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P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

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I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

Windows

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Z

zuziika

Participant

Hey i solved the problem too... i just deleted all adobe apps also creative cloud deleted all appdata with adobe files... restarted pc and checked if there is still something and delete all adobe files in appdata and installed cloud and adobe programs again. Now its work perfectly fine finally

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S

Sadim

Participant

J'utilse photoshop depuis plusieurs années sur M1 sans problème.

Je l'ai pas utilsé depuis un mois.

Aujourdh'hui je n'arrive pas à l'ouvrir

J'ai désinstaller et installer, toujours pas.

Est-ceque quelqu'un a le même problème?

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Ged_Traynor

Community Expert

@Sadim try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

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K

kobudoken

Participating Frequently

Same issue here since this afternoon, after working in it this morning. Freezes at startup while loading preferences and RAM fills up forcing to close programs. I have already removed photoshop beta and will now try removing all Adobe apps

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Z

zuziika

Participant

Hi i was using photoshop 2 days ago and everything was working fine and today i started photoshop and it freezing on reading preferences sometimes it freezing on reading brushes.... i dont know what to do i tried to delete appdata of all my adobe products i tried to reinstall photoshop i tried beta i tried normal version and nothing help.... i was writing to support and no answer 2 hours... crazy what happening with adobe

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J

JannikSchmidtPictures

Participant

TANK YOU so MUCH!

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G

gtmshrma

Participant

Hey as I click on Photoshop it starts processing but then suddenly it stuck and then it starts consuming all my RAM and then a black screen comes and everything shuts down

The same thing happens again and again

if you can see it you'll better get to know the issue

it is really serious for me My work has been pending for the past 24 hours

I am already using the latest version

Also tried different versions
then I saw my Illustrator had the same issue

all other apps are working smoothly

please resolve this

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skatemodus

Participating Frequently

Hello there, I can't open photoshop since lasta night, I have updated everything but still it hangs opening. Solution? 🙏

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Ged_Traynor

Community Expert

@skatemodus try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

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skatemodus

Participating Frequently

Thank you Ged! I will try to do that and see if it works!

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M

markm76483456

Known Participant

Thank you!! Removing the Beta apps has done it - Photoshop and Illustrator are now opening for me.

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G

Gabriel263491286a3g

Participant

Bonjour,

Je n'arrive plus à ouvrir ni indesign, ni photoshop, ni illustrator depuis ce matin. J'arrive néanmoins à ouvrir Acrobat.

Ce sont des logiciels sur lesquels je travaille tous les jours et cela ne m'est jamais arrivé...

Je précise que toutes les apps ont été updatées et sont à jour.

Je travaille sur un MacBook Pro tournant avec Monterey version 12.7.5.

Quelqu'un aurait-il une piste pour résoudre cela ?

Merci par avance pour votre aide 🙂

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G

Gabriel263491286a3g

Participant

Hi,

Thanks for your reply. I use a beta version for Photoshop, but it's not only Photoshop which fails, its also Illustrator and Indesign. Do you think that the beta version of Photoshop I installed could be the cause of the bug of Illustrator and Photoshop ?

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T

Thof

Participating Frequently

Can somebody help me, please?

Since this morning PS does not start anymore.

Before, I did delete "Lightroom Catalog 2-v10-v11 Previews lr.data" at C:, did transfer it to 😧 and could work perfect. After the system was running without mistakes, I did delete it from D:.

Was that my mistake?

I did deinstall and reinstall PS twice.

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