Participant

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

Forum|Forum|4 years ago
October 29, 2021
返信数 475.
147763 ビュー

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

Windows

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Bogdan Bobo

Participating Frequently

@alexv50240868

In the Creative Cloud Cleaner tool, you need to choose option 3. It will then show you all the (Adobe) applications installed, and next to each application, there is a number. You enter the number and confirm. After it deletes (3-4 seconds), you repeat the process for each beta version. The entire operation doesn't take more than 3-4 minutes. What's interesting is that it doesn't delete the whole application; it remains installed. Somehow, it removes the internal links with Creative Cloud. That's all that needs to be done. Since reinstalling everything and starting over would take a long time, I provided this solution.

alexv50240868

Known Participant

you should avoid the Betas until Adobe fix the problem ...

alexv50240868

Known Participant

@Bogdan Bobo

Dude, I don't know if we have the same "CC Cleaner Tool" or if I missed something, but I didn't see in this tool any option to clean "Beto only". The only thing I found is options to clean ALL the CC, or some apps.

But ... in Adobe CC app, the CC manager, it is possible to install or uninstall any CC apps, and in the "beta" tab ... we have the list of all Beta Apps and uninstall any of it. Which I did, and Photoshop now works.

So yes, removing all the Beta is a solution, but the tool used is not the same, and removing all Beta from Creative Cloud app takes 2-3 minutes, cleaning the CC suite take hours and you have to resintall everything + the plug ins (you have to have the installers) + logging again at all plug-ins (you have to have the login/pass for each) ... we are speaking of hours and hours 🙂

L

Lior324097679aw9

Participant

* I unistalled and reinstalled photoshop 2024 15 times - still the same. photoshop WOULDN'T OPEN!!!!!!!

* One of the times, after I uninstalled photoshop, I deleted all "photoshop 2024" from registry then reistalled it - still the same. photoshop WOULDN'T OPEN!!!!!!!

* I uninsalled Nvidia driver and installed latest version then again installed a fresh installation of photoshop - still the same. photoshop WOULDN'T OPEN!!!!!!!

* I pressed "shift" during open and prevented uploading of optional and third-party plug-ins - still the same. photoshop WOULDN'T OPEN!!!!!!!

* I've been trying to load Photoshop 2024 for two whole days - looked for every possible solution throughout the web - tried everything suggested - still the same. photoshop WOULDN'T OPEN!!!!!!!

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Ged_Traynor

Community Expert

@Lior324097679aw9 is it getting stuck on the welcome screen or just not opening at all, does it show in the Windows task manager as running, do you have any beta versions installed

F

Fabio30320534z6gl

Participant

Hi everyone

out of the blue photoshop (and illustrator) updated to the latest version crashes at startup.

Photoshop version 22.2 works but the newer 25.11 (and even 25.9.1 previous version) does not

The operating system is updated to Sonoma 14.5

Macbookpro 2021 16" M1 Pro

I tried to:

- Uninstall and reinstall the two apps

- Uninstall Creative Cloud with the Adobe tool

- Clear preferences when starting both programs

- Clear the cloud and OOBE cache

Before this error I did not make any changes to the operating system, plug-ins or apps

C

carmenp1

Participating Frequently

See my comments on this thread about what I did. It got fixed.

S

Samson_LE

Participant

Photoshop wont open no matter what I do. And the splash screen somhow uses over 50gb of ram! how has this happened and I need a fix asap. this seems to be a ramapnt bug today!

Samson_LE

M

Mr.Scrooge

Participant

Photoshop and beta won't start - stuck on "loading brushes" - "loading preferences"
1. I don't have any brushes
2. I have uninstalled and reinstalled
3. Takes a long time to boot and the whole system hangs.
4. I reinstalled all drivers

C

carmenp1

Participating Frequently

Hi, I've been using the beta version for quite some time too. Today, I couldn't open either the beta version or the normal one. I used it yesterday but today no matter what I do, it just fails to open. I get an error message.