Participant

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

Forum|Forum|4 years ago
October 29, 2021
475 replies
147765 views

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

Windows

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Kim, Hyun Joon

Participant

Still memory fulll error occurred. Tried uninstall and re-install Photoshop Beta, but still it doesn't work.

A

AlenNj

Participant

Freezes on Reading Preferences...

Suddenly uses +50GB of RAM.

I've tried re-installing Photoshop, removing preferences when uninstalling, didn't seem to work.

petrap8563745

Participating Frequently

I have the same problem. I tried deleting the folder c:\Users\[my User Name]\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings\. It did not help. Then I also deleted the Cache folders. It did not help. I uninstalled the apps. I deleted all folders related to Photoshop and installed the applications again. I updated the GPU driver - I had for GeForce 40x Game. So I installed the Studio version. The result is still the same. When starting Photoshop, I deleted the settings using CTR+ALT+SHIFT, but also unsuccessfully. I have a GeForce 4080 and 128 GB of RAM. So I don't think my system would be enough. It happened within the last few days

meetm20451480

Participant

The only solution remove the entire creative cloud by Creative Cloud Cleaner Tool and resinstall the creative cloud again

T

Tom34491915hnuh

Participant

Thank you very much! Removing Betasdid the trick. Photoshop is working again!

alexv50240868

Known Participant

Didn't have to use Creative Cloud Cleaner Tool !!!!

Juste follow the advice to uninstall ALL the betas. And if it doesn't work, please triple check that you uninstall everything Beta ! In my case, it didn't work, but going back to Creative Cloud app, and checking twice the linsting of all the Beta apps, I discovered that I forgot Mecia Encoder (at the botton of thevery long list...). Uninstalled it and "voilà", Photoshop works again

Usiing Creative Cloud Cleaner tool will do the same, as it will erase everything ... all your Creative Clouds apps, all the pref files, all the cache, all the plugins, etc, and all the Beta too.

Better just uninstall the Beta, it's faster and you keep your work environnement 🙂

E

Emerrow

Known Participant

I'm on a Mac Studio M1 max,

The issue has happened on os 14.5, and has now happenened on os 14.6

I ran into an issue today that I cannot seem to fix where photoshop will not open for me. I'll try to lay out everything that is happening and what I've tried to do in order to remedy the issue below.

Scenario - While I was working, I went over to chrome and tried to drag an image from chrome directly into photoshop 24. I have done this countless times before and I have not once had an issue. Photoshop was not open at the time.

Issue - photoshop acted like it was opening by showing the splash screen, the text even changed as if it were loading and the photoshop icon was bouncing in my dock. But then nothing happens - its just stuck there. I can force quit the program and try to open it again, but the same thing happens. (I'll attach a screenshot of where the splash screen freezes)

Attempts to fix: (all have failed)

1. Power cycle computer

2. Uninstall & reinstall photoshop (keeping preferences)

3. Check for Photoshop update

4. Open photoshop while holding shift and selecting not to load 3rd party plugins

5. Uninstall & reinstall photoshop (deleting preferences)

6. Update mac OS from 10.5 to 10.6

7. Boot computer in safe mode.

I would really appreciate any help on this. My other programs still work and the issue is only isolated to Photoshop. I'm sure I'm missing some details but I'll happily answer any questions in this thread.

Thank you

E

Emerrow

Known Participant

I don't have the beta version installed but I'll definitely give it a shot

G

GeorgePics

Participating Frequently

hola, yo también tengo el mismo problema que veo, varios comentan ahora. Photoshop no abre despues de haber actualizado a la 25.11. Simplemente se queda cargando en la pantalla de carga y utiliza casí toda la RAM disponible del ordenaro hasta que crashea y nunca termina de abrir. Todas las personas que he leido en el foro hoy han reportado el mismo problema y han utilizado los mismo metodos de solución que son:

-abrir en modo administrador

-abrir desde la app de CC

-reinstalar en limpio

-reinstalar a una versión más antigua (las cuales parecen haber sido corruptas por el problema de la 25.11)

y muchas más..

encontre una solución medianamente viable que fue instalar la versión de 2021, la cual si funcionaba. Sin embargo, necesito las otras funciones por cuestiones de trabajo así como muchas personas en varios de los comentarios.

ADOBE HAGAN ALGO POR FAVOR!!!! HAY GENTE QUE NECESITA TRABAJAR CON ESTO Y NO SE PUEDE ABRIR EL APP

charlesp99786319

Participating Frequently

This solution worked for me too. I chose the option to remove all preferences.

Thanks!

realimagesvfx

Known Participant

Confirmed. Remove all BETA Apps.

E

Enlightened_Canvas0D4C

Participating Frequently

I reinstalled them all after opening Photoshop and everything seems to be working fine.

realimagesvfx

Known Participant

I am using the latest version of Photoshop. Photoshop stalls when opening and yet in task manager I see my system ram creep up to nearly 98 percent of usage by Photoshop.

I rencently update my BIOS because I have a i9-13900k CPU effected by Intels' cpu issues. Although I haven't had any BSOD, but it highly recommend to update the BIOS.

Now Photoshop will not start. The splash screen comes up and it hangs on "Reading Preferences".

What I have tried:

Uninstall Photosho

Cleared my CMOS

Why would Photoshop write nearly 118g to my system ram upon start up?

Any idea how to fix this?

C

carmenp1

Participating Frequently

Support thru the chat box fixed my problem. I can open photoshop. They
had to fix the problem via remote desktop. Worth it. I think he used the
creative cloud scrub tool or something like that.

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