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Participant
October 29, 2021

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

  • October 29, 2021
  • 475 replies
  • 147766 views

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

 

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

 

Help.

475 replies

Traffik The Photographer
Participating Frequently
August 6, 2024

Thank you!! That worked for me as well

IV By Traffik
Participant
August 6, 2024

I have been using Photoshop for over a year and Ive never encountered this bug.

 

I uninstalled everything and re-installed from the Creative Cloud app...still same issue.

Photoshop gets stuck at ''Reading Preferences'' then crashes after 2minutes.

 

How can I fix this ??

AxelMatt
Community Expert
Community Expert
August 7, 2024

Please try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

Please backup your settings before resetting the preferences. You can check:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
chancea21972177
Participant
August 6, 2024

Ive tried everything to get photopsho to open and I'm still stuck.  It gets to here or the preferences load message, then freezes and starts using 100% of my 64gb of ram

 

I've tried -


PS beta, photoshop 24, and other older versions, and they all lock up around here

 

I've tried deleting preference folders, cache folders, plug in folders, font folders, etc.

 

I've tried full unistalls

 

I've tried updating my computer, unistalling and reinstalling GPU drivers

 

nothing seems to have any effect 

 

westxguy
Participant
August 6, 2024

I noticed an issue with the latest beta application updates that was preventing Photoshop from launching. After uninstalling ALL beta applications, Photoshop opens. 

Participating Frequently
August 6, 2024

I don't have anything to offer as far as help goes, but I'm having the same issue. Both PS 24 and the beta hang at "Reading Preferences". Very annoying.

kathy suer56988783
Participating Frequently
August 7, 2024

me too, but it is also throwing my colors off as it crashes.  I have so much to do, it works just 6 hours ago and now nothing

 

Participant
August 6, 2024

Delete all the beta versions you have on your PC, then photoshop will work!! This appears to be an issue with the latest beta update.

Participant
August 6, 2024

Видаліть всі бета-версії, які є у вас на ПК, тоді фотошоп буде працювати!! Схоже, це проблема з останнім бета-оновленням.

Participant
August 6, 2024

Participant
August 6, 2024

Велике спасибі мій друже, ти просто врятував мене!! Видалення всіх бета-версій дійсно допомогло!!

Participant
August 6, 2024

Photoshop lastest version was working fine, today I tried to open the app but it is stuck on lunching and not opening at all, last few days I had a problem with which is when I was closing the app send immedetly error and I was send repot all the time.