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Bella5CE6
Participant
October 29, 2021

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

 

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

 

Help.

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    T
    Thof
    Participating Frequently
    August 11, 2024

    A very good and memorable point. Adobe should have informed users via Email. Too many spent hours or days, to get rid of it,

      jimmyd88
      jimmyd88
      Participant
      August 11, 2024

      This worked for me, so thank you. It was stressful to go without Photoshop.  But I do use the beta versions of other programs. I hope we get them back. 

       

      tx,jim

      R
      RUFFSTUFF Media
      Participating Frequently
      August 11, 2024

      Why is it so hard for so many to follow the simple fix? All you have to do is uninstall the listed betas. THAT"S IT.

        S
        Stu23834850vpuf
        Participant
        August 11, 2024

        PS and AI wouldn't open.

        Rolled back PS, AI and removed all betas.

         

        The apps open... for now.

         

        macOS Sonoma 14.6.1

        D
        Dyah18
        Participant
        August 11, 2024

        i have followed your advice but still encounter the same problem. 

        R
        RUFFSTUFF Media
        Participating Frequently
        August 11, 2024

        Go to the APPS screen and select BETA at the top.

        P
        Parrewijn
        Participant
        August 11, 2024

        The solution remove Premiere Pro Beta worked for me. I have been trying for six hours to get photoshop fixed since I knew that it wasn't my laptop where the issue was. 

         

        Just one more question... what happened to Photoshop Beta? I removed the app in one of my attempts to get photoshop working again. But I can't seem to install it again? The app seems to be gone. Am I missing something? I got quite used to the Beta version. 

          A
          andrewc84313355
          Participant
          August 11, 2024

          I can confirm that following these steps absolutely works for this issue. Thank you.

            F
            fieldvisionproductions
            Participating Frequently
            August 11, 2024

            This Photoshop Expert posted the best way to fix this in minutes -- shocking that Adobe didn't present this when it popped up months ago

            https://www.youtube.com/watch?v=fCJq2QwLak0&t=225s

            L
            LarryR-22
            Participant
            August 11, 2024

            Tried all the same solutions with no luck. All other Adobe programs I tried opened with no issues. Premiere Pro, Lightroom, Adobe Raw. I did not try the Cory Schubert update yet. I'm assuming Adobe will figure this out and post some kind of fix. I'm running a MBP M1 Mac MAX 32g with 14.5 + (most recent iteration). But the zinger seems to be that opening the Photoshop app uses up every bit of avaialable ram before freezing. 

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