Participant

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

Forum|Forum|4 years ago
October 29, 2021
475 replies
147759 views

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

Windows

Show previous replies

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hridaya_7895

Participant

basicaly the title. beta is bad rn, and it will mess up with your main PS build. unisntall beta, for the love of god.

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richduby

Participant

I had the same problem...suddenly Photoshop and Illustrator would not open...working fine last week, today...no. I tried all he solutions offered. Then I uninstalled all the Beta versions of different Adobe apps that had accumulated and shazzam! That was it.

Graham24508943nobd

Known Participant

Thanks will try that

Graham24508943nobd

Known Participant

Same issue here as described by everyone else, both Photoshop & the beta version

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phototom1

Participating Frequently

Delete all beta restart

Sent from AT&T Yahoo Mail for iPhone

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rpmeagher91

Participant

I removed the beta apps as CoryShubert instructed and restarted my Mac Mini M2 running Sonoma with 16gb. I can confirm that this fixed the problem and was able to start Photshop

jakeprice

Known Participant

Cory, while I appreciate the fix, I have to ask you: WHAT IS GOING ON AT ADOBE!?! Releasing betas that then make other programs crash that professionals rely on, on deadline, is simply gross negligence. How many hours have we all spent on this forum trying to figure out a bug that all of you at Adobe should have been aware of? (And if you were aware of this, where was the public announcement? You only have one post in the last 2 weeks on fb.) I think we all here deserve an explanation from Adobe on how such a time consuming error was allowed to happen.

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coldwaterjohn

Known Participant

Agree with your comments. Given that this is a paid Subscription service
supposedly professional I would expect a far swifter notification from
Adobe that there is an issue and how it can be fixed. We should not have to
be stumbling around in community websites and Facebook for solutions. Adobe
has the email address of every single one of their paid subscribers all of
whom should have received an email indicating that they have screwed up
something and how to fix it.

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Modhill2516

Participant

Got the same problem too, just happened this afternoon on my MacBook Pro m3, I then had jumped to my old Mac book pro 2019 so I can finish my job, please help!

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rmanard1

Participant

Had freeze issues with Photoshop and Illustrator. Removed the beta apps I had ... Premiere and Media Encoder and issue was resolved.

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coldwaterjohn

Known Participant

Now appears back to normal after I uninstalled it and others and did not
reinstall premiere rush.

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phototom1

Participating Frequently

Delete all betas

Sent from AT&T Yahoo Mail for iPhone

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coldwaterjohn

Known Participant

As of a few days ago When trying to open the latest version of Photoshop 25.11 it freezes in the process of opening and simultaneously freezes the PC on which is running. It appears to be a global issue as the support desk is so inundated that no agent is available in any reasonable timeframe to provide guidance. I have attempted uninstalling the latest version and installing an earlier version but have met with the same result. I have generated a collectors log file and it has been uploaded to Adobe.

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RUFFSTUFF Media

Participating Frequently

There are 1000 posts confirming the solution....

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visual_factB839

Participant

When I try to open photoshop - it uses all my memory and some - it always sticks on the "Adding Extension....Halide Bottlenecks"
I have uninstalled and reinstalled it.