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belialy1
belialy1
Participating Frequently
December 14, 2022

P: Photoshop closes automatically after freezing for a few minutes

  • December 14, 2022
  • 13 replies
  • 11008 views

Hi.

Photoshop closes automatically after freezing for a few minutes. It's very annoying to have to save your work every 2 minutes in case it happens again.

I thought that with today's update it would be solved, but no. I got confused and I have not saved the work and I have lost half an hour of work.

Attached system information.

13 replies

Y
yjk
Participant
June 29, 2025

This is not fixed when applying a gradient in PS 26.8.1 but is fixed in the lates beta version 26.9.0

nikunj.m
nikunj.m
Legend
July 1, 2025

Hi, thanks for reaching out! 

You've posted on an old conversation, and it's possible that the issue you're experiencing is not related to the behavior described here, though it might have similar symptoms. 

We would recommend creating a new post on the community and sharing more info, like the operating system you're working on and which GPU you have in the computer. 

Also, thanks for checking the Beta version and verifying that you're not experiencing the same behavior. For Photoshop 26.8.1, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/4lwUbar

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/4etTQD7


Thanks,
Nikunj

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
February 26, 2023

Hi all,

 

We're happy to announce the release of Photoshop 24.2. This update includes the fix for this issue. To see the list of all fixed issues, click here

 

To update Photoshop to 24.2, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected, and share your feedback.

 

Thanks,

Mohit

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
December 20, 2022

It was an option to try from one of the team... let us know if it works or not.

 

Thank you,

Cory

belialy1
belialy1Author
Participating Frequently
December 20, 2022

hi @CShubert 

Yes, that option is enabled.
Do I turn it off?

 

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
December 20, 2022

Thanks @belialy1 

 

FYI, the flick panning preference I mentioned:

Thank you,

Cory

belialy1
belialy1Author
Participating Frequently
December 20, 2022

Ok I'll wait for that beta update.

 

PS: I responded to your previous comment, but I don't understand why it isn't published. The answers were:
1.No
2. I don't know, I don't know that option.

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
December 19, 2022

UPDAT: wanted to share some info we were able to find out about this @belialy1 

A fix for this should be available in the next Beta release and we would love it if you would try the beta to see if this solves the issue you see.

 

Thank you,

Cory

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    December 19, 2022

    Hi @belialy1, a couple questions:

     

    Is your font panel open or do your files have text in them?

    Do you have flick panning on or off in preferences?

     

    Thank you,

    Cory

    belialy1
    belialy1Author
    Participating Frequently
    December 16, 2022

    Hi @CShubert 

    I have already done all these steps several times with the same result. The funny thing is that there are times when it does it with a small file, when the work has just started, with a maximum of 4 or 5 layers, and other times, with large files, with many groups of layers, I can spend hours working and it doesn't.

    That's what's driving me crazy.

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    December 16, 2022

    @belialy1 sorry to hear this.

    A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. 

     

    1. Perform a CLEAN install of the GPU driver, if not already done so.
    2. unplug any extra devices if there are any - hard drives, monitor etc.
    3. Power mode - try Balanced (not high)
    4. Boot to Safe Mode in Windows… and see what happens.
    5. Run System File Check - Corrupt or broken files can cause driver power state failure error. Luckily, Windows 10 has a built-in tool known as System File Checker that restores any faulty files in your system.

     

    Thank you,

    Cory

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