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Participant
April 14, 2022

P: Photoshop creates a gude log while working with files

  • April 14, 2022
  • 408 replies
  • 163412 views

Beim Arbeiten mit der aktuellen Photoshop-Version hängt sich Photoshop nach kürzester Zeit auf, d.h. die Bedienoberfläche und Menüs verschwinden und ein speichern ist nicht möglich. Folgende Fehlermeldung schreibt er in die log-Datei (gude-2022-04-14.log):

 

[WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167

 

Hat jemand ein ähnliches Problem und kann mir helfen? Vielen Dank.

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408 replies

jakeM17166197
Known Participant
December 16, 2022

(also warning to people using dropbox while working with psd files - like me - is that this log file it creates is in read-only mode while you're in photoshop, and this halts the dropbox process which leads to problems sometimes) 

D Fosse
Community Expert
Community Expert
December 16, 2022

I have to correct my post above: I do get the gude log file in all directories, not just the desktop - as long as the file is opened by Windows Explorer with Photoshop closed.

 

With Photoshop running, or opened through Bridge, the gude log file does not appear.

jakeM17166197
Known Participant
December 16, 2022

Ok thanks to @D Fosse for pointing out that it doesn't create the file when you open it from an already-running Photoshop! I'll just do that from now instead of double clicking to open a photoshop file.

 

I just updated to Photoshop 24.1 and it started, which is actually kind of bad because I save directly to Dropbox but dropbox can't handle this logging file and gets stuck for some reason when trying to upload. 

Hawkeye69
Inspiring
December 16, 2022

Just updated to latest PS and had my first GUDE-LOG file sighting in among my .JPG's and .PSDs.

Is this a bug?   Using WIndows 11.

 

See attached.

barbara_a7746676
Community Expert
Community Expert
December 16, 2022

You can turn on/off the history log in Preferences > History and Content Credentials > History Log.

Known Participant
December 15, 2022

These files drive me crazy.

We pay for the software.

GIVE US A FIX THANK YOU!

Participating Frequently
December 15, 2022
quote
A. Don't bug your customers with it.

quote
It would be practical not to be bothered by log files I do not need and I do not understand.

 

 

exactly....

 

updated to ps 24.1 and the issue still prevails....

 

i'm fed up with it and i'm tired of all this back and forth talk in this community that leads to nothing, because adobe isn't fixing this and also doesn't really seem to care....

 

i don't want to try to analyze any content (i don't understand) of any log files.

i don't want to change any (default) settings in my operating system.

i don't want to perform any complicated and non-practical workarounds.

i don't want to because i don't have the time nor the desire nor is it my job!

 

i just want my ps and ai apps to run like they used to before this problem first occured in april (!), or, in my case, in june.

 

since then, my "workaround" has been and still is opening the files via "right click" -> "open with" -> "[software]"; for me the least annoying, BUT STILL ANNOYING...!!!

 

@Mohit Goyal please tell your customers that the problem is fixed only when it's really fixed.

 

antisoda
Participant
December 15, 2022

Today I started getting these gude-xxx.log files containing "SqliteResumeCache::SqliteResumeCache basedirectory is null/empty"

However, I discovered that the log file won't be created if I open the files by right-clicking and then Open With -> Photoshop. It's an annoying workaround, but a potential workaround nonetheless. I do hope Adobe fixes this soon.

LindyHop1943
Known Participant
December 15, 2022
quoteThe fact that they are making customers jump through these hoops tells me they aren't aware of the issue and/or haven't identified the issue as being with them.

 

Unfortunatley, this is a common situation I experienced so many times with Adobe. There can be hundreds of messages about an issue in the user forum for weeks already, but when you finally call support they are unaware about the issue. @Adobe: please fix your process and communication issue.

Participant
December 15, 2022

Effectively I tried and it is the same for me.

It is very annoying, I have to remember to launch first Photoshop and then to open the file...

Participating Frequently
December 15, 2022
quote

Tech had me rename my preference folder to .bak and then we did a clean removal of PS with an app that the tech had me download.

 

The fact that they are making customers jump through these hoops tells me they aren't aware of the issue and/or haven't identified the issue as being with them.