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Participant
Apr 14, 2022 7:36 AM UTC
Released

P: Photoshop creates a gude log while working with files

Beim Arbeiten mit der aktuellen Photoshop-Version hängt sich Photoshop nach kürzester Zeit auf, d.h. die Bedienoberfläche und Menüs verschwinden und ein speichern ist nicht möglich. Folgende Fehlermeldung schreibt er in die log-Datei (gude-2022-04-14.log):

 

[WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167

 

Hat jemand ein ähnliches Problem und kann mir helfen? Vielen Dank.

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500 replies

astroguy67
Participating Frequently
Dec 15, 2022 1:19 PM UTC

Went through a process with an Adobe tech last night.  I had upgraded to 24.1 and started getting the gude log files.  Only happens when I open PS throough Windows 11 file explorer by clicking on a PSD file.  If PS is already open and I open a PSD file from the PS file menu, it doesn't happen.  Tech had me rename my preference folder to .bak and then we did a clean removal of PS with an app that the tech had me download.  We then installed 24.1 and it still writes gude log files when I open PSD files from Windows File Explorer, so not fixed in 24.1, or at least re-introduced with 24.1.  I'm guessing that it's a debuging code snippet that was somehow not commented out in the build.

 

Thanks,

 

-Jim

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Inspiring
Dec 15, 2022 12:34 PM UTC

Constantly getting gude files appearing when using Photoshop. Is there a way of turning them off/not receiving them?

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Ged_Traynor
Community Expert
Community Expert
Dec 15, 2022 12:46 PM UTC
Participating Frequently
Dec 15, 2022 11:04 AM UTC

Dieses Problem besteht seit nunmehr einem halben Jahr. Auch in der Version 24.1 ist das Problem nicht wie behauptet behoben. Anscheinend interessiert sich die Entwicklerabteilung auch nicht für das Thema. Ruft bitte alle den telefonischen Support an, damit auch Druck von dieser Seite kommt.

This problem has existed for half a year now. Even in version 24.1, the problem is not fixed as claimed. Apparently, the developer department is not interested in the issue either. Please all contact the telephone support, so that pressure also comes from this side.

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D Fosse
Community Expert
Community Expert
Dec 15, 2022 10:37 AM UTC

Happens here too, but only in one very specific scenario:

  • It happens when I open files from the desktop, by double-clicking the file when Photoshop is not already running.
  • If I open with Windows Explorer from the normal directory on a separate drive, never happens.
  • If Photoshop is already running, never happens.
  • If I open from Bridge, never happens, wherever the file is.
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Participant
Dec 15, 2022 10:18 AM UTC

Also had this Problem for quite some time, then it went away with one of the recent updates but now came back with version 24.1
So, not fixed at all, I'm afraid. Please finally fix this issue. We are paying a substantial amount of money for this software.

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Participant
Dec 15, 2022 3:25 AM UTC

It's funny because this wasn't happening until I updated for 24.1 

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Participant
Dec 15, 2022 3:23 AM UTC

I clicked on Advanced Settings and there is no GPU Compositing to uncheck. I'm having the same exact problem. 

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Participating Frequently
Dec 14, 2022 9:04 PM UTC

How hard can it be to make something stop from writing a log file ? If it is something for debugging then:

A. Don't bug your customers with it.

B. Keep it on a central place (for example, the application's folder itself in a neat single file)
C. Do not write log files on a user's system, especially when they are using a network, what's the case in 99% of the cases...

D. How hard can it be to do this stop this ?

E. Don't bug your customers with it.

 

 

 

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Participating Frequently
Dec 14, 2022 8:43 PM UTC

By "fixed" they mean they've given everybody a log file now, not just some people. I'm not sure they fully understood what we wanted to happen 😄

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Participant
Dec 14, 2022 8:25 PM UTC

Fun fact: I just updated to 24.1 (like 15 minutes ago) and it seems to have *caused* this issue. Never had it before; have it now. #frustrating

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