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M
mk24pm
Participant
April 14, 2022

P: Photoshop creates a gude log while working with files

  • April 14, 2022
  • 408 replies
  • 163429 views

Beim Arbeiten mit der aktuellen Photoshop-Version hängt sich Photoshop nach kürzester Zeit auf, d.h. die Bedienoberfläche und Menüs verschwinden und ein speichern ist nicht möglich. Folgende Fehlermeldung schreibt er in die log-Datei (gude-2022-04-14.log):

 

[WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167

 

Hat jemand ein ähnliches Problem und kann mir helfen? Vielen Dank.

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    408 replies

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    K
    KlausLorenz
    Participating Frequently
    May 10, 2022

    Leider ist das Problem auch mit dem Update 23.3.2 noch nicht behoben.

      A
      Anonymous
      April 30, 2022

      So i installed Photoshop 23.1 and all my problems are gone.
      i dont know which one of the latest updates brought all the problems i had, but i'll stick to 23.1 for now.

      A
      Anonymous
      April 29, 2022

      Hello,

      My Photoshop has been creating "gude- 2022-04-28" (depending on date) files automatically since 1-2 weeks, i dont know if it was a new update thats behind this, but i didnt change any settings on my photoshop and i work on it daily, also PS constantly started randomly glitching, that means i can still move the picture but it just starts duplicating, refuses to save and ignores any tools.
      Another thing, Photoshop asked me 1-2 days ago if it can save my stuff on the cloud, maybe thats another reason it starts glitching and crashing randomly.

      The content of the gude files are always the same:
      18:00:07:417 [WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167
      18:19:21:260 [WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167
      18:19:21:816 [WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167

      Thank you for any help

      nikunj.m
      Community Manager
      nikunj.mCommunity Manager
      Community Manager
      April 30, 2022

      Hi,

       

      We're sorry about the trouble with Photoshop. Would you mind sharing the exact version of Photoshop you're using along with the version of Windows you're working on?

       

      You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

      Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

       

      Let us know how it goes!

      Regards,

      Nikunj

      L
      liquidthinking70
      Known Participant
      April 27, 2022

      WEIRD DOCUMENT WINDOW ERROR AFTER SAVING PHOTOSHOP DOCUMENT?

      E
      Electric Kitty
      Inspiring
      May 21, 2022

      Hello. I recently received a photoshop file from a coworker, when opening the file it creates a GUDE log. This is the second time this has happened. The first time, the file had became corrupted about a day after opening. Though I'm not sure if it had anything to do with the GUDE log. Either way, I've never seen this and its somewhat alarming. Thank you for your advice! 

      ~I come here when Apps stop working.~
      michelew83603738
      Community Expert
      michelew83603738Community Expert
      Community Expert
      May 21, 2022

      See if this discussion addresses and solves your issue:

      https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-gude-log-created-when-working-with-files/idc-p/12908587 

      T
      Tilman Heckel
      Participant
      April 27, 2022

      Hi! With Photoshop version 23.3.1, every time I open the application by double-clicking on an image, the same error log file is created in the folder where the image is located. I tried what you suggested but without effect.

      J
      J453
      Legend
      April 21, 2022

      This should be fixed in the 23.3.1 update that just went out.

      L
      liquidthinking70
      Known Participant
      April 16, 2022

      What are these documents ( attached: gud-2022-04-13 and gud-2022-04-15 ) that pop up when I convert 2 Photoshop artboards to separate pdfs? Thank You. A

      J
      J453
      Legend
      April 16, 2022

      They look like Runtime error logs. Can you zip up the two gude, PDF and original PSD to share so we can try and troubleshoot? You can use CC Files or dropbox to share a download link.

       

      J
      J453
      Legend
      April 14, 2022

      Two things: 

      1. Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur?

      2. Let's make sure we're in a default state and there are no stale setting somewhere:
      Restore your preferences using this manual method:
      https://helpx.adobe.com/photoshop/using/preferences.html#Manually
      Does it work correctly?
      If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
      If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.

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