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Inspiring
January 2, 2013

P: Photoshop CS6 extended suddenly reverted to an Extended version trial

  • January 2, 2013
  • 69 replies
  • 1631 views

now I get that message for the purchases of Adobe Photoshop CS 6 Extended. I have already purchased this license since last year. At the previous update is missed. Thought it would be resolved with the update of 13.0.3, apparently not.

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69 replies

paulb89005428
Participant
February 2, 2013
What are you people trying to do to me? Instead of allowing me to open my licensed version of Photoshop 6, I keep getting a trial of Photoshop Extended.
I never wanted that. Please let me go back to the ol' Photoshop!!
My e-mail has changed, but of course you don't make that easy to change, either.
It's pandsbucci@optonline.net. Please fix these problems. No more promotional stuff!!!

Participant
January 17, 2013
Try this, it seems to have worked for me:
- See Jeffrey Tranberry's postings (Very helpful, thanks Jeffrey)
- Open CS6 (I have CS6 Entended on MacBook Pro).
- Enter your serial number as directed in the "Trial Has Ended box"
- Go the Help on the CS6 top menue bar.
- Click on check for updates. There should be an update 13.04.
- Instal update.
- Sign out of CS6.
- Reopen CS6. You may get the same "Trial Has Ended box". Not to worry.
- Once again enter your serial number as above.
- After this, the "Trial Has Ended" box should be gone.
Inspiring
January 17, 2013
I downloaded the trial version of Photoshop CS6. After urchasing the software & installing it, I get a notice on my computer that my trial has ended & if I would like to purchase the software. Why am I still getting this notice & have to re-enter my serial number? This has happened more than 15 different occasions.

Inspiring
January 17, 2013
I have version 13.0.4 up and running! I hope it will staying that way

Thanks to all the team.
Legend
January 16, 2013
I asked QE to look at your other thread.
Legend
January 16, 2013
There was no "scheme to purchase additional software" - just a bug that that caused licensing to fail.
eoslove
Inspiring
January 16, 2013
...just installed 13.0.4. It works. With three days to go before our CS6 locked us out, the Licensing Team saved the day! Thank you. What we would not like to see in future product updates is a scheme to purchase additional software. As professionals in the graphics industry, we all know where and how to acquire the Adobe software solutions needed. Please, just the update and only the update. Thank you.
Inspiring
January 16, 2013
While this was extremely frustrating, I totally understand the priority: there was a work-around in place and resourcing was tight. Now, if you could only work the same magic on the Soft Proof Gamut Warning failure.... 😉
Legend
January 16, 2013
The updates are cumulative.
jagg5378547
Participating Frequently
January 16, 2013
Just to let you all know that I have version 13.0.4 up and running! Thanks to all the team of advocate supporters. I feel sooo relieved!

I trust we can ignore the 13.0.1 and 13.0.3 updates? If so, they will be thrashed from my computer!

Well done Adobe!