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Participating Frequently
April 14, 2025

P: Photoshop Generative Fill - We've encountered an issue and can't complete your request Oct 16

  • April 14, 2025
  • 43 replies
  • 5109 views

Hi,

 

I've been unable to use any of the generative AI functionality within Photoshop for the last 12 hours. I rely on this functionality heavily so my workflow has been severely disrupted. Is anyone else having issues? I get an error any time I try to generate anything - I've never encountered this problem before. It's not a problem with credits as I have plenty.

 

Thanks!

43 replies

Participating Frequently
October 20, 2025

Same thing

Participating Frequently
October 20, 2025

Short update: I have managed to get access to a private Photoshop subscription (outside our company team subscription) and it encounters the same problems. So I have absolutely no idea what's the nature of the problem – other than a very big outage of this service as a whole.

Participant
October 20, 2025

Known Participant
October 20, 2025

@Aleke I use the latest update 26.11 I have disabled firewall and didn't work, I switch to firefly image 1 and the problem persists. Please fix this ASAP

Participating Frequently
October 20, 2025

Photosop Mac, latest version, Tested: different AI/firefly models, connected to different location by VPN, logged out of the creative cloud and logged back in, restart PS, try Beta....nothing. same error. 

Participating Frequently
October 18, 2025

@Anshul_Saini I tried the what you recommended and still having issues. I am on an enterprise account and my colleagues are also having the same issue apparently. I reached out to my IT team but have yet to get a responce back since I reached out Friday. When I switched to Firefly 1, I got a different error that said " Your system administrarot isn't allowing access to this feature right now. Please contact them for more info." However they do and have allowed access. I have unlimited AI credits. Could a recent update have defaulted to a certain setting? Please help. This is so frsutrating. It's been not working for 3 days. 

Participant
October 18, 2025

I have tried everything Anshul_Sainimentioned nothing is working.

Participating Frequently
October 18, 2025

Still having problems, have a really big project due help please

Participating Frequently
October 18, 2025

@Anshul_Saini 

I have tried all different types of web, desktop and still nothing. Really frustrated 

Participant
October 17, 2025

I'm getting the same issue with not being able to use any of the generative fill options. It currently says "this feature is currently not available" anytime I try it.