P: Photoshop Generative Fill - We've encountered an issue and can't complete your request Oct 16

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Hi,

I've been unable to use any of the generative AI functionality within Photoshop for the last 12 hours. I rely on this functionality heavily so my workflow has been severely disrupted. Is anyone else having issues? I get an error any time I try to generate anything - I've never encountered this problem before. It's not a problem with credits as I have plenty.

Thanks!

macOS

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alexander_5788Author

Participating Frequently

**Test post in the original thread to see if this post is still merged with the other issue affecting the generative fill (Amazon servers issue), or if they have been correctly separated again...**

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Hayden295210840i56

Participating Frequently

Same issue for the past week. All of a sudden no access to Gen Fill on any firefly version. Something about not being able to complete the request, and on another Firefly version within PS it says that 'an administrator is blocking access to this feature' - which is false, as no one's blocking anything for Adobe services. Any updates for this one?

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E

EugeniVy

Participating Frequently

Same thing

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B

BJOERN15C2

Participating Frequently

Short update: I have managed to get access to a private Photoshop subscription (outside our company team subscription) and it encounters the same problems. So I have absolutely no idea what's the nature of the problem – other than a very big outage of this service as a whole.

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Nbrown Digita331835158o0a

Participant

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georget tsat

Known Participant

@Aleke I use the latest update 26.11 I have disabled firewall and didn't work, I switch to firefly image 1 and the problem persists. Please fix this ASAP

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ImageworX26842731

Participating Frequently

Photosop Mac, latest version, Tested: different AI/firefly models, connected to different location by VPN, logged out of the creative cloud and logged back in, restart PS, try Beta....nothing. same error.

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Elise377390101y0l

Participating Frequently

@Anshul_Saini I tried the what you recommended and still having issues. I am on an enterprise account and my colleagues are also having the same issue apparently. I reached out to my IT team but have yet to get a responce back since I reached out Friday. When I switched to Firefly 1, I got a different error that said " Your system administrarot isn't allowing access to this feature right now. Please contact them for more info." However they do and have allowed access. I have unlimited AI credits. Could a recent update have defaulted to a certain setting? Please help. This is so frsutrating. It's been not working for 3 days.