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zanef44761500
Participating Frequently
September 14, 2023

P: Photoshop on iPad keeps crashing after new update

  • September 14, 2023
  • 70 replies
  • 4475 views

I have been trying to work on a keyframe painting this evening on Photoshop for my iPad, but I cannot because after this new update, of which I was given no warning, Photoshop continues to crash and won't save any progress I have made. It has crashed three times so far and I have not been given the option of the crash report dialog box after any of them. Please answer urgently, my employment literally depends on this device. 

    This topic has been closed for replies.

    70 replies

    Driftc
    Driftc
    Participating Frequently
    October 24, 2023

    An update,  App is still crashing... adobe has acknowledged a bug (PS-119018) and said it may or may not be prioritized in the next update.  It appears most for me while working on larger canvas, and happens within ~5 seconds of selecting and using the eyedropper tool.  I'm now using the new swatch tool as a work-around but still having intermitant crashes.  Hopefully a fix can be implemented soon.  Is anyone else having this problem still?

      Driftc
      Driftc
      Participating Frequently
      October 17, 2023

      Still having the issue over a month later with no change in behavior after the latest update.  (5.1)

      Driftc
      Driftc
      Participating Frequently
      October 13, 2023

      I am now able to get it to work sometimes, but crashes are still prevelant while using the eyedropper tool and lag time is 5-10 seconds many times before the color is updated. The eyedropper selection is also off of the site where I select with the apple pencil.  

        K
        KimeryRosen
        Participating Frequently
        October 10, 2023

        Stopped crashing on me as soon as uploaded

          mollyb17293919
          mollyb17293919
          Participant
          October 10, 2023

          It is still crashing for me. Has anyone else been successful? 

            Driftc
            Driftc
            Participating Frequently
            October 8, 2023

            Not working for me either. Tried uninstalling, reinstalling, and restarting my hardware. Down time is 3 weeks so far...

              R
              robt86525025
              Participant
              October 5, 2023

              Not fixed for me.

              just crashed again.

              find myself nervous using the eye dropper.

              please sort this out.

                CShubert
                Community Manager
                CShubertCommunity Manager
                Community Manager
                October 5, 2023

                This issue has been fixed with the recent update.

                 

                A
                Adobe Employee
                adbejory
                Adobe Employee
                October 5, 2023

                The 5.1 release is available in the App Store to fix this issue

                  mollyb17293919
                  mollyb17293919
                  Participant
                  October 5, 2023

                  How do i update? Do i have to uninstall and reinstall again? Sorry for my naiveity but i can't see anything obvious on the app store or on photoshop with an 'update' here

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