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Participating Frequently
September 14, 2023

P: Photoshop on iPad keeps crashing after new update

  • September 14, 2023
  • 70 replies
  • 4475 views

I have been trying to work on a keyframe painting this evening on Photoshop for my iPad, but I cannot because after this new update, of which I was given no warning, Photoshop continues to crash and won't save any progress I have made. It has crashed three times so far and I have not been given the option of the crash report dialog box after any of them. Please answer urgently, my employment literally depends on this device. 

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70 replies

Adobe Employee
October 3, 2023

the fixed version is 5.1, it may take some time to propogate 

 

EDIT: Update, it appears I was mistakenly told by the release people that the build was released, it is still with Apple. I'm really sorry. We are working with Apple to ask them to expedite for approval today.

Driftc
Participating Frequently
October 3, 2023

Can you confirm the version number and build? I uninstalled/reinstalled and I'm still getting the same problem... but it looks like the app store is still pulling version 5.0.1

Adobe Employee
October 3, 2023

The update was approved by the App Store and we have released it, please update! We got it out as quickly as possible within the confines of the App Store review and approval process, which we don't have any control over. 

 

 

Participating Frequently
October 2, 2023

When should the update happen? We deserve an answer. We are paying you guys for the program that does not work, how are we going to be compensated.

Participating Frequently
October 2, 2023

Any update, when need a timeline

Participating Frequently
October 1, 2023

October 1st and I am still having the same issue, what is happening with the fix?? Thank you

Participating Frequently
October 1, 2023

I have lost two commissions since photoshop went down. About $1000. What has everyone lost?

Driftc
Participating Frequently
September 29, 2023
Driftc
Participating Frequently
September 29, 2023

Can you confirm adobe sent it out and all we're waiting on is for Apple to approve at this point? My other question is if Adobe will be able to compensate those affected by this issue in some way to offset the downtime...

Adobe Employee
September 28, 2023

Trying to provide as much detail as possible, this has been our top priority for the past few days. We're submitting the fix to Apple to push out, but the App Store approval process is outside of our control. We expect the update to be available within a few days. I'll let you know when I have a more exact date.