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zanef44761500
Participating Frequently
September 14, 2023
Released

P: Photoshop on iPad keeps crashing after new update

I have been trying to work on a keyframe painting this evening on Photoshop for my iPad, but I cannot because after this new update, of which I was given no warning, Photoshop continues to crash and won't save any progress I have made. It has crashed three times so far and I have not been given the option of the crash report dialog box after any of them. Please answer urgently, my employment literally depends on this device. 

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    zanef44761500Author
    Participating Frequently
    September 15, 2023

    The same issue here. Mine seems to happen faster when I use the eyedropper tool more. 

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      Adobe Employee
      Froig
      Adobe Employee
      September 15, 2023

      Hi,

       

      I'm sorry to hear that the recent update is causing issues with your experience using Photoshop on iOS.

       

      Would you mind providing more specific details about your workflow and when the app crashes?

       

      When you mentioned "Started using the drawing tool like a pencil," were you referring to the Brush Tool, or were you using the Apple Pencil? Were you painting on an empty layer? Did you open a new document or were you using an old document? Does it crash if you create a new document too?

       

      The more information you can provide, the quicker we can identify and resolve the problem.

       

      Thank you,

      Fran

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        zanef44761500Author
        Participating Frequently
        September 15, 2023

        Yep this is exactly what is happening to me. It's so darn frustrating. 

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          KimeryRosen
          Participating Frequently
          September 15, 2023
          I have open it two way, directly from the app and through creative suite. Started using the drawing tool like a pencil. And the app just shuts down, not saving any of my work

          Sent from my iPhone
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            CShubert
            Community Manager
            CShubertCommunity Manager
            Community Manager
            September 15, 2023

            Could you give the team a workflow, what steps you were doing when the crash happend? How did you open a file, what tools or steps you took will be helpful to determine how the issue manifested.

             

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              KimeryRosen
              Participating Frequently
              September 15, 2023

              Delete the app and reinstalled several times

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                KimeryRosen
                Participating Frequently
                September 15, 2023

                OS 16.6.1

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                  CShubert
                  Community Manager
                  CShubertCommunity Manager
                  Community Manager
                  September 15, 2023

                  Hi all, please share your iPad OS version/Ps version.

                   

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                    KimeryRosen
                    Participating Frequently
                    September 15, 2023

                    Help, photoshop keeps crashing after the update

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                      zanef44761500Author
                      Participating Frequently
                      September 15, 2023

                      I have tried every single troubleshooting method that I have seen: uninstalling and reinstalling, clearing font cache, etc., and it's crashing even faster than it was before. I CANNOT GO WITHOUT THIS. ANSWER ME ASAP PLEASE.

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