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Participating Frequently
September 14, 2023

P: Photoshop on iPad keeps crashing after new update

  • September 14, 2023
  • 70 replies
  • 4477 views

I have been trying to work on a keyframe painting this evening on Photoshop for my iPad, but I cannot because after this new update, of which I was given no warning, Photoshop continues to crash and won't save any progress I have made. It has crashed three times so far and I have not been given the option of the crash report dialog box after any of them. Please answer urgently, my employment literally depends on this device. 

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70 replies

Participating Frequently
September 16, 2023

24 hours and still no answers. If I can not use photoshop on my iPad. I have to get rid of all of it. When can we get the fix

Participating Frequently
September 16, 2023

Please do not take months to fix this issue as I have seen from many similar incidents in the past. I'm certain none of us can afford such an extended period of being unable to work.

Participating Frequently
September 15, 2023

Also on a technical note, do you hate the new eyedropper as much as I do? 

Participating Frequently
September 15, 2023

I already asked this to another person. Unfortunately they can't. Wish they'd actually test their updates before releasing them. I've seen far too many posts of this happening every single time there's an update.

Participating Frequently
September 15, 2023

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is there anyway to send me the old version , I got to get work done and need a fix asap

CShubert
Community Manager
Community Manager
September 15, 2023

Thank you all, the team is looking into this issue.

 

Participating Frequently
September 15, 2023

Also crashes when create a new doc

Participating Frequently
September 15, 2023

Yes the brush tool. Also the eye dropper to pick up color

Participating Frequently
September 15, 2023

Also used the eyedropper

Participating Frequently
September 15, 2023

iPad OS is 16.6.1, Photoshop version is 5.0.1