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Participating Frequently
September 14, 2023
Released

P: Photoshop on iPad keeps crashing after new update

I have been trying to work on a keyframe painting this evening on Photoshop for my iPad, but I cannot because after this new update, of which I was given no warning, Photoshop continues to crash and won't save any progress I have made. It has crashed three times so far and I have not been given the option of the crash report dialog box after any of them. Please answer urgently, my employment literally depends on this device. 

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70 replies

mollyb17293919
Participant
September 22, 2023

i'm having the same issue! every 1 min it crashes 

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Participating Frequently
September 22, 2023

I can no longer get my work done due to the constant crashing  and I have no options. Someone fix this bug and give us the answers that we deserve. We all have work that we get paid for now we are losing money every day this does not get fixed

 

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Participating Frequently
September 19, 2023

100 hours? This is pathetic.

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Participating Frequently
September 18, 2023

72 hours. I'm getting furious.

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Participating Frequently
September 18, 2023

Are we going to get any help

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Participating Frequently
September 18, 2023

Was talking to one of these people in a DM and they're still trying to blame us and claiming that the problem is from a BRUSH when the common denominator is the EYEDROPPER TOOL. It's obvious they don't want to admit that they put out a faulty product. 

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Participating Frequently
September 17, 2023

I doubt we'll get an answer for another 3-6 months. These people take forever; it's clear they don't really care about customer support. 

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Participating Frequently
September 17, 2023

I am pretty sure it the eye dropper that taking the app down. When can we see a fix?

 

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Participating Frequently
September 17, 2023

Forty eight hours and still nothing? Not a word? Woooowwwwwww

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Participating Frequently
September 16, 2023

Seriously! Answer us!!!!

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