Inspiring

P: Photoshop (v25.5.1 & v25.6) opening with black/blank home screen

Forum|Forum|8 years ago
February 3, 2018
91 replies
27592 views

Hey folks!

I was working with photoshop and illustrator, then I went to lunch and closed both apps.
When booting them up again, Photoshop "home screen" is black. I can't open recent files.

When I open a saved .psd, the file opens correctly.

Already updated to the 25.5.1 version.

macOS

Show previous replies

dragantomas

Inspiring

Hi there,

I dont know what is happening here, suddenly every time I start up photoshop on its own I get this blank photoshop window frame on the startup (see screenshot)

If however I open a picture from Bridge its okay, photoshop shows fine.

What is going on here and how to bring it back to the old. I have the last version of Photoshop and Bridge and MacOS.

K

Karan_Chauhan36187236

Participant

this same thing is happening with my macbook.

F

Fire Russ

Participant

Is there an issue with Photoshop Home Screen?
Both my girlfriend's and mine have gone blank. Neither of us changed any settings. We have tired disabled the Home Screen option and re-enabled the show Home Screen button in settings.
This didn't fix the issue at all.

Bryan T. Valdivieso

Participant

Thank you greatly, @Sameer K!

It worked! The only part I did not understand was: "Hold down the Option key & click on the 'GO' menu from the top & select Library."

But, I read in one of your comment replys to clear all the folders in CCX and not just Photoshop. It totally worked! Thank you greatly again, @Sameer K!

K

Kaua_allow

Participant

Instalei recentemente um plug-in autorizado da Adobe no programa Photoshop, porém ao reiniciar o programa, a interface está cinza, não esta o mesmo de antes. Já realizei a desinstalação do programa e reinstalação, assim como o reiniciamento do PC, porém de nada resolveu, teitei contato com a Adobe mas não obtive retorno. (o que funcionou foi eu pegar uma versão antiga, ai sim obtive sucesso, mas, como dito, uma versão desatualizada).

Aguardo retorno.

Why_ATL

Inspiring

Thank U. It worked! Now I can move on from this and get back to work.

G

garry101

Inspiring

Uhh ohh! where is the CCX folder? 🙂 and or following your advice below - ....How do I do it on a mac? 🙂

Sameer K

Community Manager

Hey, @Why_ATL.

You're in the correct folder; instead of just Photoshop, empty all the contents of the CCX folder.

Thanks!
Sameer K

D

Dyllon29809546aj6o

Participant

I've spent my morning trying to open Photoshop, I have optimized my mac's storage and updated my mac itself. Restarted it, I have set the settings on Photoshop to open homescreen automatically and do not have any updates for Photoshop. No matter what I've tried, Photoshop opens like this, maybe I'm missing something.