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Inspiring
February 3, 2018

P: Photoshop (v25.5.1 & v25.6) opening with black/blank home screen

  • February 3, 2018
  • 91 replies
  • 27592 views

Hey folks! 

I was working with photoshop and illustrator, then I went to lunch and closed both apps. 
When booting them up again, Photoshop "home screen" is black. I can't open recent files. 

When I open a saved .psd, the file opens correctly.

 

Already updated to the 25.5.1 version.

91 replies

Participating Frequently
March 19, 2024

I have the same. Need Abobe to update with a new version to fix this please.

RCB1960
Participant
March 19, 2024

Home Screen Displays if you are Logged out of your Adobe Account,

I'm also experiencing this problem on a Mac using Sonoma using the latest Photoshop 25.5.1.

Maybe this will help your investigation. I noticed that I see some object outlines before the home screen goes fully black.

I found that if I log out of my Adobe Account and then launch Photoshop, the Home Screen displays correctly. However, a couple of seconds after I log back in to my Adobe Account the Home screen flashes and goes black. 

 

Joshyi3
Known Participant
March 19, 2024

Welp, lol Looks like we are all  in this situation 😛 

 

Participant
March 19, 2024

I'm trying to find where to begin step 2, I have never had an issue like this before so I don't know what "C:\Users\useprofilename\appData\roaming\adobe\ccx welcome" means. Is this on creative cloud app? I've tried researching where to begin these steps but am having troubles.

Participant
March 19, 2024

How did you find this folder?

robbyn30297452
Known Participant
March 19, 2024

So is this the right place and do i delete all the stuff here? 

Inspiring
March 19, 2024

I know it's me and I am on a Mac - but how do I do this part   Press Windows + R & type in - %appdata%\Adobe\CCX Welcome  & click OK.  Don't know how to do that on a Mac  Thank you and appreciate any and all help

 

DigitalCoffee101
Inspiring
March 19, 2024

just a follow up... once the screen came back I renamed that folder back to the orginal name and photoshop is still working fine.

Participant
March 19, 2024

Thanks Sameer!!! That worked and all is back to normal!! 

Kevin Stohlmeyer
Community Expert
Community Expert
March 19, 2024

@Bryan T. Valdivieso on a Mac in the Finder window go to the "Go" Menu and hold the Option key. A hidden Library directory will show.