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zenith_penguin1010
Inspiring
January 28, 2018

P: PNG Images Opens with Distortion

  • January 28, 2018
  • 204 replies
  • 3728 views

From time to time, when I open a png image, it will appear as bright, distorted lines.

I have deleted all Photoshop preference files, uninstalled the app, reinstalled it and restarted the computer. Does not prevent it from happening.

When it happens, I can quit Photoshop and reopen it and the png appears correctly. But then it will happen again later that day or the next. Rinse/Repeat.



Very annoying. Please get better quality control Photoshop. CC seems to get progressively worse in terms of bugs.

Photoshop 19.1
Mac osX 10.13.2
5k iMac

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    204 replies

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    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    February 1, 2018
    Thanks John - that's good to know! I'm submitting this to our engineers so as much information about how/when it happens is great.

    Regards,
    Hannah
    anthonys73096827
    anthonys73096827
    Participant
    February 1, 2018
    Also, this is definitely just from the latest update 
    anthonys73096827
    anthonys73096827
    Participant
    February 1, 2018
    If a png is the first file type I open after starting Photoshop, they work.  once I have been using PS for a while, opening other file types etc. then the same file (and all png files in general) will show up as a corrupted image, similar to the other images in this thread.  Haven't identified the exact instance where they go from working to not working.
    F
    FeedbackCommunityMember
    Inspiring
    February 1, 2018
    Getting the same thing. Does go away after restart though. Even weirder is that if I save out one of the broken PNG's using 'save for web', it RE-breaks it making a totally new set of mashed up glitches!

    F
    FeedbackCommunityMember
    Inspiring
    February 1, 2018
    This is happening for me at least once a day. Restart Photoshop and seems to temporarily fix the problem. Although, not the most convenient method. Doesn't matter what the PNG is because once restarted it works fine. Only happening since I updated to CC 2018.
    C
    cburkecreative
    Participating Frequently
    February 1, 2018
    100% of the time I open a .png from file > open, when I drag a .png into an artboard, and when I drag the file to the photoshop app
    C
    cburkecreative
    Participating Frequently
    February 1, 2018
    This worked for opening the .pngs but now I am getting too many errors when creating new documents. Will revert to 2017 in the meantime!
    F
    FeedbackCommunityMember
    Inspiring
    February 1, 2018
    I am having the same issue, so frustrating. Running a clean install on a brand new mac. Really don't know what to do. Are there alternate graphics solutions anyone can suggest? 
    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    February 1, 2018
    Please don't apologize!!! It's honestly very helpful to have that information with this thread. Thanks! 😄 
    C
    cburkecreative
    Participating Frequently
    January 31, 2018
    Having the same issue 

    Hannah's test worked as well, just getting error messages when I open photoshop. 
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