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zenith_penguin1010
Inspiring
January 28, 2018

P: PNG Images Opens with Distortion

  • January 28, 2018
  • 204 replies
  • 3728 views

From time to time, when I open a png image, it will appear as bright, distorted lines.

I have deleted all Photoshop preference files, uninstalled the app, reinstalled it and restarted the computer. Does not prevent it from happening.

When it happens, I can quit Photoshop and reopen it and the png appears correctly. But then it will happen again later that day or the next. Rinse/Repeat.



Very annoying. Please get better quality control Photoshop. CC seems to get progressively worse in terms of bugs.

Photoshop 19.1
Mac osX 10.13.2
5k iMac

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    204 replies

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    J
    jimlefevre
    Participating Frequently
    February 2, 2018
    done (already)!
    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    February 2, 2018
    Can I ask that everyone in this thread who is seeing this problem please click "Me Too" on this issue? The issues we track get ranked by that number and it sounds to me like there are more people seeing this than the vote would seem to indicate.
    F
    FeedbackCommunityMember
    Inspiring
    February 2, 2018
    i have the same problem and had to revert back to the 2017 photoshop version. EVERY png i use loads with the colors scrambled and corrupt. 
    J
    jimlefevre
    Participating Frequently
    February 2, 2018
    Aha!!! 

    Hooray, or rather 'booo' but my PNG issue is back. 

    Hooray - in that it means I can have a proper look at Hannah's suggestions and see how they work.

    Booo - in that I'm right in the middle of a job again and really don't have time to do this!


    Opened up a string of PNGs I've literally just generated from a psd and I got this...





    (all of 14 them were screwy)

    Here is one of them dropped into the post...



    looks fine here.

    So I turned off the 'Use Graphics Processor' option and then re-opened them and again...



    NB the same file has a different glitch look.

    I've got the same System's Info as the one I posted but I can re-copy/paste if that's helpful?
    F
    FeedbackCommunityMember
    Inspiring
    February 2, 2018
    working perfect at my side...version 19.0.1
    F
    FeedbackCommunityMember
    Inspiring
    February 2, 2018
    Hi,
    I am commercially using Photoshop here in Finland with hundreds of PNGs each day. I am having the same problem, but I can add that the colour effect I am getting is a mixture of previously worked on files. Adobe took over my Mac yesterday and did a whole load of resetting of everything, and it worked briefly OK - but now bad again.
    I would love a solution to this...
    F
    FeedbackCommunityMember
    Inspiring
    February 2, 2018


    I'm experiecing this problem when importing or transforming a PNG , my drivers are updated. I'm running Photoshop CC2018 in OSX Sierra 10.13.3 with a Radeon Pro 575 (iMac 18.3)

    F
    FeedbackCommunityMember
    Inspiring
    February 1, 2018
    Same here... Almost all PNGs are scrambled in PS 19.1.0.

    I've unchecked "Use Graphics Processor" in preferences and this seems to help, but this isn't a good long-term solution.

    I am using a 2017 MacBook Pro with Intel Iris Graphics 650.
    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    February 1, 2018
    Okay thanks for running the test Caitlyn. That's helpful to know!

    Hannah
    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    February 1, 2018
    Thanks Cristen. So you also saw it on 19.1?
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