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zenith_penguin1010
Inspiring
January 28, 2018

P: PNG Images Opens with Distortion

  • January 28, 2018
  • 204 replies
  • 3853 views

From time to time, when I open a png image, it will appear as bright, distorted lines.

I have deleted all Photoshop preference files, uninstalled the app, reinstalled it and restarted the computer. Does not prevent it from happening.

When it happens, I can quit Photoshop and reopen it and the png appears correctly. But then it will happen again later that day or the next. Rinse/Repeat.



Very annoying. Please get better quality control Photoshop. CC seems to get progressively worse in terms of bugs.

Photoshop 19.1
Mac osX 10.13.2
5k iMac

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    204 replies

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    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    January 31, 2018
    I'm sorry Michelle. So far no one in house is seeing this and we tried the one sample png that a user sent us who said he was seeing this and it looked fine on our machines.

    Can you please go to Help > System Info and then copy and paste the contents of that window here? Also would you mind emailing me a png that won't open properly for you along with a screenshot of how it appears on your machine? I'm creating the case for this but it's easier when we are actually seeing it. 

    Thanks,
    Hannah

    F
    FeedbackCommunityMember
    Inspiring
    January 31, 2018
    Any news? I'm sitting here at a standstill with my work because of this. 
    B
    Bee-Software
    Known Participant
    January 31, 2018
    I'm having the same problem as above! They (.png) open up fine using other programs.
    F
    FeedbackCommunityMember
    Inspiring
    January 30, 2018
    I am having the same issue and I unchecked the box you requested. Still happening. 
    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    January 30, 2018
    Hi Liza,

    Please reference my reply above - would love to hear the results of your test.

    Thank you,
    Hannah
    X
    xlizamarief
    Participant
    January 30, 2018


    Second issue in a couple days. For some reason, sometimes when I open images it comes up as just a fustercluck of colours. I can close the image and reopen it but it doesn't help. Closing photoshop doesn't help. 

    I'm using PS CC 2018, fully updated, for Mac. 
    J
    jimlefevre
    Participating Frequently
    January 30, 2018
    My CC 2018 is now working fine with regards to the PNG importing/smart object/opening although I couldn't say why (I did have 2017 up and running at the same time earlier so maybe that nudged it back into action).

    FYI I am running the 19.1.0 release and this is what my 'performance' window looks like...

    F
    FeedbackCommunityMember
    Inspiring
    January 30, 2018
    for me it's working fine.....dragging n dropping perfectly + opening also fine..
     
    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    January 30, 2018
    Hi Patrick (and everyone else who is having this problem):

    Thanks for letting us know and for giving sample files to test.

    I'm not seeing these same issues with your files on my machine. Would any of you who are seeing this please try disabling your GPU and then see if how your PNGs look after that? Photoshop > Preferences > Performance and then uncheck "Use Graphics Processor."

    Thank you,
    Hannah

    J
    jimlefevre
    Participating Frequently
    January 30, 2018
    Aha... my post has been merged with this post (see above). Yes, in the same boat! 

    It happened to me before opening png screenshots generated from my mac ('applekey' + 'shift' + '3'). Not sure if it's helpful but my PNGs (above) were taken from dropbox although saved locally with Smartsync?

    I also realised I didn't post my platform etc...

    iMac (Retina 4K, 21.5-inch, 2017)
    Processor -   3.6 GHz Intel Core i7
    Memory - 16 GB 2400 MHz DDR4
    Graphics - Radeon Pro 560 4 GB
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