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Chasa:Imago
Participating Frequently
March 14, 2018

P: Print dialog extremely slow to open/does not respond

  • March 14, 2018
  • 95 replies
  • 4012 views

Yes, I'm using the latest PS CC 2018 and the most up-to-date Win10.
Adobe Photoshop Version: 19.1.2 20180302.r.277 2018/03/02: 1160083  x64
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.16299.15
System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3331 MHz
Built-in memory: 24574 MB
Free memory: 10855 MB
Memory available to Photoshop: 21907 MB
Memory used by Photoshop: 70 %

I'm not using the print option in PS very often, but only every 10 days or so. So I don't know exactly with which update this issue was introduced... But about 4 weeks ago, everything worked just fine and since the latest 19.x updates it got screwed somewhere.

What happens?
Open a file, you can edit, create layers, zoom, modify, brush, whatever you want, everything works smoothly. Small files, large files, all kinds of formats (JPEG, TIFF, etc.) no problems.
BUT, as soon as you click on File/Print, the havoc starts!
The mouse cursor becomes slooooooow.... system becomes slow, even a browser window starts to slow down. The Windows Resource Monitor shows about 15-25% CPU utilization, but the Photoshop.exe PID gets a red entry; "Not Responding"  After about 15-25 seconds, the Print Dialog window finally appears. But every action in this window, results in another slow/stall behavior of my system. In fact the Print Dialog becomes unusable! Only when I click on 'Cancel', everything is back to normal again.


Done so far to check/verify:
-all other applications work fast and without any issues when printing! Even other Adobe s/w like AI, Acrobat, ID, etc. Also MS Office applications and other graphic software keep on working just fine with their printing dialogs/windows/features.
So it's a specific PS CC 2018 + Print only issue!
-Checked the Event Log files; but there is nothing logged about any PS issues. (?)

-I've even uninstalled PS CC 2018 from my system and cleaned up all remains, including appdata leftovers and all temporary garbage from PS. Reinstalled the latest PS CC 2018 from the CreativeCloud app; left PS CC 2018 with all its standard settings and just tried to print again.
No luck, problem with print dialog from PS CC 2018 is back immediately.
Then I set all my personal settings and performance enhancements within PS CC 2018; no change. GPU acceleration on/off; no difference. Scratch disks on/off/change; no difference.
Even reinstalled all my printer drivers; no difference. But as I mentioned before, ALL OTHER applications do print just fine! Only PS CC 2018 print function is unusable.

When searching for this issue on the www, I found this exact issue:
https://forums.adobe.com/thread/2411564
but no solution...

Anyone?

95 replies

Inspiring
March 15, 2018
I have same problem with printing from PS to canon ip7200 xps, very slow dialogue.
I am using PS CC version 2018 with 
CPU Intel(R) Core(TM) i5-8400CPU @ 2,8Ghz
RAM 16GB (70% PS)
64 bit operating system
Windows 10 Home version 1709
Kind regards,
Francois Delmeire
davescm
Community Expert
Community Expert
March 15, 2018


I am experiencing long delays with the print dialogue on Windows 10 . The dialogue takes up to a minute to open and on changing anything a similar delay is experienced.

This happens from all installed versions of Photoshop (CC2018, CC2017 and CS6) but all other applications print OK.

So far I have tried :

1. Uninstalled and removed the drivers for both printers (both Epson). The Photoshop Print Dialogue  was still unresponsive even with only the default Microsoft "printers" showing.

It was also unresponsive to Adobes own Print to PDF printer (I uninstalled Acrobat to remove that as part of testing - to no avail)

2. Reinstalled printers with the latest drivers (but as stated above the dialogue in unresponsive even with the printers and drivers removed)

3.Run the Windows print troubleshooter - no issues found

4.Run sfc /SCANNOW - no problems found

5. Removed file EPAUDF01.AUD which Epson rebuilt

6.Reset preferences

7.Complete reinstallation of Windows 10 and all Photoshop applications.

From discussion on the Photoshop forum others are experiencing the same issue which makes printing impractical from Photoshop.

My system details are : Windows 10 Pro 64 bit (version 1709 build 16299.309) , Photoshop 19.1.2 (but see comment above - this is affecting all installed versions)

I am happy to test any other solutions



Dave
davescm
Community Expert
Community Expert
March 15, 2018

Jeff _ I've also got this issue. I started a new thread without realising this one was open.
https://feedback.photoshop.com/photoshop_family/topics/print-dialogue-slow-on-windows-10

perhaps the thread can be merged with this one

In my case the problem exists even on the Microsoft default "printers" and after a complete clean install of Windows.


Dave


Chasa:Imago
Participating Frequently
March 14, 2018
Nope. Not a single Epson printer and/or driver....
I've read all the comments on the web on this subject. 😉
Please read my problem description carefully; the print dialog is slow/stalling my system ONLY when using the print option from PS CC 2018. All other applications do print just fine! Even other Adobe products print!

And this issue started just a few weeks ago... Before that PS CC worked fine, even when printing. It has definitely something to do with the latest PS CC updates. But what? I dunno...
Legend
March 14, 2018
Do you also have multiple Epson printers or drivers installed?