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Chasa:Imago
Participating Frequently
March 14, 2018

P: Print dialog extremely slow to open/does not respond

  • March 14, 2018
  • 95 replies
  • 4012 views

Yes, I'm using the latest PS CC 2018 and the most up-to-date Win10.
Adobe Photoshop Version: 19.1.2 20180302.r.277 2018/03/02: 1160083  x64
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.16299.15
System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3331 MHz
Built-in memory: 24574 MB
Free memory: 10855 MB
Memory available to Photoshop: 21907 MB
Memory used by Photoshop: 70 %

I'm not using the print option in PS very often, but only every 10 days or so. So I don't know exactly with which update this issue was introduced... But about 4 weeks ago, everything worked just fine and since the latest 19.x updates it got screwed somewhere.

What happens?
Open a file, you can edit, create layers, zoom, modify, brush, whatever you want, everything works smoothly. Small files, large files, all kinds of formats (JPEG, TIFF, etc.) no problems.
BUT, as soon as you click on File/Print, the havoc starts!
The mouse cursor becomes slooooooow.... system becomes slow, even a browser window starts to slow down. The Windows Resource Monitor shows about 15-25% CPU utilization, but the Photoshop.exe PID gets a red entry; "Not Responding"  After about 15-25 seconds, the Print Dialog window finally appears. But every action in this window, results in another slow/stall behavior of my system. In fact the Print Dialog becomes unusable! Only when I click on 'Cancel', everything is back to normal again.


Done so far to check/verify:
-all other applications work fast and without any issues when printing! Even other Adobe s/w like AI, Acrobat, ID, etc. Also MS Office applications and other graphic software keep on working just fine with their printing dialogs/windows/features.
So it's a specific PS CC 2018 + Print only issue!
-Checked the Event Log files; but there is nothing logged about any PS issues. (?)

-I've even uninstalled PS CC 2018 from my system and cleaned up all remains, including appdata leftovers and all temporary garbage from PS. Reinstalled the latest PS CC 2018 from the CreativeCloud app; left PS CC 2018 with all its standard settings and just tried to print again.
No luck, problem with print dialog from PS CC 2018 is back immediately.
Then I set all my personal settings and performance enhancements within PS CC 2018; no change. GPU acceleration on/off; no difference. Scratch disks on/off/change; no difference.
Even reinstalled all my printer drivers; no difference. But as I mentioned before, ALL OTHER applications do print just fine! Only PS CC 2018 print function is unusable.

When searching for this issue on the www, I found this exact issue:
https://forums.adobe.com/thread/2411564
but no solution...

Anyone?

95 replies

Yammer
Inspiring
March 16, 2018
AMD HD7850 2GB card, using 17.10.2 right the way up to 18.3.2.
Yammer
Inspiring
March 16, 2018
Out of interest, what does it say in Device Manager, under Display Adapters > Your Card > Driver?
Chasa:Imago
Participating Frequently
March 15, 2018
e.g. remove all AMD drivers with DDU (reboot in safe mode). Make sure Windows restarts without automatically installing specific graphic drivers --> and then you are running Windows with standard lowres Microsoft video drivers...
Yammer
Inspiring
March 15, 2018
How can you run an AMD card without an AMD driver? It must be one supplied to Microsoft. Try installing 17.10.1, just for a laugh.
davescm
Community Expert
Community Expert
March 15, 2018

Yes AMD HD7970 3GB card using AMD driver 18.2.2 here

Dave

Legend
March 15, 2018
Can everyone who's experiencing this confirm they're systems have AMD cards/drivers?
Chasa:Imago
Participating Frequently
March 15, 2018
Q2: what happens when you open Colour Management from Control Panel and select one of the printers - does it hang for a few seconds?
NO! It does not.  Sorry...
Whatever device I choose/click/scroll trough in Colour Management, all responses are instant!

Yes, I'm using the latest AMD (18.3.1 as of this moment) GPU driver.
But even when running without any AMD specific driver (removed by using DDU), the slow print dialog issue with PS CS 2018 remains.

And yes, I do use dual (2 x Del U2711) color calibrated monitors. Using ColorMunkiDisplay 1.1.4.
Yammer
Inspiring
March 15, 2018
Hey, that's me! 😄

Yes, been there, done that, bought the T-shirt. Been complaining about this to AMD for months, for it is THEY who need to fix this.

Roll back to any Radeon driver 17.10.1 or earlier and the hanging behaviour goes away. GREAT! No, unfortunately, my PC runs jerkily on old Radeon drivers. Funnily enough, this all kicked off at around the time of the Windows 10 Fall Creators Update, and, what do you know, Radeon driver 17.10.2's release notes mentions compatibility with said update.

Pah! Compatibility? Is that what they're calling it these days?

If you open Control Panel and find Colour Management, just have a peek at your printer profiles. Ooh, did that take longer than you expected? Hmm. Strange. It's almost like the new Radeon drivers broke Windows' colour management. I wonder which applications use colour management...
davescm
Community Expert
Community Expert
March 15, 2018

I have just some input from a user on the Photoshop forum. Are all those experiencing this using AMD video driver 17.10.2 or later . The user said he could cure the issue by rolling back to an earlier AMD driver but whilst resolving the printing it introduced other screen related issues.

I am using AMD driver 18.2.2.

I am not sure why the GPU driver would affect printing but it may help Adobe locate the problem

Dave

Participating Frequently
March 15, 2018
I have the same Problem with my Printers Canon TS 8050 and  Canon MG 8250.
Windows 10 pro (1709) - 64 bit
Photoshop cc 2018 newest Update
Microsoft Surface Book

Kind regards 
Gert Schürholz