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Chasa:Imago
Chasa:Imago
Participating Frequently
March 14, 2018

P: Print dialog extremely slow to open/does not respond

  • March 14, 2018
  • 95 replies
  • 4012 views

Yes, I'm using the latest PS CC 2018 and the most up-to-date Win10.
Adobe Photoshop Version: 19.1.2 20180302.r.277 2018/03/02: 1160083  x64
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.16299.15
System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3331 MHz
Built-in memory: 24574 MB
Free memory: 10855 MB
Memory available to Photoshop: 21907 MB
Memory used by Photoshop: 70 %

I'm not using the print option in PS very often, but only every 10 days or so. So I don't know exactly with which update this issue was introduced... But about 4 weeks ago, everything worked just fine and since the latest 19.x updates it got screwed somewhere.

What happens?
Open a file, you can edit, create layers, zoom, modify, brush, whatever you want, everything works smoothly. Small files, large files, all kinds of formats (JPEG, TIFF, etc.) no problems.
BUT, as soon as you click on File/Print, the havoc starts!
The mouse cursor becomes slooooooow.... system becomes slow, even a browser window starts to slow down. The Windows Resource Monitor shows about 15-25% CPU utilization, but the Photoshop.exe PID gets a red entry; "Not Responding"  After about 15-25 seconds, the Print Dialog window finally appears. But every action in this window, results in another slow/stall behavior of my system. In fact the Print Dialog becomes unusable! Only when I click on 'Cancel', everything is back to normal again.


Done so far to check/verify:
-all other applications work fast and without any issues when printing! Even other Adobe s/w like AI, Acrobat, ID, etc. Also MS Office applications and other graphic software keep on working just fine with their printing dialogs/windows/features.
So it's a specific PS CC 2018 + Print only issue!
-Checked the Event Log files; but there is nothing logged about any PS issues. (?)

-I've even uninstalled PS CC 2018 from my system and cleaned up all remains, including appdata leftovers and all temporary garbage from PS. Reinstalled the latest PS CC 2018 from the CreativeCloud app; left PS CC 2018 with all its standard settings and just tried to print again.
No luck, problem with print dialog from PS CC 2018 is back immediately.
Then I set all my personal settings and performance enhancements within PS CC 2018; no change. GPU acceleration on/off; no difference. Scratch disks on/off/change; no difference.
Even reinstalled all my printer drivers; no difference. But as I mentioned before, ALL OTHER applications do print just fine! Only PS CC 2018 print function is unusable.

When searching for this issue on the www, I found this exact issue:
https://forums.adobe.com/thread/2411564
but no solution...

Anyone?

    95 replies

    Show previous replies
    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    March 16, 2018
    I just tried Lightroom which is also color managed.
    Accessing print dialogues is much quicker. A slight delay when switching from say portrait to Landscape (5-6 seconds) but nothing like the 60 second delays I am seeing in Photoshop.
    Dave
    Yammer
    Yammer
    Inspiring
    March 16, 2018
    I've found that if I open Photoshop before I open a raw image from Bridge it has less chance of crashing Photoshop.
    Yammer
    Yammer
    Inspiring
    March 16, 2018
    The only application I use which prints with colour management is Photoshop. That's the only one with the problem. I conclude that any application which uses colour management to print will have the same problem, but I haven't been able to prove this.
    Yammer
    Yammer
    Inspiring
    March 16, 2018
    P.S. 17.4.4 caused Camera Raw to crash and disable GPU acceleration on my PC. I used 17.3.3 until AMD fixed it in 17.7.1.
    Chasa:Imago
    Chasa:ImagoAuthor
    Participating Frequently
    March 16, 2018
    Yes, it's a crazy world out there, with all those software updates stumbling over each other by introducing new features and new fudge.

    But it's very peculiar that ONLY PS CC 2018 has issues with printing, and all other applications keep on working/printing just as usual... So where does it go wrong? @Adobe? @16036140? @AMD?

    AND, this 'fix' (using the Microsoft approved drivers) does introduce an old, and familiar bug; the OpenCL GPU acceleration lets PS crash again!
    So, the print dialog maybe ok again, but the old bug:
    https://feedback.photoshop.com/photoshop_family/topics/ps-cc-2017-crash-since-cameraraw-update-9-12
    has also returned!
    Yammer
    Yammer
    Inspiring
    March 16, 2018
    I've been using the latest (18.3.2) AMD driver since AMD tech support asked me to check it. I'd been using newer drivers since my tests confirmed that 17.7.1 was causing performance/glitching problems with Windows 10. I've just been putting up with the printing delays.
    I've just installed 17.10.1 again, and tested performance. It's much better than the older driver and there's no print delay, so I'm sticking with that for now.

    I have had problems with AMD before, so I've recently been keeping screen grabs of the Radeon Setting 'Software' tab. Looking for 22.19.162.4 and 22.19.677.257.

    22.19.162.4 shipped with Crimson 17.4.4
    22.19.677.257 shipped with Crimson 17.9.3 (the previous version to 17.10.1)
    I'm guessing that both are WHQL submitted by AMD to Microsoft.

    17.10.1 ships with 22.19.685.0
    17.10.2 ships with 23.20.782.0

    So, I'd hazard a guess that checking Device Manager and finding AMD driver version 23.x is a sign that you might see this problem.
    Chasa:Imago
    Chasa:ImagoAuthor
    Participating Frequently
    March 16, 2018
    Wow, what a driver mess with Photoshop ... 😞

    I decide to do some exploring why my system is so slow, when entering the Print Dialog of PS CC 2018. I used Microsoft's Process Monitor (from the Sysinternals suite) to see what is going on, when I click on File/Print.
    Selected the PID of Photoshop.exe to be captured by Process Monitor. As soon as I click on File/Print, thousands and thousands of entries get generated where as the \Windows\System32\spool (and subdirs) with all its files is extensively scanned/opened. And this behavior continues for over 20 seconds!  No idea why this is taking so long, and why Photoshop.exe is doing this?!?

    Then I decide to start over again, as regarding to the graphic drivers.

    • -Used DDU to completely cleanse AMD driver software from my system. Rebooted in Safe Mode and restarted Windows with just the simple "Microsoft Basic Display Adapter"  present as graphics card.
    • -Tested PS CC 2018 Print Dialog --> works just fine! (GPU acceleration off)
    • -Then Windows decided to automatically install a standard driver, after a few minutes the graphics card is identified as "AMD Radeon (TM) R9 200 series" driver version 22.19.162.4
    • -Tested PS CC 2018 Print Dialog --> works just fine! (GPU acceleration off)
    • -Clicked on "Update driver" in the Device Manager, Windows downloads a newer (?) driver and installs this one. Now it's version 22.19.677.257.
    • -Just to be sure, rebooted my system and also checked if color calibration profiles (ColorMunkiDisplay) are still loaded and activated for my dual screen (Dell U2711) configuration. And YES, it is!
    • -Tested PS CC 2018 Print Dialog --> works just fine! (GPU acceleration off)
    • -Switched on GPU acceleration in PS CC 2018, restart PS CC 2018
    • -Tested PS CC 2018 Print Dialog --> works just fine! (GPU acceleration now on. Only OpenCL is switched off)

    Conclusion (?): use the Microsoft provided driver updates for your graphics card and it works!

    Disclaimer: I do not use/play games, so I can't say anything about missing special AMD adrenaline edition driver support...
    Chasa:Imago
    Chasa:ImagoAuthor
    Participating Frequently
    March 16, 2018
    Just did some extensive testing and I will report my story in this main thread. But just to respond to your question:
    I used DDU to reboot in safe mode, remove all AMD driver sh*t, restarted without automatically installing drivers. And DeviceManager identifies my graphics card as "Microsoft Basic Display Adapter". When I test PS CC 2018, the Print Dialog works just fine. Shortly after that, Windows starts (although it should not) installing a fresh driver. A few minutes later, my resolution has increased from basic VGA to the native resolution of my monitor (2560x1440).
    Then the DeviceManager identifies my graphics card as "AMD Radeon (TM) R9 200 series" AND PS CC 2018 does have a correct working Print Dialog!

    More after the break...
    Chasa:Imago
    Chasa:ImagoAuthor
    Participating Frequently
    March 16, 2018
    I'm using Asus (AMD) R9 270x 2GB RAM, currently with 18.3.1 (default settings)
    Yammer
    Yammer
    Inspiring
    March 16, 2018
    Why don't you try my suggestion. Install 17.10.1 after DDU. What's the worst that could happen? 😄
    Show more replies
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