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Chasa:Imago
Participating Frequently
March 14, 2018

P: Print dialog extremely slow to open/does not respond

  • March 14, 2018
  • 95 replies
  • 4012 views

Yes, I'm using the latest PS CC 2018 and the most up-to-date Win10.
Adobe Photoshop Version: 19.1.2 20180302.r.277 2018/03/02: 1160083  x64
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.16299.15
System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3331 MHz
Built-in memory: 24574 MB
Free memory: 10855 MB
Memory available to Photoshop: 21907 MB
Memory used by Photoshop: 70 %

I'm not using the print option in PS very often, but only every 10 days or so. So I don't know exactly with which update this issue was introduced... But about 4 weeks ago, everything worked just fine and since the latest 19.x updates it got screwed somewhere.

What happens?
Open a file, you can edit, create layers, zoom, modify, brush, whatever you want, everything works smoothly. Small files, large files, all kinds of formats (JPEG, TIFF, etc.) no problems.
BUT, as soon as you click on File/Print, the havoc starts!
The mouse cursor becomes slooooooow.... system becomes slow, even a browser window starts to slow down. The Windows Resource Monitor shows about 15-25% CPU utilization, but the Photoshop.exe PID gets a red entry; "Not Responding"  After about 15-25 seconds, the Print Dialog window finally appears. But every action in this window, results in another slow/stall behavior of my system. In fact the Print Dialog becomes unusable! Only when I click on 'Cancel', everything is back to normal again.


Done so far to check/verify:
-all other applications work fast and without any issues when printing! Even other Adobe s/w like AI, Acrobat, ID, etc. Also MS Office applications and other graphic software keep on working just fine with their printing dialogs/windows/features.
So it's a specific PS CC 2018 + Print only issue!
-Checked the Event Log files; but there is nothing logged about any PS issues. (?)

-I've even uninstalled PS CC 2018 from my system and cleaned up all remains, including appdata leftovers and all temporary garbage from PS. Reinstalled the latest PS CC 2018 from the CreativeCloud app; left PS CC 2018 with all its standard settings and just tried to print again.
No luck, problem with print dialog from PS CC 2018 is back immediately.
Then I set all my personal settings and performance enhancements within PS CC 2018; no change. GPU acceleration on/off; no difference. Scratch disks on/off/change; no difference.
Even reinstalled all my printer drivers; no difference. But as I mentioned before, ALL OTHER applications do print just fine! Only PS CC 2018 print function is unusable.

When searching for this issue on the www, I found this exact issue:
https://forums.adobe.com/thread/2411564
but no solution...

Anyone?

95 replies

Yammer
Inspiring
March 20, 2018
I had the problem.
I removed the AMD drivers, replaced the card with an nVidia Quadro P600, and used the latest Quadro driver (23.21.13.9103).
The problem has not come back. Happy bunny.
Participating Frequently
March 18, 2018
Just another Information: I'm using a Microsoft surface book with 2 grafikcards. NVIDIA Geforce GTX 965M and Intel HD Grahics 520. The issue appears with both. That means it doesn'nt depend on the grafikcards.
Chasa:Imago
Participating Frequently
March 18, 2018
@J453:
It says you are 'Sr. Product Manager, Digital Imaging '. Does this mean you are the official Adobe representative for issues like this problem/bug?
And, how/what will be done to resolve it?
Because, in several (Adobe related) forums this issue keeps on popping up, again and again. But how is it being tackled by Adobe?
Thank you!
Yammer
Inspiring
March 18, 2018
Jeff Tranberry chimed in earlier. You might want to reply to that part of the thread.
Chasa:Imago
Participating Frequently
March 18, 2018
As it is very clear that this issue is persistent and really present in the latest PS CC versions; does anyone knows if Adobe and/or in cooperation with Microsoft/nvidia/AMD is going to solve this issue?!?

How or who will tackle this issue @Adobe?
davescm
Community Expert
Community Expert
March 16, 2018

Yes it is

Dave

Yammer
Inspiring
March 16, 2018
BTW, interesting that nVidia's and AMD's current driver versions begin with "23.2x". I wonder if that's significant.
Yammer
Inspiring
March 16, 2018
I assume Lightroom's printing is actually colour-managed? I've never used it.
Participating Frequently
March 16, 2018
As additional Information: in my enviroment the print dialog in Lightroom works fine -  that means the misfunction concerns only Photoshop. 
Participating Frequently
March 16, 2018
By the way I'm using NVIDIA Geforce GTX 965M and have just the same problem (extremly slow print Dialog). Driver Version 23.21.13.8808