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Chasa:Imago
Participating Frequently
March 14, 2018

P: Print dialog extremely slow to open/does not respond

  • March 14, 2018
  • 95 replies
  • 4012 views

Yes, I'm using the latest PS CC 2018 and the most up-to-date Win10.
Adobe Photoshop Version: 19.1.2 20180302.r.277 2018/03/02: 1160083  x64
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.16299.15
System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3331 MHz
Built-in memory: 24574 MB
Free memory: 10855 MB
Memory available to Photoshop: 21907 MB
Memory used by Photoshop: 70 %

I'm not using the print option in PS very often, but only every 10 days or so. So I don't know exactly with which update this issue was introduced... But about 4 weeks ago, everything worked just fine and since the latest 19.x updates it got screwed somewhere.

What happens?
Open a file, you can edit, create layers, zoom, modify, brush, whatever you want, everything works smoothly. Small files, large files, all kinds of formats (JPEG, TIFF, etc.) no problems.
BUT, as soon as you click on File/Print, the havoc starts!
The mouse cursor becomes slooooooow.... system becomes slow, even a browser window starts to slow down. The Windows Resource Monitor shows about 15-25% CPU utilization, but the Photoshop.exe PID gets a red entry; "Not Responding"  After about 15-25 seconds, the Print Dialog window finally appears. But every action in this window, results in another slow/stall behavior of my system. In fact the Print Dialog becomes unusable! Only when I click on 'Cancel', everything is back to normal again.


Done so far to check/verify:
-all other applications work fast and without any issues when printing! Even other Adobe s/w like AI, Acrobat, ID, etc. Also MS Office applications and other graphic software keep on working just fine with their printing dialogs/windows/features.
So it's a specific PS CC 2018 + Print only issue!
-Checked the Event Log files; but there is nothing logged about any PS issues. (?)

-I've even uninstalled PS CC 2018 from my system and cleaned up all remains, including appdata leftovers and all temporary garbage from PS. Reinstalled the latest PS CC 2018 from the CreativeCloud app; left PS CC 2018 with all its standard settings and just tried to print again.
No luck, problem with print dialog from PS CC 2018 is back immediately.
Then I set all my personal settings and performance enhancements within PS CC 2018; no change. GPU acceleration on/off; no difference. Scratch disks on/off/change; no difference.
Even reinstalled all my printer drivers; no difference. But as I mentioned before, ALL OTHER applications do print just fine! Only PS CC 2018 print function is unusable.

When searching for this issue on the www, I found this exact issue:
https://forums.adobe.com/thread/2411564
but no solution...

Anyone?

95 replies

Participating Frequently
March 31, 2018
Thanks once more. Windows installed on my Computer (Surface book) 23.21.13.8808. This is also an older one. The previous version (the newest) was 23.21.13.9124.

I think it doesn't depend directly on the graphics card because the problem appears too with the integrated Intel Card.    
Participating Frequently
March 30, 2018
I have the same issue with nVidia graphics card, Windows 10 x64, latest Photoshop CC
Participant
March 28, 2018
The version I have now is 22.19.677.257 this is why i mention it.
Please ensure you completely uninstall the driver and then let windows do its job 🙂
Participating Frequently
March 28, 2018
Yes, that is just what I‘ve done.
Participant
March 28, 2018
The matter is that you have to uninstall Nvidia last driver and let windows install their driver through update even if it is older 😉
Participating Frequently
March 28, 2018
Thanks a lot for the Information. But unfortunately  the Problem remains also with the Microsoft delivered driver. By the way I use a Microsoft Surface Book. It has besides the NVIDIA card additionately an INTEL HD GRAPHICS 520 Card. The issue appears with both.

Once more my question: Does anyone knows how I can reach Adobe in order to discuss the Problem with their specialists?
Chasa:Imago
Participating Frequently
March 28, 2018
Did you try this:
https://feedback.photoshop.com/photoshop_family/topics/ps-cc-2018-print-dialog-extremely-slow-to-ope...
but then replace 'AMD' by 'nvidia' of course. 😉
So as to use the Microsoft delivered drivers instead of the separate driver package from nvidia.

Does anyone know if Adobe reads this and is perhaps working on the Problem
I have no idea... Adobe support doesn't seem to respond regarding this issue. ?!?
Participating Frequently
March 28, 2018
Thanks a lot for your Information. But in my case that isn't the solution. I have installed the newest NVIDIA driver 23.21.13.9124 (date 15.03.2018) and the Printer Settings Dialog remains extremly slow.

Does anyone know if Adobe reads this and is perhaps working on the Problem? Or what I have to do?

Thanks for your help. 
Participant
March 28, 2018
Solved reinstalling Nvidia driver 🙂
Chasa:Imago
Participating Frequently
March 20, 2018
But beware! This is absolutely NOT a definitive solution for this Photoshop problem! Although the issue (slow/unusable printing) with PS CC 2018 is now not present, using an older graphics driver might (and did!) cause new problems.
Or rather 'old' problems emerge again; the famous "Display driver amdkmdap stopped responding and has successfully recovered." is back. 😞

So please @Adobe: fix this!
Thank you!