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Chasa:Imago
Participating Frequently
March 14, 2018

P: Print dialog extremely slow to open/does not respond

  • March 14, 2018
  • 95 replies
  • 4012 views

Yes, I'm using the latest PS CC 2018 and the most up-to-date Win10.
Adobe Photoshop Version: 19.1.2 20180302.r.277 2018/03/02: 1160083  x64
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.16299.15
System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3331 MHz
Built-in memory: 24574 MB
Free memory: 10855 MB
Memory available to Photoshop: 21907 MB
Memory used by Photoshop: 70 %

I'm not using the print option in PS very often, but only every 10 days or so. So I don't know exactly with which update this issue was introduced... But about 4 weeks ago, everything worked just fine and since the latest 19.x updates it got screwed somewhere.

What happens?
Open a file, you can edit, create layers, zoom, modify, brush, whatever you want, everything works smoothly. Small files, large files, all kinds of formats (JPEG, TIFF, etc.) no problems.
BUT, as soon as you click on File/Print, the havoc starts!
The mouse cursor becomes slooooooow.... system becomes slow, even a browser window starts to slow down. The Windows Resource Monitor shows about 15-25% CPU utilization, but the Photoshop.exe PID gets a red entry; "Not Responding"  After about 15-25 seconds, the Print Dialog window finally appears. But every action in this window, results in another slow/stall behavior of my system. In fact the Print Dialog becomes unusable! Only when I click on 'Cancel', everything is back to normal again.


Done so far to check/verify:
-all other applications work fast and without any issues when printing! Even other Adobe s/w like AI, Acrobat, ID, etc. Also MS Office applications and other graphic software keep on working just fine with their printing dialogs/windows/features.
So it's a specific PS CC 2018 + Print only issue!
-Checked the Event Log files; but there is nothing logged about any PS issues. (?)

-I've even uninstalled PS CC 2018 from my system and cleaned up all remains, including appdata leftovers and all temporary garbage from PS. Reinstalled the latest PS CC 2018 from the CreativeCloud app; left PS CC 2018 with all its standard settings and just tried to print again.
No luck, problem with print dialog from PS CC 2018 is back immediately.
Then I set all my personal settings and performance enhancements within PS CC 2018; no change. GPU acceleration on/off; no difference. Scratch disks on/off/change; no difference.
Even reinstalled all my printer drivers; no difference. But as I mentioned before, ALL OTHER applications do print just fine! Only PS CC 2018 print function is unusable.

When searching for this issue on the www, I found this exact issue:
https://forums.adobe.com/thread/2411564
but no solution...

Anyone?

95 replies

Chasa:Imago
Participating Frequently
July 4, 2018
Are you sure you removed all the old AMD driver stuff? E.g. use DDU to remove all traces of the old driver.

FYI:
http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

I'm currently running Win10 64bit 1803 version with all the latest updates. And a Nvidia Quadro M2000 4GB graphics card (which I bought for EUR 200)Running the 391.74 WHQL Quadro driver.
Participating Frequently
July 4, 2018
I am obviously doing something wrong. I have fitted a new graphics card (Nividia M 2000 4GB), downloaded the latest driver and it has made no difference to the delay in the print dialogue - still about 30s to get any reaction. Any suggestions gratefully received!
Inspiring
July 4, 2018
So, in order to fix this print nightmare, I have to chuck my R9 380, which works great with every single other application, including other image and video apps, and throw in a $600 video card?  Simply because Adobe refuses to fix what is a glaring problem with Photoshop?  Not acceptable for me.  Adobe needs to get off their butt and fix this.  
Inspiring
June 22, 2018
For me the time taken to open the Print dialogue box for an Epson  3880 seems to increase during the day that is morning = fast,afternoon = much slower.
This suggests something accumulates in the system (Windows 10 + Photoshop CS6) as time goes by.
davescm
Community Expert
Community Expert
June 20, 2018
Like others I finally "fixed" the problem by taking out my AMD GPU and installing an NVidiaGTX1080. Printing from Photoshop now works fine, all GPU accelerated functions are working in Photoshop, Camera Raw and Lightroom. I have faster rendering in Blender 3D.

Dave
Chasa:Imago
Participating Frequently
May 19, 2018
FYI: the Nvidia M2000 4GB still works great! Not one graphics driver failure since it was installed! So I'm happy.

BTW: I've paid just 200 euro for the M2000 4GB Quadro card.
Yammer
Inspiring
May 19, 2018
Yeah. As I said earlier, I bought an Nvidia Quadro P600. No problems since.
Participating Frequently
May 19, 2018
Same here. I was optimistically hoping it was the solution but 19.1.4 doesn't make any difference and the print issue isn't amongst the items addressed in the PS "things we fixed in this update". I don't want to spend £400 on a new graphics card (see Panomeister above). Does anyone know of a lower priced graphics card that sorts out this issue?
Participating Frequently
May 19, 2018
i was happy to read your message. But unfortunately I've the old problem with the Photoshop 19.1.4 further on. 
Participating Frequently
May 19, 2018
Sorry, my mistake. Photoshop CC 19.1.4 hasn't the issue anymore.