Inspiring

P: Program error placing text box

Forum|Forum|5 years ago
December 10, 2020
12 replies
411 views

Hi, We are in a Publishing Design Studio, Issues currently with the 2021 version are:

Photoshop: error when trying to place text. When we place the text box, an error message pop up - Could not complete you request because of a program error. (No issues with 2020 version)

InDesign: Random documents wont print or export to PDF (The same docs work fine in 2020 version)

Illustrator: Files will not save

- This is happening on all 11 of our machines all running Windows 10.0.19042 build 19042. Identical PC specs: Intel i7 -9700 CPU @ 3.00 GHz, 8 core, 16 GB Ram, NVIDIA GeForce GTX 1650 with latest drivers.

Windows

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J

J453

Legend

Fixed in 22.1.1

F

FeedbackCommunityMemberAuthor

Inspiring

*E_Clemitson heads up - we've love to work with you to resolve. Please reach out to David 🙂

David Mohr

Participating Frequently

Howdy,

Are you interested in a live trouble-shooting session to get to the bottom of this? All you need is a web-connection.

Meanwhile, could you share a file exhibiting this problem with us? You can email me at david dot mohr at adobe dot com.

Thanks,
David

David Mohr

Participating Frequently

Howdy,

What about different fonts? Do you have this problem with all fonts or only a specific subset? Have you tried Myriad Pro or Lucida Grande, for instance?

Thanks,

David

J

J453

Legend

Just to confirm - Have you tried different fonts? (e.g. something the system uses like Helvetica or Times?)

F

FeedbackCommunityMemberAuthor

Inspiring

Tried, no difference, what really frustrates me is the previous version of Photoshop works perfectly, so what has changed in the new version? The hardware hasn't changed. This problem means we cannot use it. We are experiencing a similar niggle in InDesign where we cannot pdf certain files, which pdf perfectly in the previous version, updates are supposed to improve the user experience, not frustrate it!

Vinod Balakrishan

Adobe Employee

Did you get a chance to clear the system font cache on Windows and restart ?, Since all the Adobe apps apps are impacted, it could be some kind of system wide issue.

Steps to clear system font cache

Exit Photoshop and the Creative Cloud desktop app

Navigate to \Windows\ServiceProfiles\LocalService\Appdata\Local\FontCache

Many of the folders in this path are hidden by default on Windows, for help turning on hidden files and folders, see Show hidden files and folders