Participant

P: Program Error saving photoshop files to Google drive

Forum|Forum|5 years ago
September 14, 2020
43 replies
14556 views

Recently, whenever I make a change to a Photoshop file that is saved on Google Drive and then try to save those changes, I keep getting this error:

Could not save “(filename)” because of a program error.

We use Google Drive at my job to save and share files between coworkers and computers. It has never been an issue until now.

I either have to delete the original file and save again or save as something else which is annoying and when you're trying to save your work as you go. I don't have any problems saving over a file that is on my hard drive. It's only when saving over a file in Google Drive.

I'm using macOS Catalina (version 10.15.16) and the most current version of Photoshop CC.

There has to be some way to fix this. Help please!

macOS

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Creative.Collab

Participant

This is happening to us too with the Google Drive desktop application and our Google Workspace accounts.

It's a HUGE issue that never used to happen. It needs to get fixed, having to re-name the file. Rebooting Drive application doesn't seem to work. 😕😕

I don't know who needs to fix it... Adobe or Google but for the love of god please work it out as it's creating a very disruptive workflow.

FORT 07

Participating Frequently

Same issue here, please fix this bug.

Adobe_Dude

Inspiring

Big Sur and big problems with Google Drive and Photoshop file saving.

Nelson1235

Participant

I would like to have this bug fixed as well. It is driving me nuts haha.

Francesco Costantini

Participant

I've just tried to make "available offline" the file i want to save and seem to work. Hope this could be a solution for you as well.

Ussnorway7605025

Legend

a Google drive is not a local folder... even if you sync it to the local drive, its still not... a Google drive is a sync folder along with all other types of sync folder and the bottom line is storing your files there is asking for corupt files

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davef62278925

Known Participant

We've been using google drive / file stream with adobe creative suite for several years and across dozens of projects with no problem at all. It was working fine until the 2021 update and now it's completely broken! PLEASE FIX IT ADOBE!

felipel53897425

Participant

I'm having the same problem on a Mac with Catalina.

Before I used Dropbox and didn't have this problem, but today I migrated to Google Drive recently and I came across the same problem.

Since Google Drive on the mac appears as an ejectable file, Photoshop may not recognize it as a local folder.

I have two other Mac's with Big Sur that are working perfectly.

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alexm11385966

Participant

I've been having the same issue lately. I have never had a file become corrupted from storing it on drive, although Photoshop does crash often for a myriad of other dubious reasons. Could this be a way of steering people to use Adobe's Cloud?

thetracej

Participant

I can't speak to difficulties saving locally, though I did have a sort of breakthrough when using Google Drive. While it's not a permanent solution, it seems to be a workabe remedy. When getting the error, I keep Photoshop open and quit File Stream and re-launch it. It only takes a moment and seems to prevent the error from returning for a day or so. See my reply to Brynoss for version information. No clue if this can be replicated by other users or if it's a fluke, but it has kept me working at least.

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DDrizzle

Participant

Only solution I've found is to Save As a new file "Filename_1" then delete the previous version and rename back to "Filename", which is just rubbish and clunky workflow.

I've never had this issue in 10+ years ... the cynic in me thinks it's an intentional glitch push people to use Adobe's own cloud storage rather than Google...

thetracej

Participant

Same issue here - programm error saving to Drive File Stream folder. macOS Big Sur 11.1 and PS 22.1.1. I've had program errors before and been able to fix them, yesterday out of the blue the issue shows up again. This time had to call Adobe support with no luck. Even with "Program Error Saving" as a known issue published to helpx.adobe.com in December. Tried their fixes and nothing.

Any new revelations are appreciated.

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karinav94572609

Participant

I'm having this same issue. I have never had a problem with saving to google drive from Adobe Photoshop and never had an issue overwriting to files on the google drive. Now I've updated to Photoshop 2021 and now I get a program error. I can only save to my computer or external hard drive. But for the same reason, I save to Google Drive because of space and sharing. This is now a real inconvenience and I have updated to Catalina 10.15.7. If anyone could help with a solution that would be great!