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Mary98BC
Participant
Sep 14, 2020 6:48 PM UTC
Released

P: Program Error saving photoshop files to Google drive

Recently, whenever I make a change to a Photoshop file that is saved on Google Drive and then try to save those changes, I keep getting this error:

Could not save “(filename)” because of a program error.

 

We use Google Drive at my job to save and share files between coworkers and computers. It has never been an issue until now.

 

I either have to delete the original file and save again or save as something else which is annoying and when you're trying to save your work as you go. I don't have any problems saving over a file that is on my hard drive. It's only when saving over a file in Google Drive.

 

I'm using macOS Catalina (version 10.15.16) and the most current version of Photoshop CC. 

 

There has to be some way to fix this. Help please!

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    jdietrich.amp
    jdietrich.amp
    Participant
    Oct 30, 2020 2:29 PM UTC

    I understand that this isn't a "fix" but it has worked every time for me. Leave the photoshop file open. Exit Google Drive Stream. Reopen Google Drive Stream. Save file.

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      Mary98BCAuthor
      Participant
      Sep 14, 2020 7:49 PM UTC

      I just did a software update for my macOS Catalina and it seems to have solved the issue for now. 

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      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      Sep 14, 2020 6:56 PM UTC

      Photoshop only officially supports saving to a local drive. See link below for info on troubleshooting saves to a network:

      https://helpx.adobe.com/uk/photoshop/kb/networks-removable-media-photoshop.html

      Dave

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        btrhodessf
        btrhodessf
        Participant
        Feb 9, 2021 12:14 AM UTC

        Hey Dave
        thanks for the link to the documentation and suggested troubleshooting. 
        Unfortunately, the guidance offered to work on a 'local drive' won't solve the problem.

        The problem/issue is occurring when saving to a local hard drive.... a folder which then happens to be plugged into other cloud-based syncing (e.g. gDrive). I admit I haven't tried the same routine with a dropbox or box syncing folder, and gave up on Adobe's cloud storage a long time ago for other weirdness.

        How can this be escalated so Adobe fixes this asap/next release. Saving is fundamental. The workarounds are terrible and completely interferring with an otherwise positive user experience with Adobe. Personally, I'm starting to work with Figma and other applications where I can that utlizing PS anymore for simple digital visual design layout... and guiding my team to do as well... at least until this saving issue is fixed.

        Thanks for your input and consideration.
        /brad

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          davescm
          Community Expert
          davescmCommunity Expert
          Community Expert
          Feb 9, 2021 2:50 PM UTC

          You can raise bug reports/feature requests at the link below , where they will be seen by Adobe staff.
          https://feedback.photoshop.com/photoshop_family

          Dave

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