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Inspiring
February 14, 2014

P: Program error when saving, lag when zooming, changes not reflecting in document window (macOS)

  • February 14, 2014
  • 447 replies
  • 9114 views

Since the 22.1 update, MAJOR bugs:

- ‘could not save because of a program error’ when saving, work around: hiding a few layers or folders.

- major lag when zooming in

- actions and changes delay in showing, to the point where they never show up - once I close the document and quit Photoshop and go back in the changes are  visible.

 

what’s going on??

 

Working on MacBook Pro 2017 (8g memory) running Big Sur 

447 replies

Legend
December 10, 2020

What version of Photoshop? What OS/version? What troubleshooting have you tried?

Legend
December 10, 2020

@2271856 what sort of update did you do that made it go away? 22.1 is the most current version and what the original poster was reporting on.

Participant
December 10, 2020

Is it fixed for you ! My photoshop says updated this morning even though I didn't see an update and it still doesn't work 😞

Participant
December 10, 2020

I can't save anything because of a 'program error' ! My work is due today and I can't do anything !

RolphandCo
Participating Frequently
December 10, 2020

Seems to have been fixed with an update this morning!

please please don’t release such buggy versions of software, you are a company supplying millions of professionals who can’t afford to loose a days work. Your product is the most expensive on the market and as such we expect a product to match, I don’t feel that I am getting that compared to the other options at the moment.

Gone are the days when Adobe was the only option.

RolphandCo
Participating Frequently
December 10, 2020

And now it’s all fine on the MBP?! What on earth

Inspiring
December 10, 2020

Photoshop has become a dumpster fire guys. It is now a horribly buggy, unusable, unstable tool and with each new release it seems to be getting worse. PS 22.1 update on a Zbook X2: GPU acceleration: Laggy and Slow (three seconds to zoom in on a 4k image with no layers). Turn off GPU acceleration: Laggy and slow. Turn on GPU acceleration with OpenCL, wait a minute, it might be working now, seems a bit snappier, start working on an image, zoom in, nothing happens, zoom out nothing happens, f*ck another graphics bug, maybe if I save, no! PS can't save because of a program error, sh*t lost all the work I just did (I mean it was only 10 minutes of work, but still no excuse). Guess I'll restart and try again. 

 

I'm not putting much strain on the software, the file above was a 5 layer, 4k image before Photoshop had a hemmorage. Let's go back in time for a minute... Photoshop prior to the CS2 was a solid piece of kit. It was stable and would rarely crash or have issues. If it did crash, it was usually because of a system issue or user error. It was a workhorse, like a 1976 Mercedes 240D. This latest release runs like a Lada. Photoshop has become a last resort for me. I'll using anything else: Nuke, Resolve, Mari, Procreate, Corel Paint, Krita, Microsoft Paint, a pen and paper, a piece of burnt wood and a rock.

 

Whatever you guys are doing is not working. Fix this before it gets worse. There's just so much wrong it's not worth listing all the problems. Go back to the last, good version and go from there. If I don't see an improvement over the next few releases I'm just going to stop using it outright. I can't rely on it anymore and I can't spend 90% of my time troubleshooting fixes and only 10% of my time on work. For the sake of the legacy of the software, take the time to fix it, for the love of art. 

 

Rant over.

Inspiring
December 10, 2020

Happens every time I try to save, happens across different files and trying to "save as" don't work..

Can't find the solution in the error log.

Please help 😕😕

RolphandCo
Participating Frequently
December 10, 2020
*Sympa *Jchacin 

Hi Sympa and Jeff, thanks for your responses, I have emailed this but thought I would post it here to help others.

The error we are having is using photoshop on 2 different Macs ( 1 iMac 27inch 2019 and 1 MacBook Pro 13inch  2017 ), both started doing it at the same time, one had just been updated to 22.1 the other had not (but continued with the issue after updating)
I am not at either Mac right now but if nothing has changed I will produce a bug report for you later.
This happens 100% of the time with whatever file type however I try and save it.
Tried turning off GPU on MacBook which didn’t work either.
Can’t attach file as they belong to clients and also it happens on all files so not applicable anyway. 
Everything else you asked is a no or not applicable.
 
Just to be clear that another days loss of productivity is not acceptable at our busiest time of year and will result in the loss of our custom.

 

Inspiring
December 10, 2020

*Jchacin @Gavin Rolph 

Hi there, My name is Sympa and I'm an Engineer with the GPU team. I am so sorry that you're experiencing this problem. Truly I understand the impact it can have on workflow and I want to help. What you're describing sounds possibly related to the GPU team. Send me an email at sympa@adobe.com with answers to the below?

  • Are your applications installed in the default operating system directory or a custom directory? If custom, please specify the path being used?
  • Do you have more than one graphics card? Are they the same make and model? Otherwise, crashes and other problems can occur in Photoshop.
  • Do you have updated drivers for peripherals (Wintab, Wacom), and GPU (NVidia, AMD):
  • Are you using more than one monitor? Does it repro if only laptop display is used?
  • Attach to the bug report this file: Finder > Top Menu > Apple > About This Mac > System Report... > File > Save > FileName.spx
  • Is the GPU being run in a virtualized environment?:
  • Have you turned off GPU in preferences → performance?:
  • Does turning on this setting fix your issue? legacy compositing in preferences → performance:
  • Did this behave correctly in a previous version of photoshop (which?):
  • Is the issue reproducible on both Mac & Windows?:
  • Reproducibility (sometimes? 100%?):
  • Include file that reproduces this issue:
  • Attach to bug report a screen recording of you following the steps needed to arrive at reproducing this issue:
  • Attach to bug report a screen recording of expected behavior:
  • Attach to bug report the log from help → system info: