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Inspiring
February 14, 2014

P: Program error when saving, lag when zooming, changes not reflecting in document window (macOS)

  • February 14, 2014
  • 447 replies
  • 9116 views

Since the 22.1 update, MAJOR bugs:

- ‘could not save because of a program error’ when saving, work around: hiding a few layers or folders.

- major lag when zooming in

- actions and changes delay in showing, to the point where they never show up - once I close the document and quit Photoshop and go back in the changes are  visible.

 

what’s going on??

 

Working on MacBook Pro 2017 (8g memory) running Big Sur 

447 replies

Inspiring
December 10, 2020

don't update this, please. It was already working good now we all must downgrade and spent 5 hours to learn this =( 

rogerh3538876
Participating Frequently
December 10, 2020

Please let me be clear. This bug is making PS unusable for many people. The fact you've known about it for many months, and not addressed it is extremely disappointing. 

Inspiring
December 10, 2020

Hi Jeff - saving did not work when I opened up the larger psd file I had been working on but did work when I opened a jpg file and saved down as a psd. BTW, I am on a Windows 10 OS. Will not attach folder since this did not fix the problem. Thanks.

rogerh3538876
Participating Frequently
December 10, 2020

Followed the directions to the letter. Still getting the error. Where do I send the folder?

Legend
December 10, 2020

For those having this problem, if you restore your preferences using this manual method does it work correctly:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

Assisted support says this has helped the customers they've helped. We'd like to get a copy of your settings folder if this does correct the problem.

rogerh3538876
Participating Frequently
December 9, 2020

It seems as more updates are pushed out, the worse the performance of the program gets. I hope the developers do a better job in the future. It's frustrating to lose an entire day of work because of this.

Known Participant
December 9, 2020

Yea same. can't merge certain layers.

rogerh3538876
Participating Frequently
December 9, 2020

Having the same problem on Windows myself. Was working ok yesterday. No changes to the PC over 40 GB free on the drive. Now, after I add a new layer the file won't save. Have unstalled and reinstalled PS, rebooted, deleted preferences.

Participant
December 9, 2020

Hi guys!

Do you have any solution for Windows too?