P: Program error when saving, lag when zooming, changes not reflecting in document window (macOS)

@craig_washburn 

If you're able to repro I would like to have a copy of your preferences, problematic, and the one that works for you. Please send to sympa@adobe.com if you can repro and then resetting them fixes the problem.

I was able to possibly fix a crashing problem by resettings prefs. I haven't had a chance to put things back the way I had them (in case that was the culprit somewhere) but I'm happy to send the malfunctioning preferences in.

Some files would crash on opening and others would let me work for a time but crash when I created a curves layer.

i have the same error. don't know why. started a couple of days back when updated to 22.1

*Sympa what are the parameters for Windows 10? 

I can say the following:

• Are your applications installed in the default operating system directory or a custom directory? If custom, please specify the path being used?
  DEFAULT
• Do you have more than one graphics card? Are they the same make and model? Otherwise, crashes and other problems can occur in Photoshop.
• ONE CARD ONLY
• Do you have updated drivers for peripherals (Wintab, Wacom), and GPU (NVidia, AMD):
• SUFACE PRO LAPTOP - DRIVERS UP TO DATE
• Are you using more than one monitor? Does it repro if only laptop display is used?
• YES
• Attach to the bug report this file: Finder > Top Menu > Apple > About This Mac > System Report... > File > Save > FileName.spx
• PATH IN WINDOWS?
• Is the GPU being run in a virtualized environment?:
• NO
• Have you turned off GPU in preferences → performance?:
• YES, DID NOT HELP
• Does turning on this setting fix your issue? legacy compositing in preferences → performance:
• Did this behave correctly in a previous version of photoshop (which?):
• Is the issue reproducible on both Mac & Windows?:
• WINDOWS ONLY
• Reproducibility (sometimes? 100%?):
• 100%
• Include file that reproduces this issue:

Seriously. We shouldn't have to do this. We pay for this product. Any updates with bugs this massive shouldn't have been released in the first place. Fix this and do better in the future.

OK, did that and the problem didn't go away. So we need another solution.

Can you make older versions of PS available? Or a previous stable version? I have trouble understanding what has happened and why this obviously untested and unstable version of the program was released. 

Hi same thing happened to me...try select all.  then IMAGE/CROP.  I was able to save after this... 

Hi Roger, no problem, I can completely understand the frustration. On the laptop, if you go to Preferences > Performance... and uncheck "Use Graphics Processor" and restart Photoshop does the problem go away?

Windows 10 - and it *seems* like the problem started after a Windows update. But I'm not certain. I have PS on a desktop and a laptop (both Windows 10) and the desktop is not having the same problem.

Also, apologies for the curtness of the post. I had lost the entire afternoon and was fairly frustrated. 

Sorry, there seems to be a lot of cross-posting with people running different versions and different issues.

Photoshop 22.0.0 through 22.0.1:

Customers with old graphics cards that are no longer supported starting with 22.0.0 and later can produce program errors: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles 

Following the instructions in the document above should solve this issue.

Specifically, disabling "Use Graphics Processor" and restarting Photoshop fixes for most customers. Please let me know if you're in this category where disabling the GPU solves this issue for you.

Other customers had bad preferences, possibly related to GPU settings they had set in the prior version of Photoshop. Restoring your prefs by manually removing the Photoshop Setting folder to reset prefs solves this issue for some customers. (Again, instructions in the link above)

Photoshop 22.1:

It sounds like some customers are not in the group above and were not having any issues running 22.0.0 - 22.0.1.

Who on this thread was not getting a program error with Photoshop 22.0.x but is now getting with a program error since the 22.1 update that went out Monday night? 

If you're in this group, does following the troubleshooting here https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles  (restoring prefs and/or disabling the GPU) solve the issue for the people in this group? It sounds like some of you tried restoring prefs in comments above. If that doesn't work, if you disable Use Graphics Processor and restart Photoshop, does that make things work without program error.

@7240206 - What OS/version on you on? Did 22.0.x work and it started with 22.1?