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FeedbackCommunityMember
Inspiring
February 14, 2014
Open for Voting

P: Program error when saving, lag when zooming, changes not reflecting in document window (macOS)

Since the 22.1 update, MAJOR bugs:

- ‘could not save because of a program error’ when saving, work around: hiding a few layers or folders.

- major lag when zooming in

- actions and changes delay in showing, to the point where they never show up - once I close the document and quit Photoshop and go back in the changes are  visible.

 

what’s going on??

 

Working on MacBook Pro 2017 (8g memory) running Big Sur 

    447 replies

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    J453
    Legend
    November 12, 2020

    What OS are you on? Are you saving to the local drive or an external drive, network drive or server?

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    FeedbackCommunityMemberAuthor
    Inspiring
    November 12, 2020

    When trying to save a psd file, I get a message 'cannot save due to program error'. However in the folder that it should be saving to, it leaves a file with a massive string of numbers that has the changes in it, and that I can open! It creates a new copy of the 'numbers' file each time I try to save.

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    J453
    Legend
    November 5, 2020
    Just to be clear, are you looking here in preferences?
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    FeedbackCommunityMemberAuthor
    Inspiring
    November 5, 2020

    I do not have the option of unchecking the Enable Generator box.  No such box exists.  Now what?  I can no longer save documents in JPEG format without encounter the program error!

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    david.crow
    Participating Frequently
    February 20, 2020
    Have you tried duplicating all the layers to a new document and trying to save? Is the issue specific to a certain file?
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    FeedbackCommunityMemberAuthor
    Inspiring
    February 19, 2020
    Hi. I'm working on a file but I can't save it, and each time I try it alternates between being because the scratch discs are full(even though I have over 1500 gigs free) and being a program error that I don't know the source of. It's not a particularly big or complex file, but I still don't want to lose my work. Anyone have any idea how to solve it?
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    FeedbackCommunityMemberAuthor
    Inspiring
    December 28, 2019
    Herry C Sucahya is right! This fix/adjustment works!

    In Photoshop, on the main navigation, select "Image". Then scroll down to "Mode" and change it from 8 bits/channel to 16 bits/channel. This will making the viewing of the image smoother and allow you to save your photoshop files again.

    Whew!
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    FeedbackCommunityMemberAuthor
    Inspiring
    September 15, 2019
    Thank you so much Christopher and Philippe!  It's 4 years later, but you just saved me a ton of work with this fix.  I unchecked every layer, saved, and it worked. 
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    FeedbackCommunityMemberAuthor
    Inspiring
    September 15, 2019
    Thank you Chris and Philippe! It's 4 years later and this post just saved me! 
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    FeedbackCommunityMemberAuthor
    Inspiring
    July 16, 2019
    Alternately, duplicating every layer to a separate document and re assembling it after restarting your computer? Or creating a smart object and trying to save then?
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