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FeedbackCommunityMember
Inspiring
February 14, 2014

P: Program error when saving, lag when zooming, changes not reflecting in document window (macOS)

  • February 14, 2014
  • 447 replies
  • 9114 views

Since the 22.1 update, MAJOR bugs:

- ‘could not save because of a program error’ when saving, work around: hiding a few layers or folders.

- major lag when zooming in

- actions and changes delay in showing, to the point where they never show up - once I close the document and quit Photoshop and go back in the changes are  visible.

 

what’s going on??

 

Working on MacBook Pro 2017 (8g memory) running Big Sur 

    447 replies

    Show previous replies
    J
    J453
    Legend
    November 12, 2020

    What OS are you on? Are you saving to the local drive or an external drive, network drive or server?

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 12, 2020

    When trying to save a psd file, I get a message 'cannot save due to program error'. However in the folder that it should be saving to, it leaves a file with a massive string of numbers that has the changes in it, and that I can open! It creates a new copy of the 'numbers' file each time I try to save.

    J
    J453
    Legend
    November 5, 2020
    Just to be clear, are you looking here in preferences?
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 5, 2020

    I do not have the option of unchecking the Enable Generator box.  No such box exists.  Now what?  I can no longer save documents in JPEG format without encounter the program error!

    D
    david.crow
    Participating Frequently
    February 20, 2020
    Have you tried duplicating all the layers to a new document and trying to save? Is the issue specific to a certain file?
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 19, 2020
    Hi. I'm working on a file but I can't save it, and each time I try it alternates between being because the scratch discs are full(even though I have over 1500 gigs free) and being a program error that I don't know the source of. It's not a particularly big or complex file, but I still don't want to lose my work. Anyone have any idea how to solve it?
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    December 28, 2019
    Herry C Sucahya is right! This fix/adjustment works!

    In Photoshop, on the main navigation, select "Image". Then scroll down to "Mode" and change it from 8 bits/channel to 16 bits/channel. This will making the viewing of the image smoother and allow you to save your photoshop files again.

    Whew!
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    September 15, 2019
    Thank you so much Christopher and Philippe!  It's 4 years later, but you just saved me a ton of work with this fix.  I unchecked every layer, saved, and it worked. 
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    September 15, 2019
    Thank you Chris and Philippe! It's 4 years later and this post just saved me! 
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    July 16, 2019
    Alternately, duplicating every layer to a separate document and re assembling it after restarting your computer? Or creating a smart object and trying to save then?
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