Known Participant

P: Program error when trying to use clone stamp tool

Forum|Forum|3 years ago
June 21, 2022
40 replies
13096 views

Problem started 2 days ago. Only when attempting to use the Clone Stamp tool. Other tools seem OK. I re-installed Photoshop and reset the tool. No benefit. No changes to hardware or software on PC. Error text "Could not complete your request because of a program error". Also cannot dismiss error message. Have to press Ctrl+Alt+Del to access Task Manager to close Photoshop.

Andrew

Windows

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FADAMIA

Inspiring

Il processore grafico del portatile dove c'è questo problema risulta non
attivo. La funzione clone seguita a dare l'errore segnalato

Fadamia

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Leslie Tucker NYC

Participant

I *just* got off the phone with Adobe Tech Support and the clone tool PS crashing problem was fixed by disabling the graphics processor.

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Leslie Tucker NYC

Participant

I downloaded the latest update from 11:30 AM this morning, July 19. 2022, but Photoshopt still crashes when using the clone tool. Adobe, please let us know when this bug will be fixed. Thank you.

Z

ZeRafael

Participant

Same issue here, followed steps but no positive results.

mglush

Community Expert

Hi!

Can you roll back to the previous version until they can fix this known-issue?

Michelle

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Leslie Tucker NYC

Participant

Everytime I use the clone tool, Photoshop crashes. This just started happening.

I'm using:

- iMac, 27 inch, 2020

- Big Sur, 11.5.2

- Photoshop 23.41

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Linns2

Inspiring

I am also having trouble with the clone tool as well as the brush tool which doesn't respond to the shortcut. It keeps jumping back to the clone tool and requires a few steps back and forth to get it to stick.

gregseth

Known Participant

Since I updated to 23.4.1 I can't use the clone stamp tool. When I alt-click to pickup material the program crashes (exits instantly), even on a brand new document with just a background.

I tried all the classic solutions, reboot, delete prefernces, and so on, to no avail.

I'm running on an iMac on Catalina with GPU acceleration disabled.

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Leslie Tucker NYC

Participant

My clone stamp tool crashes Photoshop. This just started happening.

Big Sur - iMac 2020 - Photoshop 23.4.1.

Please fix this Adobe.

I see many users in many Adobe forums having this same issue.

Thank you.

A

ADELVAR YUNIO251885222tha

Participant

Buenos dias, en Photoshop me sale un cuadro de error al seleccinar zona a clonar con Alt: "No se ha podido cumplir porque ha habido un error de programa"

{Title edited by Moderator}

Ranjisha Sengupta

Legend

Hi there,

Thanks for reaching out. We're sorry to hear about your program error while using the Clone Stamp tool in Photoshop.

Could you please share the version of Photoshop (Help > About Photoshop) and the version of Windows on your computer?

Are you seeing this issue after any recent update? Is it happening with only the Clone Stamp tool or other tools?

Please go to Edit > Preferences > Performance section and uncheck the option "Use Graphics Processor." Restart your Adobe Photoshop and see whether it helps. If the issue persists, check out the other solutions.
Can you let us know the file type that you're experiencing this with? Do you see similar behavior with a new default Photoshop file?

Try to reset the tools followed by Photoshop preferences.
Steps to reset the Tools and Preferences: To reset all the tools at once, right-click on the icon of whatever tool is currently selected in the Tool Options, select "Reset All Tools," and then click "OK." Using the Reset, All Tools option will reset all the tool selections in the Tools bar to their defaults.
You may try to reset Photoshop preferences back to defaults and check if that helps.

Here's the article for the steps: https://adobe.ly/3ceal5t

Also, back up the existing Photoshop preferences if you have any custom brushes, actions, and workspace: https://adobe.ly/2vNz6FG

Let us know how it goes.

Regards,

Ranjisha