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Andrewspix
Known Participant
Jun 21, 2022 10:20 PM UTC
Released

P: Program error when trying to use clone stamp tool

Problem started 2 days ago. Only when attempting to use the Clone Stamp tool. Other tools seem OK. I re-installed Photoshop and reset the tool. No benefit. No changes to hardware or software on PC. Error text "Could not complete your request because of a program error". Also cannot dismiss error message. Have to press Ctrl+Alt+Del to access Task Manager to close Photoshop.

Andrew

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    FADAMIA
    Inspiring
    Jul 19, 2022 6:46 PM UTC
    Il processore grafico del portatile dove c'è questo problema risulta non
    attivo. La funzione clone seguita a dare l'errore segnalato
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    Fadamia
    Leslie Tucker NYC
    Participant
    Jul 19, 2022 5:23 PM UTC

    I *just* got off the phone with Adobe Tech Support and the clone tool PS crashing problem was fixed by disabling the graphics processor.

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    Leslie Tucker NYC
    Participant
    Jul 19, 2022 4:57 PM UTC

    I downloaded the latest update from 11:30 AM this morning, July 19. 2022, but Photoshopt still crashes when using the clone tool. Adobe, please let us know when this bug will be fixed. Thank you.

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    ZeRafael
    Participant
    Jul 19, 2022 4:01 PM UTC

    Same issue here, followed steps but no positive results.

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    mglush
    Community Expert
    mglushCommunity Expert
    Community Expert
    Jul 12, 2022 4:31 AM UTC

    Hi!

    Can you roll back to the previous version until they can fix this known-issue?

    Michelle

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      Leslie Tucker NYC
      Participant
      Jul 11, 2022 4:42 PM UTC

      Everytime I use the clone tool, Photoshop crashes. This just started happening.

      I'm using:

      - iMac, 27 inch, 2020

      - Big Sur, 11.5.2

      - Photoshop 23.41

       

       

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      Linns2
      Inspiring
      Jul 11, 2022 1:49 AM UTC

      I am also having trouble with the clone tool as well as the brush tool which doesn't respond to the shortcut. It keeps jumping back to the clone tool and requires a few steps back and forth to get it to stick.

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      gregseth
      gregseth
      Known Participant
      Jul 10, 2022 3:24 PM UTC

      Since I updated to 23.4.1 I can't use the clone stamp tool. When I alt-click to pickup material the program crashes (exits instantly), even on a brand new document with just a background.

      I tried all the classic solutions, reboot, delete prefernces, and so on, to no avail. 

       

      I'm running on an iMac on Catalina with GPU acceleration disabled.

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        Leslie Tucker NYC
        Participant
        Jul 11, 2022 4:56 PM UTC

        My clone stamp tool crashes Photoshop. This just started happening.

        Big Sur - iMac 2020 - Photoshop 23.4.1.

        Please fix this Adobe.

        I see many users in many Adobe forums having this same issue.

        Thank you.

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        ADELVAR YUNIO251885222tha
        Participant
        Jul 10, 2022 3:21 PM UTC

        Buenos dias, en Photoshop me sale un cuadro de error al seleccinar zona a clonar con Alt: "No se ha podido cumplir porque ha habido un error de programa"

         

         

         

         

        {Title edited by Moderator}

         

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        Ranjisha Sengupta
        Ranjisha Sengupta
        Legend
        Jul 15, 2022 4:43 PM UTC

        Hi there,

         

        Thanks for reaching out. We're sorry to hear about your program error while using the Clone Stamp tool in Photoshop.

        Could you please share the version of Photoshop (Help > About Photoshop) and the version of Windows on your computer?

        Are you seeing this issue after any recent update? Is it happening with only the Clone Stamp tool or other tools? 

         

        Please go to Edit > Preferences > Performance section and uncheck the option "Use Graphics Processor." Restart your Adobe Photoshop and see whether it helps. If the issue persists, check out the other solutions.
        Can you let us know the file type that you're experiencing this with? Do you see similar behavior with a new default Photoshop file?

        Try to reset the tools followed by Photoshop preferences. 
        Steps to reset the Tools and Preferences: To reset all the tools at once, right-click on the icon of whatever tool is currently selected in the Tool Options, select "Reset All Tools," and then click "OK." Using the Reset, All Tools option will reset all the tool selections in the Tools bar to their defaults.
        You may try to reset Photoshop preferences back to defaults and check if that helps.

        Here's the article for the steps: https://adobe.ly/3ceal5t 

        Also, back up the existing Photoshop preferences if you have any custom brushes, actions, and workspace: https://adobe.ly/2vNz6FG 

         

        Let us know how it goes. 

         

        Regards,

        Ranjisha

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        CShubert
        Community Manager
        CShubertCommunity Manager
        Community Manager
        Jul 7, 2022 1:54 PM UTC

        Hi everyone. Thank you for the info. This has been passed on to the team to investigate.

         

        Thank you,

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