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Participating Frequently
Sep 17, 2024 9:42 AM UTC
Released

P: PS 25.12 on MacOS 15 Menu Buttons freeze after using Camera Raw/Liquify (Intel Macs)

MacOS Sequoia 15

Photoshop 2024 and Photoshop (Beta)

Top menu not working after opening camera raw filter from Photoshop, making an edit and going back to Photoshop. 

Steps to reproduce
Open an image in Photoshop, make edits as usual

Select Filter > Camera Raw Filter

Make an edit, like adding a Vignette
Click OK to go back to image
Click on any item in the top menu - nothing is clickable

Must force quit application and reopen for menu items to be clickable again

 

237 replies

Sameer K
Community Manager
Community Manager
Nov 26, 2024 1:59 PM UTC

Hi All! While the team is investigating this, please use this quick workaround when you see this issue. 

  • Simply press CMD + TAB to focus away from Photoshop and into any other application, then return to Photoshop. 

 

Let us know if this helps. Thanks!
Sameer K

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Miden5357
Participating Frequently
Nov 23, 2024 5:08 PM UTC

Bonjour,

Je suis sur MacOS Séquoïa (MacBook Pro 2019 avec processeur Intel i9, 32Go de Ram et GPU 8Go).

Depuis que j'ai mis à jour mon Mac avec Sequoia 15, après un temps d'utilisation, notamment après avoir utilisé Camera raw, le menu principal de Photoshop devient inactif (tout clic sur un menu est inopérant) Je dois quitter photoshop et le relancer ...

Une solution ?

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John Waller
Community Expert
Community Expert
Nov 23, 2024 6:45 PM UTC
Known Participant
Nov 23, 2024 11:44 AM UTC

As many users of PS on mac, I struggle for months with this issue. I would have expected from Adobe a much quicker fix. This is absolutely not professional. I am paying everymonth my fees and would expect a better customer service. I guess I am not the only one thinking that way. Advices from the community are not always helpful nor appropriate and, anyway,  they cannot replace a technical support from Adobe's engineers. Extremely disappointing .

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Participant
Nov 22, 2024 7:12 PM UTC

Hello!

I ran into a problem. When I turn on Photoshop, the top panel stops working after a couple of minutes (FILE/edit/IMAGE/layer groups, etc. To get rid of the problem, you have to restart the program. But the error occurs again after a couple of minutes.

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Jeff Arola
Community Expert
Community Expert
Nov 22, 2024 8:03 PM UTC

What version of macOS are you using?

 

Is your Mac apple Silicon or Intel?

 

Are you opening files into Photoshop using Camera Raw before the Menu bar stops working?

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Participant
Nov 22, 2024 8:22 PM UTC

hello)I'm using Adobe Photoshop version: 26.0.0.

mac Intel

,Initially, I open all files in RAW. but even when I open a file without it, the error occurs again.

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Participating Frequently
Nov 21, 2024 2:40 PM UTC

Hey all,

 

I was on with the Adobe Team a couple of weeks ago going through about everything they could think of on ACR on my MacBook Pro, disabeling the top menu bars. We did discover a quick work around. After making your edits in ACR on a Mac, do a command-tab to another open application and the right back to Photoshop and all the menus work again. I hope this helps until they figure out what the problem is and fix it.

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Participant
Nov 21, 2024 11:29 AM UTC

Had the same issue with menubar disabling after ACR. 

Just updated to PS 26.1 - and the problem still here, menubar doesn’t work after ACR.

Thats pity, that the issue wasn't solve in 2 months.

 

The only solution that worked for me is using 25.11 version.

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Sameer K
Community Manager
Community Manager
Nov 8, 2024 6:15 PM UTC

@BlackRanch08 @laura_9106 I've sent you a DM. 

 

Best,

Sameer K

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Participating Frequently
Nov 7, 2024 9:44 PM UTC

I have tried the Beta versions 26.1 and 26.2. I've tried Photoshop 25.12 and thern tried 25.11. 25.11 is the only one that does not give me the poblem of disabling the menus.

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Participant
Nov 7, 2024 9:16 PM UTC

Hi, I've installed the beta version. The same issue is occuring. Top menu freezes when I use camera raw filter and liquify. I created the doc you requested with system info, but I do not see an option here or in direct messages to upload or attach. 

 

Laura

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Participating Frequently
Nov 7, 2024 8:49 PM UTC
Participant
Nov 7, 2024 10:29 PM UTC
That you for this!

I’l give it try tonight...

MK
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