P: PS v26.1 "Import video to layers" not usable any more with ProRes (4444, 422)

Importing a video file (Proress 4444 with alpha) in Photoshop 27.3.1 is broken and results in black content.
Also the application freezes on import, resumes after 1 min, but anytime I try to “scrub” the video timeline it freezes again, and it still doesn’t give me any content i.e. black content. This function has worked as long as video-support was available, unfortunately with the latest update it broke.
Note: H264 files seem to be working. 

System:
Windows 11 25H2 (Fully updated)
64GB Ram
Nvidia RTX 3060TI

I have tried this on 2 different versions. The most latest 26.11 and after seeing another post I went on over to 25.7. Neither worked.

I'm on windows 11

.MOV videos I take with my IPhone open fine in PS. The videos I take with my Nikon Z8 will not open. The message is "could not open DSCXXX.MOV because the video file could not be opened. 

I tried turning off Use Graphics Processor and restarted PS but that didn't help.

Any help will be appreciated.

Unlike in the past when I have a non compatiable video file, these files are compatible (i had made gifs from them only an hour ago) it acts as though it will open the frames, giving no error message or anything like that but after clicking through nothing appears at all? I can't figure out what's happening.

hey there, I have bee scouting the internet and have not found a solution for this. I just updated to latest PS build 26.6 and it stopped opening .mov files. So much to the point it drags and drags and I have to close PS. I installed a prior version 22.2 and it works fine, like it did before. So something clearly got broken somewhere. Has there been any updates to this issue? Seems to be a bug for sure. im still looking but this is the first most recent place ive found to post.

I have the solution!

So if you have a Mac you can go to:

macOS Keychain Access.

Under login

Put the keys in alphabetical order.

Delete all the adobe keys.

Log out of Creative cloud.

Restart your CPU then the issue should be fixed!

I have Verona, Updated Photoshop 26.1, imac M1 chip if that helps!

Hello,

I recently purchased a MacBook Pro with the M4 chip and installed the latest version of Photoshop (2025).

When I try to use the “Import Video Frames to Layers” feature, I get the following error messages:

- “Could not complete the command because the file format module cannot parse the file.”
- “This computer does not support the AVX/AVX2 instruction set.”

Even after converting my video to MP4 (H.264), the issue persists. I’ve also tried launching Photoshop with Rosetta, granting full disk access, resetting preferences, and reinstalling the application — none of these resolved the problem.

It seems like this issue may be specific to Apple Silicon Macs or Photoshop 2025.
Could you please confirm:
- Is this a known compatibility issue?
- Has Adobe deprecated this feature?
- Is there a workaround or fix available?

Thank you for your help!

I'm trying to open a .mov file in Photoshop, and am getting  a typical useless Adobe "Could not open "filename.mov" because the video file could not be opened." message.

(4K .mov files from a Nikon Z8, updated Photoshop 2025, Windows, h.265 codecs installed)

Any ideas on how to resolve this?

Its been more then a month, is this gonna be fixed?? ever?

Restart Photoshop and try again. It happened to me, Photoshop 26.2, after restarting app it worked fine.