P: PS v26.1 "Import video to layers" not usable any more with ProRes (4444, 422)

hey there, I have bee scouting the internet and have not found a solution for this. I just updated to latest PS build 26.6 and it stopped opening .mov files. So much to the point it drags and drags and I have to close PS. I installed a prior version 22.2 and it works fine, like it did before. So something clearly got broken somewhere. Has there been any updates to this issue? Seems to be a bug for sure. im still looking but this is the first most recent place ive found to post.

I have the solution!

So if you have a Mac you can go to:

macOS Keychain Access.

Under login

Put the keys in alphabetical order.

Delete all the adobe keys.

Log out of Creative cloud.

Restart your CPU then the issue should be fixed!

I have Verona, Updated Photoshop 26.1, imac M1 chip if that helps!

Hello,

I recently purchased a MacBook Pro with the M4 chip and installed the latest version of Photoshop (2025).

When I try to use the “Import Video Frames to Layers” feature, I get the following error messages:

- “Could not complete the command because the file format module cannot parse the file.”
- “This computer does not support the AVX/AVX2 instruction set.”

Even after converting my video to MP4 (H.264), the issue persists. I’ve also tried launching Photoshop with Rosetta, granting full disk access, resetting preferences, and reinstalling the application — none of these resolved the problem.

It seems like this issue may be specific to Apple Silicon Macs or Photoshop 2025.
Could you please confirm:
- Is this a known compatibility issue?
- Has Adobe deprecated this feature?
- Is there a workaround or fix available?

Thank you for your help!

I'm trying to open a .mov file in Photoshop, and am getting  a typical useless Adobe "Could not open "filename.mov" because the video file could not be opened." message.

(4K .mov files from a Nikon Z8, updated Photoshop 2025, Windows, h.265 codecs installed)

Any ideas on how to resolve this?

Its been more then a month, is this gonna be fixed?? ever?

Restart Photoshop and try again. It happened to me, Photoshop 26.2, after restarting app it worked fine.

Meanwhile I could fix the issue using the .mov files with the codec "GoPro CineForm RGB". 
I would like to know if this is a bug that will be fixed or if support for .mov files has been discontinued !

Photoshop 26.2.0 won't import MP4 files on my Mac, despite the person sitting opposite me being able to do this. I've created an H264 .mov and .mp4 but neither will import.

I just noticed that my Photoshop 26.2 can't open MOV ProRes 444 files properly, on Windows 11.
It just shows a blank canvas. Empty frames. 🤔 🤔
I don't know if this effects other formats, or if it was a problem before this version.

Also, on a side note, the option for 25% and 50% resolution for Photoshop's Timeline does nothing. It doesn't change the resoultion during playback, as it should. It's been like that for a few versions now, would be nice to see this fixed.🤷

No news about this yet? i saw the sugestion about Beta but nope still the same problems. Fix this please.