Participating Frequently

P: PS v26.1 "Import video to layers" not usable any more with ProRes (4444, 422)

Forum|Forum|1 year ago
November 26, 2024
41 replies
2961 views

The "import video to layers" features is unusable after the latest update.

Since I use this feature all the time this is critical for me!

- i am using a .mov file that has worked before (prores 4444, 10mb, 3seconds)

- clicking ok makes the dialog hang 30 seconds with spinning beach ball

- "Making layers" process takes 7 minutes! It took 7 seconds before!

- the opened layers are all empty

Macbook Pro M3 Pro, macOS 15.1.1

Photoshop 26.1.0 20241113.r.121

macOS

Pinned Reply By Srishti Bali

Hi @hsdaiii

Thank you for reporting this issue. We can confirm that this is a known bug, and our engineering team is actively tracking it. We understand this has been an ongoing issue and appreciate your patience.

Workaround in the meantime:

Please try converting your ProRes .mov files to H.264 or H.265 (.mp4) before importing them into Photoshop. You can use:

Adobe Media Encoder — Add the .mov file, set the output format to H.264 at maximum quality, and encode the file.
Adobe Premiere Pro — Export the file as an H.264 MP4.

Also, make sure to close all Adobe applications and background processes before retrying.

Let us know if this helps!

Show previous replies

santiagob63652836

Participant

Tras actualizar a la ultima version de Photoshop (26.2) el mismo no puede abrir ningún archivo de video con transparencia. En las versiones anteriores permitía abrir sin problema archivos .mov con el codec Apple ProRes 4444. Actualmente es incapaz de abrir estos archivos. Necesito saber si se trata de un bug que van a solucionar o si dejaron de dar soporte a este tipo de archivo. Gracias.

santiagob63652836

Participant

After updating to the latest version of Photoshop (26.2), it is no longer able to open any video files with transparency. In previous versions, it could open .mov files with the Apple ProRes 4444 codec without any issues. Currently, it cannot open these files. I need to know if this is a bug that will be fixed or if support for this type of file has been discontinued. Thank you.

jane-e

Community Expert

@santiagob63652836 , I've merged your duplicate posts into one thread.

Jane

|

|Loverly|

Participant

Hello,
I recently updated Photoshop to 26.1.0.
And when importing .Mov files, these are not showing up and they are transparant in the document.
And photoshop 2024 WAS able to load these files and actually i was able to open them before the last update too. And some of those files have lets say a beating heart like a psd file with nothing around them you just place them were needed and are even changable with styles. a mp4 can not do that.
I know its not the right program to do it with, but for those 2 a 3 times a month i need it its fine and does the job.

Sameer K

Community Manager

Hey, @SergioNetg. Thanks for your comment. Have you tested the latest version of Photoshop (beta)? If yes, please share a sample video & the system information from Photoshop & Photoshop (beta) Help > System info > Copy and paste into a text document > Upload and attach here, or send it to me via direct message.

Thanks!

Sameer K

S

SergioNetg

Participant

I got the same issue on latest photoshop, Windows 11

Ynakamura

Participating Frequently

The same result is obtained with beta(26.3).

1. It takes a long time to load, or it freezes.
2. An empty video layer is created.

At present, the only version that works reliably is 2024 (25.12.0).

Sameer K

Community Manager

Hi All! Please test if the issue exists with the latest build of Photoshop Beta. Get Photoshop (beta) from the Apps section > Beta Apps in the Creative Cloud desktop app.

Thanks!
Sameer K

M

marcus_6464

Participant

I have the same problem, and it started happening this week. Photoshop 26.1.0, Macbook Pro M1 Max.

Particularly annoying because I use Photoshop to create highly optimised gifs (utilising the video timeline to composite video layers with masks and rasterized layers). I no longer have the ability to do this.

T

T Milner

Known Participant

Same here. It's the best workflow I've found for meeting ridiculous GIF file size restrictions. Fortunately, Photoshop 2024 still works. -- *Tom Milner

N

nicolas-f

Participant

Since I think Photoshop CS5 (2010 I believe?), I have made animated GIFs the same way:

Animate in After Effects
Export as lossless MOV
Import in Photoshop in the animation timeline
Save for Web and finetune GIF settings

It was still working a couple of weeks ago. However, it seems that Photoshop now freezes (and has to be force-quit) when importing a lossless MOV. Can this be fixed? Thanks!

T

T Milner

Known Participant

I have a 2019 iMac, running OS Sonoma. Latest Photoshop 2025 cannot import video frames to layers. It churns for several minutes, then imports empty layers. The same video file works fine in PSD 2024. I uninstalled and reinstalled, no change.

Thanks.

Ynakamura

Participating Frequently

Windows 10/11
Photoshop 26.1

If you drag and drop mov (Prores 422 proxy), it will take a long time to load. Furthermore, mov will not be loaded correctly and an empty video layer will be created, and if you continue to do so, Photoshop will crash.
The results are the same even when importing from the File menu.

I was able to use Photoshop 26.0 without any problems, so I've gone back to that version and am working on it. I hope the problem will be resolved soon.

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Workaround in the meantime:

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