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jr-komoot
Participating Frequently
November 26, 2024

P: PS v26.1 "Import video to layers" not usable any more with ProRes (4444, 422)

  • November 26, 2024
  • 41 replies
  • 2962 views

The "import video to layers" features is unusable after the latest update.

Since I use this feature all the time this is critical for me!

 

- i am using a .mov file that has worked before (prores 4444, 10mb, 3seconds)

- clicking ok makes the dialog hang 30 seconds with spinning beach ball

- "Making layers" process takes 7 minutes! It took 7 seconds before!

- the opened layers are all empty

 

Macbook Pro M3 Pro, macOS 15.1.1

Photoshop 26.1.0 20241113.r.121

    Pinned Reply By Srishti Bali

    Hi ​@hsdaiii 

     

    Thank you for reporting this issue. We can confirm that this is a known bug, and our engineering team is actively tracking it. We understand this has been an ongoing issue and appreciate your patience.

    Workaround in the meantime:

    Please try converting your ProRes .mov files to H.264 or H.265 (.mp4) before importing them into Photoshop. You can use:

    • Adobe Media Encoder — Add the .mov file, set the output format to H.264 at maximum quality, and encode the file.
    • Adobe Premiere Pro — Export the file as an H.264 MP4.

    Also, make sure to close all Adobe applications and background processes before retrying.

     

    Let us know if this helps!

    41 replies

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    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    November 26, 2024

    Hey, @jr-komoot. Welcome to the Photoshop Community. I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here. 

     

    Does this happen with all video files on your machine? Or does this happen with a specific video? 

     

    Try using Photoshop (beta) from the beta apps section in the Creative Cloud desktop app and check how it goes. 

     

    Thanks! 

    Sameer K

    (Use '@mention' to tag me when you reply)

    J
    jr-komootAuthor
    Participating Frequently
    November 27, 2024

    hi @Sameer K, thanks for your reply. i've atttached my system info.

    i have tested multiple video files, but all prores 4444 encoded. i've also tried a video that is known to have worked in PS 26.0.

    I have reinstalled 26.0 and there everything works fine.

    The beta works also.

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