Inspiring

P: PS v27.4 Remove Tool (GenAI: On) is not working and producing artifacts

Forum|Forum|2 months ago
February 20, 2026
53 replies
2290 views

The AI repair brush is not working in version 27.4. An error message appears when I set it to AI ON. When AI is set to AI AUTO, a pattern appears where the brush is supposed to repair.

Please fix this bug.

helpful_introvert0179

Participant

My remove tool generates what I am trying to remove! I select the object, in this case it’s circles on some dice. I want to remove the circles (turning 5 into 3 dots) and ai just generates the exact dots I'm trying to remove. wtf

Hipop

Participating Frequently

@helpful_introvert0179

Hi

How are you?

I think it’s the way you using it

because this thred talking about realy now working at all

not about genertatin things that we didn’t want

mayby try to expand the selction?

or use the AI to selecet the dots then remove then then ginfere fill

or if you dont want the pc to remeber the dots

save the pgoto as png witout the dots as transperent

then reset photshop and open only the png

then try to genereate fill that area

helpful_introvert0179

Participant

Same issue though. Remove tool is generating things or leaving artifacts, it’s along the same lines. And unfortunately everything I’ve tried is not just purely ‘removing’ the item, as it used to work. Now it’s decided to generate instead of remove. I can’t find another thread that talks about this so I brought it here

Roger28806167hxls

Participant

1 Open a documemt

2 choose object selection tool

Stop here and nothing happends.

When I try to mark an object for exampel with lasso tool or rectangular marquee tool

I got this message

Adobe Photoshop Version: 27.5.0 20260323.r.13 dee573e x64 (final, Release)
Number of Launches: 465
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.26200.8246
System architecture: Intel CPU Family:6, Model:7, Stepping:2, AVX2, AVX-VNNI, HybridCPU(6:4), HyperThreading
Physical processor count: 10
Logical processor count: 16
Processor speed: 3686 MHz
Built-in memory: 32609 MB
Free memory: 20903 MB
Memory available to Photoshop: 25063 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 9.22.0
SAM SDK Version: 15.1.0
ACP.local Status:
- SDK Version: 5.11.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.8.10.1
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: v6.1.1
Adobe Firefly: Please use any generative AI feature to view the latest version.
OpenColorIO version: 2.4.2
C2PA library version: Adobe CAI SDK: adobe_api/1.22.3
NGL Version: 1.42.0.5
Chalkboard: Disabled.
Chalkboard Doc Create: Disabled.
D3D12Warp renderer: Disabled.
Precise Color Management for HDR Display: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 1
Image tile size: 1024K
Image cache levels: 4
Font Preview: Large
HarfBuzz Version: 11.0.0
TextEngine: ATE 7.11.0 (9f0ecee)
======= GPU
Native API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce RTX 3050
GPUVendor: NVIDIA
NVIDIA GeForce RTX 3050 UNKNOWN, NVIDIA
IsNativeGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,042 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (1920, 1080)
Display scale: 1
Main Display
Display Type: SDR
Display Profile: SW240_Cal1_L120_D65_AdobeRGB_G220_K0_20260412
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
C:\Program Files\Adobe\Adobe Photoshop 2026\sniffer.exe -baseTimeMS=403909367 -comment=Photoshop Version: Adobe Photoshop 27.5.0 20260323.r.13 dee573e x64

[1 ms]
Start GetSnifferResult

[390 ms]
Start sniffer 2026-04-20 16:44:31
# Photoshop Version: Adobe Photoshop 27.5.0 20260323.r.13 dee573e x64
C:\Program Files\Adobe\Adobe Photoshop 2026\sniffer.exe -baseTimeMS=403909367 -comment=Photoshop Version: Adobe Photoshop 27.5.0 20260323.r.13 dee573e x64

{44 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3050 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3050
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,042 MB
VRAM: 8,042 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,096 MB
API version: 12.2 (12.2)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2026-03-17 000000.000000-000
Driver age: 1 month
Driver version: 32.0.15.9597
Supports UMA: UNSUPPORTED
D3D-ID: 9479
End platform native
{254 ms}

{254 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3050
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 202 GB / s
Compute score: 4,103.94
Device name string: NVIDIA GeForce RTX 3050
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{352 ms}

Exit code kExitNormal
End sniffer 2026-04-20 16:44:32
[kStatusNormal, kExitNormal]

[390 ms]
Finish RunAllAPIs

[393 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 96040706674402877251
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (CompositingDocumentTabUI): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2026\
Temporary file path: C:\Users\ROGERH~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 464,9G, 161,2G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2026\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2026\Plug-ins\

Installed components:
ACE.dll ACE 2026/02/11-19:07:02 26.G.19edab9 26.G.19edab9
act_tracing.dll Adobe Common Toolkit 1.0.70
AdobeGrowthSDK.dll Adobe Growth SDK 1.4.0.206
AdobeLinguistic.dll Adobe Linguistic Library 69ef127
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2026/02/12-19:07:08 26.G.5c31fc3 26.G.5c31fc3
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 26.G.76b11ac 26.G.76b11ac
AdobeXMP.dll Adobe XMP Core 2025/12/08-20:50:21 25.G.d20e466 25.G.d20e466
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AGM.dll AGM 2026/02/11-19:07:02 26.G.19edab9 26.G.19edab9
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2026/03/12-05:14:21 26.G.bfbed8d 26.G.bfbed8d
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2026 30.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2026/02/11-19:07:02 26.G.19edab9 26.G.19edab9
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BIB.dll BIB 2026/02/11-19:07:02 26.G.19edab9 26.G.19edab9
BIBUtils.dll BIBUtils 2026/02/11-19:07:02 26.G.19edab9 26.G.19edab9
concrt140.dll Microsoft® Visual Studio® 14.42.34438.0
CoolType.dll CoolType 2026/02/11-19:07:02 26.G.19edab9 26.G.19edab9
CRClient.dll Adobe Crash Reporter Client DLL 26.5.0.202506270759_7140322
cudart64_12.dll NVIDIA CUDA 12.4.127 Runtime 6,14,11,12040
DirectML.dll DirectML Redistributable Library 1.15.4+241025-1615.1.dml-1.15.fac7597
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll Adobe DVA 2025 25.2.0
dvaadameve.dll Adobe DVA 2025 25.2.0
dvaappsupport.dll Adobe DVA 2025 25.2.0
dvaaudiodevice.dll Adobe DVA 2025 25.2.0
dvaaudiotoolkit.dll Adobe DVA 2025 25.2.0
dvacore.dll Adobe DVA 2025 25.2.0
dvacrashhandler.dll Adobe DVA 2025 25.2.0
dvaevefactory.dll Adobe DVA 2025 25.2.0
dvamarshal.dll Adobe DVA 2025 25.2.0
dvamediatypes.dll Adobe DVA 2025 25.2.0
dvametadata.dll Adobe DVA 2025 25.2.0
dvametadataapi.dll Adobe DVA 2025 25.2.0
dvametadataUI.dll Adobe DVA 2025 25.2.0
dvanet.dll Adobe DVA 2025 25.2.0
dvaplayer.dll Adobe DVA 2025 25.2.0
dvascripting.dll Adobe DVA 2025 25.2.0
dvastorage.dll Adobe DVA 2025 25.2.0
dvatemporalxmp.dll Adobe DVA 2025 25.2.0
dvatransport.dll Adobe DVA 2025 25.2.0
dvaui.dll Adobe DVA 2025 25.2.0
dvauxphost.dll Adobe DVA 2025 25.2.0
dvauxpui.dll Adobe DVA 2025 25.2.0
dvavulcansupport.dll Adobe DVA 2025 25.2.0
dvaworkspace.dll Adobe DVA 2025 25.2.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-9.2.0-uxp
dynamiclink.dll Adobe DVA 2025 25.2.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 BUILDVERSION
icucnv77.dll International Components for Unicode Build 14.3.3.9087c7c
icuin77.dll International Components for Unicode Build 14.3.3.9087c7c
icuuc77.dll International Components for Unicode Build 14.3.3.9087c7c
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2025/12/10-16:41:35 25.G.5526fbf 25.G.5526fbf
libcrypto-3-x64.dll The OpenSSL Toolkit 3.0.18
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libssl-3-x64.dll The OpenSSL Toolkit 3.0.18
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll Adobe DVA 2025 25.2.0
mfc140.dll Microsoft® Visual Studio® 14.42.34438.0
mfc140chs.dll Microsoft® Visual Studio® 14.42.34438.0
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mfc140deu.dll Microsoft® Visual Studio® 14.42.34438.0
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mfc140esn.dll Microsoft® Visual Studio® 14.42.34438.0
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mfc140jpn.dll Microsoft® Visual Studio® 14.42.34438.0
mfc140kor.dll Microsoft® Visual Studio® 14.42.34438.0
mfc140rus.dll Microsoft® Visual Studio® 14.42.34438.0
mfc140u.dll Microsoft® Visual Studio® 14.42.34438.0
mfcm140.dll Microsoft® Visual Studio® 14.42.34438.0
mfcm140u.dll Microsoft® Visual Studio® 14.42.34438.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.23.0
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2026/02/12-19:07:08 26.G.a2361eb 26.G.a2361eb
msvcp140.dll Microsoft® Visual Studio® 14.42.34438.0
msvcp140_1.dll Microsoft® Visual Studio® 14.42.34438.0
msvcp140_2.dll Microsoft® Visual Studio® 14.42.34438.0
msvcp140_atomic_wait.dll Microsoft® Visual Studio® 14.42.34438.0
msvcp140_codecvt_ids.dll Microsoft® Visual Studio® 14.42.34438.0
onnxruntime.dll Microsoft® Windows® Operating System 1.23.0
onnxruntime_providers_openvino.dll Microsoft® Windows® Operating System 1.23.0
onnxruntime_providers_shared.dll Microsoft® Windows® Operating System 1.23.0
opencv_world4110.dll OpenCV library 4.11.0
openvino.dll OpenVINO toolkit 2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights
openvino_auto_batch_plugin.dll OpenVINO toolkit 2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights
openvino_auto_plugin.dll OpenVINO toolkit 2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights
openvino_c.dll OpenVINO toolkit 2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights
openvino_hetero_plugin.dll OpenVINO toolkit 2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights
openvino_intel_cpu_plugin.dll OpenVINO toolkit 2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights
openvino_intel_gpu_plugin.dll OpenVINO toolkit 2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights
openvino_intel_npu_plugin.dll OpenVINO toolkit 2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights
openvino_onnx_frontend.dll OpenVINO toolkit 2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2026 27.5
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 12.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 12.0.0.14
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2026 27.5
PSViews.dll Adobe Photoshop 2026 27.5
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
SVGRE.dll SVGRE 26.G.140a2f3 26.G.140a2f3
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
vcamp140.dll Microsoft® Visual Studio® 14.42.34438.0
vccorlib140.dll Microsoft® Visual Studio® 14.42.34438.0
vcomp140.dll Microsoft® Visual Studio® 14.42.34438.0
vcruntime140.dll Microsoft® Visual Studio® 14.42.34438.0
vcruntime140_1.dll Microsoft® Visual Studio® 14.42.34438.0
vcruntime140_threads.dll Microsoft® Visual Studio® 14.42.34438.0
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
Unified Extensibility Platform uxp-9.2.0-uxp
UPIC 2.6.0

Required plugins:

Accented Edges 27.5 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 27.5 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 27.5 - from the file “Filter Gallery.8bf”
Average 27.5 - from the file “Average.8bf”
Bas Relief 27.5 - from the file “Filter Gallery.8bf”
BMP 27.5 - from the file “Standard MultiPlugin.8bf”
Camera Raw 18.3 - from the file “Camera Raw.8bi”
Camera Raw Filter 18.3 - from the file “Camera Raw.8bi”
Chalk && Charcoal 27.5 - from the file “Filter Gallery.8bf”
Charcoal 27.5 - from the file “Filter Gallery.8bf”
Chrome 27.5 - from the file “Filter Gallery.8bf”
Cineon 27.5 - from the file “Cineon.8bi”
Clouds 27.5 - from the file “Clouds.8bf”
Color Halftone 27.5 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 27.5 - from the file “Filter Gallery.8bf”
Conté Crayon 27.5 - from the file “Filter Gallery.8bf”
Craquelure 27.5 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 27.5 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 27.5 - from the file “Standard MultiPlugin.8bf”
Crosshatch 27.5 - from the file “Filter Gallery.8bf”
Crystallize 27.5 - from the file “Standard MultiPlugin.8bf”
Cutout 27.5 - from the file “Filter Gallery.8bf”
Dark Strokes 27.5 - from the file “Filter Gallery.8bf”
De-Interlace 27.5 - from the file “Standard MultiPlugin.8bf”
Dicom 27.5 - from the file “Dicom.8bi”
Difference Clouds 27.5 - from the file “Clouds.8bf”
Diffuse Glow 27.5 - from the file “Filter Gallery.8bf”
Displace 27.5 - from the file “Standard MultiPlugin.8bf”
Dry Brush 27.5 - from the file “Filter Gallery.8bf”
Entropy 27.5 - from the file “statistics.8ba”
Export Color Lookup Tables 27.5 - from the file “Export3DLUT.8be”
Extrude 27.5 - from the file “Standard MultiPlugin.8bf”
Fibers 27.5 - from the file “Standard MultiPlugin.8bf”
Film Grain 27.5 - from the file “Filter Gallery.8bf”
Filter Gallery 27.5 - from the file “Filter Gallery.8bf”
Flood 2 2.0.4 - from the file “Flood-208 64bit.8bf”
Fresco 27.5 - from the file “Filter Gallery.8bf”
Glass 27.5 - from the file “Filter Gallery.8bf”
Glowing Edges 27.5 - from the file “Filter Gallery.8bf”
Grain 27.5 - from the file “Filter Gallery.8bf”
Graphic Pen 27.5 - from the file “Filter Gallery.8bf”
Halftone Pattern 27.5 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 27.5 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 27.5 - from the file “HDRMergeUI.8bf”
HSB/HSL 27.5 - from the file “Standard MultiPlugin.8bf”
IFF Format 27.5 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 27.5 - from the file “Filter Gallery.8bf”
JPEG 2000 27.5 - from the file “JPEG2000.8bi”
Kurtosis 27.5 - from the file “statistics.8ba”
Lens Blur 27.5 - from the file “Lens Blur.8bf”
Lens Correction 27.5 - from the file “Lens Correction.8bf”
Lens Flare 27.5 - from the file “Standard MultiPlugin.8bf”
Liquify 27.5 - from the file “Liquify.8bf”
Matlab Operation 27.5 - from the file “ChannelPort.8bf”
Maximum 27.5 - from the file “statistics.8ba”
Mean 27.5 - from the file “statistics.8ba”
Measurement Core 27.5 - from the file “MeasurementCore.8me”
Median 27.5 - from the file “statistics.8ba”
Mezzotint 27.5 - from the file “Standard MultiPlugin.8bf”
Minimum 27.5 - from the file “statistics.8ba”
Mosaic Tiles 27.5 - from the file “Filter Gallery.8bf”
Multiprocessor Support 27.5 - from the file “MultiProcessor Support.8bx”
Neon Glow 27.5 - from the file “Filter Gallery.8bf”
Note Paper 27.5 - from the file “Filter Gallery.8bf”
NTSC Colors 27.5 - from the file “NTSC Colors.8bf”
Ocean Ripple 27.5 - from the file “Filter Gallery.8bf”
OpenEXR 27.5 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 27.5 - from the file “Filter Gallery.8bf”
Palette Knife 27.5 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 27.5 - from the file “Filter Gallery.8bf”
Paths to Illustrator 27.5 - from the file “Standard MultiPlugin.8bf”
PCX 27.5 - from the file “PCX.8bi”
Photocopy 27.5 - from the file “Filter Gallery.8bf”
Picture Package Filter 27.5 - from the file “ChannelPort.8bf”
Pinch 27.5 - from the file “Standard MultiPlugin.8bf”
Pixar 27.5 - from the file “Pixar.8bi”
Plaster 27.5 - from the file “Filter Gallery.8bf”
Plastic Wrap 27.5 - from the file “Filter Gallery.8bf”
Pointillize 27.5 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 27.5 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 27.5 - from the file “PBM.8bi”
Poster Edges 27.5 - from the file “Filter Gallery.8bf”
Radial Blur 27.5 - from the file “Standard MultiPlugin.8bf”
Radiance 27.5 - from the file “Radiance.8bi”
Range 27.5 - from the file “statistics.8ba”
Render Color Lookup Grid 27.5 - from the file “Export3DLUT.8be”
Reticulation 27.5 - from the file “Filter Gallery.8bf”
Ripple 27.5 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 27.5 - from the file “Filter Gallery.8bf”
Save for Web 27.5 - from the file “Save for Web.8be”
Save for Web Drover 27.5 - from the file “Save for Web Drover.8be”
ScriptingSupport 27.5 - from the file “ScriptingSupport.8li”
Shear 27.5 - from the file “Standard MultiPlugin.8bf”
Skewness 27.5 - from the file “statistics.8ba”
Smart Blur 27.5 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 27.5 - from the file “Filter Gallery.8bf”
Solarize 27.5 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 27.5 - from the file “Filter Gallery.8bf”
Spherize 27.5 - from the file “Standard MultiPlugin.8bf”
Sponge 27.5 - from the file “Filter Gallery.8bf”
Sprayed Strokes 27.5 - from the file “Filter Gallery.8bf”
Stained Glass 27.5 - from the file “Filter Gallery.8bf”
Stamp 27.5 - from the file “Filter Gallery.8bf”
Standard Deviation 27.5 - from the file “statistics.8ba”
Substance 3D Viewer NO VERSION - from the file “Substance3DViewerForPs.8bi”
Sumi-e 27.5 - from the file “Filter Gallery.8bf”
Summation 27.5 - from the file “statistics.8ba”
Targa 27.5 - from the file “Standard MultiPlugin.8bf”
Texturizer 27.5 - from the file “Filter Gallery.8bf”
Tiles 27.5 - from the file “Standard MultiPlugin.8bf”
Torn Edges 27.5 - from the file “Filter Gallery.8bf”
Twirl 27.5 - from the file “Standard MultiPlugin.8bf”
Underpainting 27.5 - from the file “Filter Gallery.8bf”
Vanishing Point 27.5 - from the file “VanishingPoint.8bf”
Variance 27.5 - from the file “statistics.8ba”
Water Paper 27.5 - from the file “Filter Gallery.8bf”
Watercolor 27.5 - from the file “Filter Gallery.8bf”
Wave 27.5 - from the file “Standard MultiPlugin.8bf”
WIA Support 27.5 - from the file “WIASupport.8li”
Wind 27.5 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 27.5 - from the file “WBMP.8bi”
ZigZag 27.5 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 10.7.0.34 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-10.7.0\"
CmdN: 1.31.12
FMS: 1.16.15
UAM: 1.40.0
UAB: 2.18.0-17
UAB4: 5.235.2
SAM.js: 10.0.697
AXT: 1.0.7
Loaded at: 172 ms - launch time impact: 55 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.20.1.0 - from the file "Required Folder"
Loaded at: 19172 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 30.31.8.0 - from the file "Required Folder"
Share Panel (Loaded) 1.0.27.0 - from the file "Required Folder"
Loaded at: 188 ms - launch time impact: 0 ms
In app notifications (Loaded) 10.0.113.0 - from the file "Required Folder"
Loaded at: 188 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.56.0.0 - from the file "Required Folder"
Loaded at: 17594 ms - launch time impact: 1 ms
CC Libraries Panel (Prepared) 4.14.50.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\"
CAPTURE: 2.0.41 STOCK: 4.2.7
Parametric Filter (Prepared) 1.0.0.0 - from the file "Required Folder"
Photoshop Adjustments Panel (Loaded) 2.3.21.0 - from the file "Required Folder"
Loaded at: 19172 ms - launch time impact: 2 ms
Photoshop UXP Export-As (Prepared) 5.12.11.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.9.0.0 - from the file "Required Folder"
Loaded at: 19172 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"
Substance 3D Viewer Plugin for Photoshop (Prepared) 1.0.0.0 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.substance-3d.viewer.ps\"
IC popup message (Loaded) 1.0.0.0
Loaded at: 17610 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 17610 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2511.136.0.6 - from the file "Required Folder"
Loaded at: 19172 ms - launch time impact: 19 ms
Neural Filters (Registered) 1.15.0.105 - from the file "Required Folder"
Scan time: 0 ms - entries: 49

Extensions:

Bibliotek 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\index.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\extensions\capture\capture.html”
Exportera som 4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2026\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Exportera som 4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2026\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\manager.html”

Installed TWAIN devices: NONE

Hipop

Participating Frequently

@Roger28806167hxls

Hi Roger,

It's a bug in v27.5.

Try this:

Close Photoshop.
Go to: %localappdata%\Adobe\Photoshop\
Rename EBWebView to EBWebView_old.
Restart.

This resets the AI components. If your Windows username has special characters, that might also be the cause.

Best

It could be EBWebView premission

See if you have strange user name in C:\users

Or try to open photshop with shift key

Roger28806167hxls

Participant

Hi Hipop

Thanks for your reply
I can't find a file with the name EBWebView in the directory %localappdata%\Adobe\Adobe Photoshop 2025\
Starting open photshop with shift key didn't help either

curtainsdubai

Participant

I’m facing the same issue in 27.4 — the Remove Tool with GenAI on is giving errors and leaving artifacts. Seems like a bug in this update because rolling back to 27.3 fixed it for me.

Also noticed similar instability with other AI tools after the update. Hopefully Adobe patches it soon.

By the way, while working on some visual concepts (like interior edits), I came across some nice inspiration for curtains dubai that helped with reference ideas.

Hipop

Participating Frequently

@curtainsdubai
Hi
How are you?
Sorry for the dealay
please upload screenshot of C:\Users

You should see there a strange folder

If you don’t see a strange folder try this

You can try to load photshop with holding shift key

It’s loading witout the plugins

SvetlanaShchaveleva

Participant

I go to Help -> System Info and see a Temporary file path: USER~1C:\Users\32E7~1\AppData\Local\Temp\
What should I do? I don't understand computers) In the third method of correction, in the line: start "" "C:\Program Files\Adobe\Adobe Photoshop (Beta)\Photoshop.exe", I'm confused by "Photoshop (Beta)". Should I really copy this line without any changes?

Hipop

Participating Frequently

@SvetlanaShchaveleva
Hi
How are you?
Sorry for the dealay
please upload screenshot of C:\Users
You should see there a strange folder

SvetlanaShchaveleva

Participant

Hi!

pasztor.laszlo

Participating Frequently

Since this issue is (temporarily) fixed through the linking in cmd, I can’t use generative fill:

However the Remove feature is still working - which still uses Generative fill…

I have tried in both the latest and previous stable and beta versions.

Do you happen to have an idea how to fix this? Very frustrating that I have to “choose” whether I want to use Remove tool or Generative fill, since when I fix one, the other won’t work… 😞

Hipop

Participating Frequently

@pasztor.laszlo

Hi,

Did you try to reset your PC?

That’s what the AI think:

Hi @pasztor.laszlo! If the restart doesn't work, here are 3 other 'hidden' reasons why that brown error message appears:

1️⃣ Account Age: Check your Adobe ID profile on Adobe.com. If your birth date is missing or set under 18, Generative AI is automatically disabled.
2️⃣ CC App Update: Open your Creative Cloud Desktop app and make sure it is updated to the latest version. Sometimes a version mismatch between the CC app and Photoshop 27.5 causes this block.
3️⃣ Sign Out/In: Try signing out of the Creative Cloud app entirely, wait a minute, and sign back in. This refreshes your 'token' with the Adobe servers and often fixes the 'Not available' bug.

(Note: I am analyzing these possibilities with Google Gemini AI. These are the most common non-path related triggers for this specific error! 🤖✨)

Try these one by one and let us know. We won't stop until both tools work for you! 🚀🎨

Y

yowoni

Participant

Thank you so much! I updated the app and it worked out!

alberto migones

Participant

no funciona herramienta selecciona cielo/objeto y herramienta quitar

Hipop

Participating Frequently

Hi @alberto migones! (¡Hola Alberto!) It sounds like your Photoshop AI engine is completely blocked from accessing its models. 🛠️

(Note: I am analyzing this with Google Gemini AI. When 'Select Sky' and 'Remove Tool' both fail, it’s usually because Photoshop 2026 (v27.x) cannot read your Windows User Path due to special characters or accents! 🤖✨)

Before we go deeper, please check these 2 quick things:

1️⃣ The 'Shift' Test: Close Photoshop. Hold the SHIFT key and launch it again. Click 'Yes' to skip third-party plugins. Does it work now? 2️⃣ The Folder Check: Go to C:\Users. Do you see a folder with strange symbols or 'gibberish' names (like Ã¡) next to your real folder?

If you see a corrupted folder name, we have a proven fix (the mklink bridge) that worked for users in France, Germany, and Hungary today!

Please post a screenshot of your C:\Users folder and we will help you fix it in 1 minute. ¡Estamos aquí para ayudar

RichardN777

Participating Frequently

Similar issue on Photoshop 27.5 (Windows 10/11, RTX 3060, 32GB RAM). Remove Tool fails consistently with “Can’t complete request / check internet connection.”
Works correctly in 26.11.4 on the same system. Appears to be a regression needing attention by the engineers.

Hipop

Participating Frequently

Hi @RichardN777! Thank you for sharing your specs and the version details. 🛠️

Even though your error mentions 'Internet Connection', it is highly likely the exact same Path/Encoding bug we are discussing here. When Photoshop 2026 (v27.x) cannot reach the local AI models due to a corrupted Windows path, it often defaults to this misleading error message.

(Note: I am using Google Gemini AI to help analyze these patterns across different languages and regions. 🤖✨)

Before you downgrade, please try these 2 quick tests:

1️⃣ The 'Shift' Test (Isolation): Close Photoshop. Hold the Shift key and launch it again. Click 'Yes' to skip third-party plugins.

If the Remove Tool works now: One of your plugins is causing the conflict.
If it still fails: It's almost certainly the Path/Encoding bug we've been solving today.

2️⃣ The Folder Hunt: Go to C:\Users. Do you see a folder with a strange, corrupted name or symbols next to your real username folder? If you see one, Photoshop is looking for its models in that 'ghost' folder and failing.

We have successfully fixed this for several users today (from France to Hungary) using the Symbolic Link (mklink) method. If you find a weird folder name, post a screenshot here and we can help you fix it in 1 minute! 🚀🎨

RichardN777

Participating Frequently

Thank you so much for taking the time to help solve the issue. I'll be taking your advice - it could well be a plugin incompatibility.

A

AJ1969vsxAuthor

Inspiring

Habe heute auch ein Update auf 27.5 gemacht. Das Problem blieb bestehen. Dann den Umleitungspfad in der cmd.exe gemacht, da mein Name ein Ö enthält. Wieder nichts.

Dann habe ich den kryptischen Ordner verschoben. Klappt immer noch nicht. Habe dann wieder die 27.3.1 installiert. Der kryptische Ordner hat sich nicht wieder gebildet, aber es klappt.

Adobe hat irgendwas in den Einstellungen verändert. Wäre echt schön, wenn Adobe das fixen würde und man nicht als User versuchen muss das selber irgendwie wieder geradezubiegen.

A

AJ1969vsxAuthor

Inspiring

Ist das dann hier mein Problem?

Wäre das dann hier

Behebung 3: Der System-Info \"Tilde\" (~) Fehler (Fejesjanis .bat-Lösung)

die Lösung oder kann ich hoffen das Adobe das auch Fixen wird? Es kann doch nicht sein das man als User dann eine selbst definierte „Bastellösung“ erstellen muss, damit Photoshop richtig arbeitet. Wie gesagt, 27.3.1 läuft ohne Probleme.

S

sophien99625766

Participating Frequently

Lorsque je veux sélectionner quelque chose avec l'outil sélection d'objets de Photoshop 2026 mis à jour, je reçois le message d'erreur suivant :

Les objets sélectionnables ne s’éclairent plus en rose.

Ce problème n'est pas présent sur Photoshop 2025 où cela fonctionne parfaitement.

J'ai réinstallé Photoshop 2026 et désactivé l'accélération graphique de ma carte RTX 5070 Nvidia, mais rien n'y fait.

Même la dernière mise à jour de Photoshop 2026 d’aujourd’hui ne règle pas le problème.

J'ai un processor Intel I913900K et 96 giga de mémoire corsaire vengeance 6600 MHz Cl32 et Windows 11 mis à jour.

Quelqu'un aurait-il eu un problème similaire?

Merci d'avance.

A

AJ1969vsxAuthor

Inspiring

Die Objektauswahl hatte diese Fehlermeldung ja schon in der Version 27.4. In 27.05 lief es bei mir auch nicht.

enso_photography

Participant

Just wanted to add, I rolled back the update and the earlier version runs perfectly !!! So, what could be the issue with this update ?

RichardN777

Participating Frequently

My very similar experience, as posted above!

Show more replies

no funciona herramienta selecciona cielo/objeto y herramienta quitar

Behebung 3: Der System-Info \"Tilde\" (~) Fehler (Fejesjanis .bat-Lösung)

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