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Inspiring
February 20, 2026

P: PS v27.4 Remove Tool (GenAI: On) is not working and producing artifacts

  • February 20, 2026
  • 50 replies
  • 1738 views

The AI ​​repair brush is not working in version 27.4. An error message appears when I set it to AI ON. When AI is set to AI AUTO, a pattern appears where the brush is supposed to repair.

Please fix this bug.

 

      50 replies

      Show previous replies
      Claire H.
      Community Manager
      Claire H.Community Manager
      Community Manager
      March 18, 2026

      Hi ​@DhandaNot, Thanks for reporting this; however, we can use some more information to try to replicate the issue. Can you send your system info, a screen recording of the issue, and a numbered list of the exact steps needed to replicate it? You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here. You can reference how to write a bug report here: 

      Please don’t hesitate to reach out if you have any questions. Thanks! ^CH

      D
      DhandaNot
      Known Participant
      March 19, 2026

      The problem has happened again. This time even the bigger brush did not help. I use the Remove tool and applied the brush on what I wanted to remove after a long wait where PS pretended to work on the request, but finally threw this up.

       

      This is the Sys info you requested.
       

       

       

      This is the sys info from Photoshop.

       

      Adobe Photoshop Version: 27.5.0 20260316.m.3464 eb0251b  x64 (beta, PublicBeta)
      Number of Launches: 25
      Operating System: Windows 11 64-bit
      Version: 11 or greater 10.0.26200.8037
      System architecture: Intel CPU Family:6, Model:14, Stepping:13, AVX2, HyperThreading
      Physical processor count: 8
      Logical processor count: 16
      Processor speed: 2400 MHz
      Built-in memory: 130819 MB
      Free memory: 83921 MB
      Memory available to Photoshop: 103631 MB
      Memory used by Photoshop: 70 %
      Crash Handler: Adobe
      DCX Version: 9.22.0
      SAM SDK Version: 15.1.0
      ACP.local Status:
       - SDK Version: 5.11.0
       - Core Sync Status: Reachable and compatible
       - Core Sync Running: 7.8.10.1
       - Min Core Sync Required: 4.3.66.28
      Live Edit Client SDK Version: v6.1.1
      Adobe Firefly: Please use any generative AI feature to view the latest version.
      OpenColorIO version: 2.4.2
      C2PA library version: Adobe CAI SDK: adobe_api/1.22.3
      NGL Version: 1.42.0.5
      Sophia Info:
       - Ps_Feature_Flag, Feature Flag URL (AEM) campaignID:0b195693-efd0-468c-b67e-c586fb3a69fd#3edb1997-bf0a-435c-a254-129f5aa290ac::: variationID:b8286d65-7e32-47aa-a92f-ef01b6bfca5c-0:::20e1f751-73e9-4907-a31a-e02d12916b40#ddf8400b-3f21-4b8e-be2b-c9272c2bf749, ebe3331f-97a2-490f-ad79-f82c4e276844#1e90c2b0-4ad9-4aeb-af16-9be201be6095::::::a60198dc-a2d7-402d-b900-5bb6cb6f8a3d
      Chalkboard: Enabled.
      Chalkboard Doc Create: Disabled.
      D3D12Warp renderer: Disabled.
      Precise Color Management for HDR Display: Disabled.
      Alias Layers: Disabled.
      Highbeam: Enabled.
      Image tile size: 1024K
      Image cache levels: 4
      Font Preview: Large
      HarfBuzz Version: 11.0.0
      TextEngine: ATE 7.11.0 (9f0ecee)
       ======= GPU
      Native API stable: True
      OpenCL API stable: True
      GPUDeny:               0
      GPUForce:              0
      useGPU:                1
      useOpenCL:             1
      isGPUCapable:          1
      isGPUAllowed:          1
      GPUName:               NVIDIA Quadro RTX 3000
      GPUVendor:             NVIDIA
      NVIDIA Quadro RTX 3000  UNKNOWN, NVIDIA
      Intel(R) UHD Graphics 630  INTEL_UHD_GRAPHICS_630, INTEL
      IsNativeGPUCapable:    1
      IsOpenCLGPUCapable:    1
      HasSufficientRAM:      1
        GPU accessible RAM:                 5,955 MB
        Required GPU accessible RAM:        1,500 MB
      UseGraphicsProcessorChecked:   1
      UseOpenCLChecked:              1
      Windows remote desktop:  0
      Windows available feature level:     12.2
      Windows required feature level:      12.0
      Windows has required feature level:  1
      Display: 1
        Display Bounds: (0, 0) -> (2048, 1152)
        Display scale: 1
        Main Display
        Display Type: SDR
        Display Profile: sRGB display profile with display hardware configuration data derived from calibration
      Display: 2
        Display Bounds: (11, -1080) -> (1931, 0)
        Display scale: 1
        Display Type: SDR
        Display Profile: sRGB display profile with display hardware configuration data derived from calibration
       ------- Sniffer output
      [0 ms]
        Launch GPUSnifferThread

      [1 ms]
        Start RunAllAPIs

      [1 ms]
        C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=521759814 -comment=Photoshop Version: Adobe Photoshop 27.5.0 20260316.m.3464 eb0251b x64

      [2 ms]
        Start GetSnifferResult

      [5631 ms]
        Start sniffer 2026-03-19 21:05:22
        # Photoshop Version: Adobe Photoshop 27.5.0 20260316.m.3464 eb0251b x64
        C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=521759814 -comment=Photoshop Version: Adobe Photoshop 27.5.0 20260316.m.3464 eb0251b x64
        
        {120 ms}
        Start platform native
          # displays:                   2
          Display 0
            Display:                      \\.\DISPLAY1
            Main:                         TRUE
            Built in:                     FALSE
            Stereo:                       FALSE
            Bounds:                       (0, 0) -> (2,048, 1,152)
            Dimensions:                   (2,048 1,152)
            Display scale:                1
            Physical size:                (0 0)
            Pixel size:                   (0 0)
            Dynamic range:                (0 1)
            Attached Device:              (DeviceID name=NVIDIA Quadro RTX 3000 index=0)
          
          Display 1
            Display:                      \\.\DISPLAY4
            Main:                         FALSE
            Built in:                     FALSE
            Stereo:                       FALSE
            Bounds:                       (11, -1,080) -> (1,931, 0)
            Dimensions:                   (1,920 1,080)
            Display scale:                1
            Physical size:                (0 0)
            Pixel size:                   (0 0)
            Dynamic range:                (0 1)
            Attached Device:              (DeviceID name=NVIDIA Quadro RTX 3000 index=0)
          
          # devices:                    2
          Device 0
            Name:                         NVIDIA Quadro RTX 3000
            Preferred:                    TRUE
            Power Envelope:               UNKNOWN
            Attachment:                   UNKNOWN
            # attached displays:          2
              \\.\DISPLAY1
              \\.\DISPLAY4
            GPU accessible RAM:                5,955 MB
            VRAM:                              5,955 MB
            Dedicated System RAM:                  0 MB
            Shared System RAM:                68,586 MB
            API version:                  12.2 (12.2)
            Device version:               12.0 (12.0)
            Vendor name:                  NVIDIA
            Driver date:                  2025-10-29  000000.000000-000
            Driver age:                   5 months
            Driver version:               32.0.15.8180
            Supports UMA:                 UNSUPPORTED
            D3D-ID:                       7990
          
          Device 1
            Name:                         Intel(R) UHD Graphics 630
            Preferred:                    FALSE
            Power Envelope:               UNKNOWN
            Attachment:                   UNKNOWN
            # attached displays:          0
            GPU accessible RAM:               68,714 MB
            VRAM:                                128 MB
            Dedicated System RAM:                  0 MB
            Shared System RAM:                68,586 MB
            API version:                  12.2 (12.2)
            Device version:               12.0 (12.0)
            Vendor name:                  INTEL
            Model:                        INTEL_UHD_GRAPHICS_630
            Driver date:                  2025-08-28  000000.000000-000
            Driver age:                   7 months
            Driver version:               31.0.101.2137
            Supports UMA:                 SUPPORTED
            D3D-ID:                       16027
        End platform native
        {4227 ms}
        
        {4227 ms}
        Start platform OpenCL
          # displays:                   0
          
          # devices:                    2
          Device 0
            Name:                         Quadro RTX 3000
            Preferred:                    TRUE
            Power Envelope:               DISCRETE
            Attachment:                   UNKNOWN
            # attached displays:          0
            GPU accessible RAM:                6,442 MB
            VRAM:                              6,442 MB
            Dedicated System RAM:                  0 MB
            Shared System RAM:                     0 MB
            API version:                  3.0 (OpenCL 3.0 CUDA)
            Device version:               3.0 (OpenCL 3.0 CUDA)
            Vendor name:                  NVIDIA
            Driver date:                  UNKNOWN
            Driver age:                   UNKNOWN
            Driver version:               UNKNOWN
            Bandwidth:                    273 GB / s
            Compute score:                1,695.43
            Device name string:           Quadro RTX 3000
            Device vendor string:         NVIDIA Corporation
            Platform name string:         NVIDIA CUDA 
            Platform vendor string:       NVIDIA Corporation
          
          Device 1
            Name:                         Intel(R) UHD Graphics 630
            Preferred:                    FALSE
            Power Envelope:               INTEGRATED
            Attachment:                   UNKNOWN
            # attached displays:          0
            GPU accessible RAM:               54,869 MB
            VRAM:                             54,869 MB
            Dedicated System RAM:                  0 MB
            Shared System RAM:                     0 MB
            API version:                  3.0 (OpenCL 3.0 )
            Device version:               3.0 (OpenCL 3.0 NEO )
            Vendor name:                  INTEL
            Model:                        INTEL_UHD_GRAPHICS_630
            Driver date:                  UNKNOWN
            Driver age:                   UNKNOWN
            Driver version:               UNKNOWN
            Bandwidth:                    25 GB / s
            Compute score:                200.867
            Device name string:           Intel(R) UHD Graphics 630
            Device vendor string:         Intel(R) Corporation
            Platform name string:         Intel(R) OpenCL HD Graphics
            Platform vendor string:       Intel(R) Corporation
        End platform OpenCL
        {5522 ms}
        
        Exit code kExitNormal
        End sniffer 2026-03-19 21:05:27
      [kStatusNormal, kExitNormal]

      [5631 ms]
        Finish RunAllAPIs

      [5636 ms]
        Finish GetSnifferResult

       ------- Sniffer output
       ======= GPU
      License Type: Subscription
      Serial number: 96040210937888912162
      GUIDBucket: 
      Composite Core GPU (comp_core_gpu): on 
      Composite Core Threads (MultithreadedCompositing): on 
      Composite Core UI (CompositingDocumentTabUI): off 
      Composite Core Feature Prefs (CompCoreFeaturePrefs): off 

      Application folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\
      Temporary file path: C:\Users\Shekhar\AppData\Local\Temp\
      Photoshop scratch has async I/O enabled
      Scratch volume(s):
        Startup, 951.5G, 397.0G free
      Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\Plug-ins\
      Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\

      Installed components:
         ACE.dll   ACE 2026/02/11-19:07:02   26.G.19edab9   26.G.19edab9
         act_tracing.dll   Adobe Common Toolkit   1.0.70   
         AdobeGrowthSDK.dll   Adobe Growth SDK   1.4.0.206   
         AdobeLinguistic.dll   Adobe Linguistic Library   69ef127   
         AdobeOwl.dll   Adobe Owl   5.5.0   
         AdobePDFL.dll   PDFL 2026/02/12-19:07:08   26.G.5c31fc3   26.G.5c31fc3
         AdobePIP.dll   Adobe Product Improvement Program   8.2.0.16   
         AdobeSVGAGM.dll   AdobeSVGAGM   26.G.76b11ac   26.G.76b11ac
         AdobeXMP.dll   Adobe XMP Core 2025/12/08-20:50:21   25.G.d20e466   25.G.d20e466
         AdobeXMPFiles.dll   Adobe XMP Files 2025/12/08-20:50:21   25.G.d20e466   25.G.d20e466
         AGM.dll   AGM 2026/02/11-19:07:02   26.G.19edab9   26.G.19edab9
         AID.dll   AID DLL   1.0.0.58   
         AIDE.dll   AIDE 2026/03/12-05:14:21   26.G.bfbed8d   26.G.bfbed8d
         aifm.dll   AIFM   1.0   23.68434
         AILib.dll   Adobe Illustrator 2026   30.0.0   
         aiport.dll   AIPort   1.0   23.68434
         ARE.dll   ARE 2026/02/11-19:07:02   26.G.19edab9   26.G.19edab9
         AXE8SharedExpat.dll   AXE8SharedExpat 2025/12/15-18:34:26   25.G.64f06ab   25.G.64f06ab
         AXEDOMCore.dll   AXEDOMCore 2025/12/15-18:34:26   25.G.64f06ab   25.G.64f06ab
         BIB.dll   BIB 2026/02/11-19:07:02   26.G.19edab9   26.G.19edab9
         BIBUtils.dll   BIBUtils 2026/02/11-19:07:02   26.G.19edab9   26.G.19edab9
         concrt140.dll   Microsoft® Visual Studio®   14.42.34438.0   
         CoolType.dll   CoolType 2026/02/11-19:07:02   26.G.19edab9   26.G.19edab9
         CRClient.dll   Adobe Crash Reporter Client DLL   26.5.0.202506270759_7140322   
         cudart64_12.dll   NVIDIA CUDA 12.4.127 Runtime   6,14,11,12040   
         DirectML.dll   DirectML Redistributable Library   1.15.4+241025-1615.1.dml-1.15.fac7597   
         dnssd.dll   Bonjour   3,0,0,2   
         dvaaccelerate.dll   Adobe DVA 2025   25.2.0   
         dvaadameve.dll   Adobe DVA 2025   25.2.0   
         dvaappsupport.dll   Adobe DVA 2025   25.2.0   
         dvaaudiodevice.dll   Adobe DVA 2025   25.2.0   
         dvaaudiotoolkit.dll   Adobe DVA 2025   25.2.0   
         dvacore.dll   Adobe DVA 2025   25.2.0   
         dvacrashhandler.dll   Adobe DVA 2025   25.2.0   
         dvaevefactory.dll   Adobe DVA 2025   25.2.0   
         dvamarshal.dll   Adobe DVA 2025   25.2.0   
         dvamediatypes.dll   Adobe DVA 2025   25.2.0   
         dvametadata.dll   Adobe DVA 2025   25.2.0   
         dvametadataapi.dll   Adobe DVA 2025   25.2.0   
         dvametadataUI.dll   Adobe DVA 2025   25.2.0   
         dvanet.dll   Adobe DVA 2025   25.2.0   
         dvaplayer.dll   Adobe DVA 2025   25.2.0   
         dvascripting.dll   Adobe DVA 2025   25.2.0   
         dvastorage.dll   Adobe DVA 2025   25.2.0   
         dvatemporalxmp.dll   Adobe DVA 2025   25.2.0   
         dvatransport.dll   Adobe DVA 2025   25.2.0   
         dvaui.dll   Adobe DVA 2025   25.2.0   
         dvauxphost.dll   Adobe DVA 2025   25.2.0   
         dvauxpui.dll   Adobe DVA 2025   25.2.0   
         dvavulcansupport.dll   Adobe DVA 2025   25.2.0   
         dvaworkspace.dll   Adobe DVA 2025   25.2.0   
         dynamic-torqnative.dll   Unified Extensibility Platform   uxp-9.2.0-uxp   
         dynamiclink.dll   Adobe DVA 2025   25.2.0   
         ExtendScript.dll   ExtendScript 2022/08/18-12:50:45   82.4   82.4
         filterport.dll   FilterPort   1.1   BUILDVERSION
         icucnv77.dll   International Components for Unicode    Build 14.3.3.9087c7c   
         icuin77.dll   International Components for Unicode    Build 14.3.3.9087c7c   
         icuuc77.dll   International Components for Unicode    Build 14.3.3.9087c7c   
         ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
         ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
         ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
         ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
         ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2021.6 (r0xbffe3c5b)   
         ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
         ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
         ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
         ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
         ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
         ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
         ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
         ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
         ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
         ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
         ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
         ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
         ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
         ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
         ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
         ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
         JP2KLib.dll   JP2KLib 2025/12/10-16:41:35   25.G.5526fbf   25.G.5526fbf
         libcrypto-3-x64.dll   The OpenSSL Toolkit   3.0.18   
         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
         libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
         libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
         libssl-3-x64.dll   The OpenSSL Toolkit   3.0.18   
         LogSession.dll   LogSession   8.2.0.16   
         mediacoreif.dll   Adobe DVA 2025   25.2.0   
         mfc140.dll   Microsoft® Visual Studio®   14.42.34438.0   
         mfc140chs.dll   Microsoft® Visual Studio®   14.42.34438.0   
         mfc140cht.dll   Microsoft® Visual Studio®   14.42.34438.0   
         mfc140deu.dll   Microsoft® Visual Studio®   14.42.34438.0   
         mfc140enu.dll   Microsoft® Visual Studio®   14.42.34438.0   
         mfc140esn.dll   Microsoft® Visual Studio®   14.42.34438.0   
         mfc140fra.dll   Microsoft® Visual Studio®   14.42.34438.0   
         mfc140ita.dll   Microsoft® Visual Studio®   14.42.34438.0   
         mfc140jpn.dll   Microsoft® Visual Studio®   14.42.34438.0   
         mfc140kor.dll   Microsoft® Visual Studio®   14.42.34438.0   
         mfc140rus.dll   Microsoft® Visual Studio®   14.42.34438.0   
         mfc140u.dll   Microsoft® Visual Studio®   14.42.34438.0   
         mfcm140.dll   Microsoft® Visual Studio®   14.42.34438.0   
         mfcm140u.dll   Microsoft® Visual Studio®   14.42.34438.0   
         Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.23.0   
         mkl_avx2.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
         mkl_avx512.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
         mkl_core.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
         mkl_def.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
         mkl_mc3.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
         mkl_sequential.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
         mkl_vml_avx2.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
         mkl_vml_avx512.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
         mkl_vml_def.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
         mkl_vml_mc3.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
         MPS.dll   MPS 2026/02/12-19:07:08   26.G.a2361eb   26.G.a2361eb
         msvcp140.dll   Microsoft® Visual Studio®   14.42.34438.0   
         msvcp140_1.dll   Microsoft® Visual Studio®   14.42.34438.0   
         msvcp140_2.dll   Microsoft® Visual Studio®   14.42.34438.0   
         msvcp140_atomic_wait.dll   Microsoft® Visual Studio®   14.42.34438.0   
         msvcp140_codecvt_ids.dll   Microsoft® Visual Studio®   14.42.34438.0   
         onnxruntime.dll   Microsoft® Windows® Operating System   1.23.0   
         onnxruntime_providers_openvino.dll   Microsoft® Windows® Operating System   1.23.0   
         onnxruntime_providers_shared.dll   Microsoft® Windows® Operating System   1.23.0   
         opencv_world4110.dll   OpenCV library   4.11.0   
         openvino.dll   OpenVINO toolkit   2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights   
         openvino_auto_batch_plugin.dll   OpenVINO toolkit   2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights   
         openvino_auto_plugin.dll   OpenVINO toolkit   2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights   
         openvino_c.dll   OpenVINO toolkit   2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights   
         openvino_hetero_plugin.dll   OpenVINO toolkit   2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights   
         openvino_intel_cpu_plugin.dll   OpenVINO toolkit   2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights   
         openvino_intel_gpu_plugin.dll   OpenVINO toolkit   2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights   
         openvino_intel_npu_plugin.dll   OpenVINO toolkit   2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights   
         openvino_onnx_frontend.dll   OpenVINO toolkit   2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights   
         pdfport.dll   PDFPort 2020/11/19-11:34:27   79.625377   79.625377
         Plugin.dll   Adobe Photoshop 2026   27.5   
         PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   12.0.0   
         PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   12.0.0.14   
         PSCloud.dll                                                   1.0.0.1   
         PSRes.dll   Adobe Photoshop 2026   27.5   
         PSViews.dll   Adobe Photoshop 2026   27.5   
         ScCore.dll   ScCore 2022/08/18-12:50:45   82.4   82.4
         SVGRE.dll   SVGRE   26.G.140a2f3   26.G.140a2f3
         svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
         vcamp140.dll   Microsoft® Visual Studio®   14.42.34438.0   
         vccorlib140.dll   Microsoft® Visual Studio®   14.42.34438.0   
         vcomp140.dll   Microsoft® Visual Studio®   14.42.34438.0   
         vcruntime140.dll   Microsoft® Visual Studio®   14.42.34438.0   
         vcruntime140_1.dll   Microsoft® Visual Studio®   14.42.34438.0   
         vcruntime140_threads.dll   Microsoft® Visual Studio®   14.42.34438.0   
         VulcanControl.dll   Vulcan Application Control Library   7.2.0.34   
         VulcanMessage5.dll   Vulcan Message Library   7.2.0.34   
         WinRTSupport.dll   Adobe Photoshop Windows RT Support   1.0.1.0   
         Unified Extensibility Platform  uxp-9.2.0-uxp
         UPIC  2.6.0


      Required plugins:

         Accented Edges 27.5 - from the file “Filter Gallery.8bf”
         Adaptive Wide Angle 27.5 - from the file “Adaptive Wide Angle.8bf”
         Angled Strokes 27.5 - from the file “Filter Gallery.8bf”
         Average 27.5 - from the file “Average.8bf”
         Bas Relief 27.5 - from the file “Filter Gallery.8bf”
         BMP 27.5 - from the file “Standard MultiPlugin.8bf”
         Camera Raw 18.2.2 - from the file “Camera Raw.8bi”
         Camera Raw Filter 18.2.2 - from the file “Camera Raw.8bi”
         Chalk && Charcoal 27.5 - from the file “Filter Gallery.8bf”
         Charcoal 27.5 - from the file “Filter Gallery.8bf”
         Chrome 27.5 - from the file “Filter Gallery.8bf”
         Cineon 27.5 - from the file “Cineon.8bi”
         Clouds 27.5 - from the file “Clouds.8bf”
         Color Halftone 27.5 - from the file “Standard MultiPlugin.8bf”
         Colored Pencil 27.5 - from the file “Filter Gallery.8bf”
         Conté Crayon 27.5 - from the file “Filter Gallery.8bf”
         Craquelure 27.5 - from the file “Filter Gallery.8bf”
         Crop and Straighten Photos 27.5 - from the file “CropPhotosAuto.8li”
         Crop and Straighten Photos Filter 27.5 - from the file “Standard MultiPlugin.8bf”
         Crosshatch 27.5 - from the file “Filter Gallery.8bf”
         Crystallize 27.5 - from the file “Standard MultiPlugin.8bf”
         Cutout 27.5 - from the file “Filter Gallery.8bf”
         Dark Strokes 27.5 - from the file “Filter Gallery.8bf”
         De-Interlace 27.5 - from the file “Standard MultiPlugin.8bf”
         Dicom 27.5 - from the file “Dicom.8bi”
         Difference Clouds 27.5 - from the file “Clouds.8bf”
         Diffuse Glow 27.5 - from the file “Filter Gallery.8bf”
         Displace 27.5 - from the file “Standard MultiPlugin.8bf”
         Dry Brush 27.5 - from the file “Filter Gallery.8bf”
         Entropy 27.5 - from the file “statistics.8ba”
         Export Color Lookup Tables 27.5 - from the file “Export3DLUT.8be”
         Extrude 27.5 - from the file “Standard MultiPlugin.8bf”
         Fibers 27.5 - from the file “Standard MultiPlugin.8bf”
         Film Grain 27.5 - from the file “Filter Gallery.8bf”
         Filter Gallery 27.5 - from the file “Filter Gallery.8bf”
         Fresco 27.5 - from the file “Filter Gallery.8bf”
         GigapixelApplyImageDataFilter NO VERSION - from the file “TopazGigapixelAIApply.8bf”
         GigapixelGatherImageDataFilter NO VERSION - from the file “TopazGigapixelAIGather.8bf”
         Glass 27.5 - from the file “Filter Gallery.8bf”
         Glowing Edges 27.5 - from the file “Filter Gallery.8bf”
         Grain 27.5 - from the file “Filter Gallery.8bf”
         Graphic Pen 27.5 - from the file “Filter Gallery.8bf”
         Halftone Pattern 27.5 - from the file “Filter Gallery.8bf”
         Halide Bottlenecks 27.5 - from the file “HalideBottlenecks.8bx”
         HDRMergeUI 27.5 - from the file “HDRMergeUI.8bf”
         HSB/HSL 27.5 - from the file “Standard MultiPlugin.8bf”
         IFF Format 27.5 - from the file “Standard MultiPlugin.8bf”
         Ink Outlines 27.5 - from the file “Filter Gallery.8bf”
         JPEG 2000 27.5 - from the file “JPEG2000.8bi”
         Kurtosis 27.5 - from the file “statistics.8ba”
         Lens Blur 27.5 - from the file “Lens Blur.8bf”
         Lens Correction 27.5 - from the file “Lens Correction.8bf”
         Lens Flare 27.5 - from the file “Standard MultiPlugin.8bf”
         Liquify 27.5 - from the file “Liquify.8bf”
         Matlab Operation 27.5 - from the file “ChannelPort.8bf”
         Maximum 27.5 - from the file “statistics.8ba”
         Mean 27.5 - from the file “statistics.8ba”
         Measurement Core 27.5 - from the file “MeasurementCore.8me”
         Median 27.5 - from the file “statistics.8ba”
         Mezzotint 27.5 - from the file “Standard MultiPlugin.8bf”
         Minimum 27.5 - from the file “statistics.8ba”
         Mosaic Tiles 27.5 - from the file “Filter Gallery.8bf”
         Multiprocessor Support 27.5 - from the file “MultiProcessor Support.8bx”
         Neon Glow 27.5 - from the file “Filter Gallery.8bf”
         Note Paper 27.5 - from the file “Filter Gallery.8bf”
         NTSC Colors 27.5 - from the file “NTSC Colors.8bf”
         Ocean Ripple 27.5 - from the file “Filter Gallery.8bf”
         OpenEXR 27.5 - from the file “Standard MultiPlugin.8bf”
         Paint Daubs 27.5 - from the file “Filter Gallery.8bf”
         Palette Knife 27.5 - from the file “Filter Gallery.8bf”
         Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
         Patchwork 27.5 - from the file “Filter Gallery.8bf”
         Paths to Illustrator 27.5 - from the file “Standard MultiPlugin.8bf”
         PCX 27.5 - from the file “PCX.8bi”
         Photocopy 27.5 - from the file “Filter Gallery.8bf”
         Picture Package Filter 27.5 - from the file “ChannelPort.8bf”
         Pinch 27.5 - from the file “Standard MultiPlugin.8bf”
         Pixar 27.5 - from the file “Pixar.8bi”
         Plaster 27.5 - from the file “Filter Gallery.8bf”
         Plastic Wrap 27.5 - from the file “Filter Gallery.8bf”
         Pointillize 27.5 - from the file “Standard MultiPlugin.8bf”
         Polar Coordinates 27.5 - from the file “Standard MultiPlugin.8bf”
         Portable Bit Map 27.5 - from the file “PBM.8bi”
         Poster Edges 27.5 - from the file “Filter Gallery.8bf”
         Radial Blur 27.5 - from the file “Standard MultiPlugin.8bf”
         Radiance 27.5 - from the file “Radiance.8bi”
         Range 27.5 - from the file “statistics.8ba”
         Render Color Lookup Grid 27.5 - from the file “Export3DLUT.8be”
         Reticulation 27.5 - from the file “Filter Gallery.8bf”
         Ripple 27.5 - from the file “Standard MultiPlugin.8bf”
         Rough Pastels 27.5 - from the file “Filter Gallery.8bf”
         Save for Web 27.5 - from the file “Save for Web.8be”
         Save for Web Drover 27.5 - from the file “Save for Web Drover.8be”
         ScriptingSupport 27.5 - from the file “ScriptingSupport.8li”
         Shear 27.5 - from the file “Standard MultiPlugin.8bf”
         Skewness 27.5 - from the file “statistics.8ba”
         Smart Blur 27.5 - from the file “Standard MultiPlugin.8bf”
         Smudge Stick 27.5 - from the file “Filter Gallery.8bf”
         Solarize 27.5 - from the file “Solarize.8bf”
         SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
         Spatter 27.5 - from the file “Filter Gallery.8bf”
         Spherize 27.5 - from the file “Standard MultiPlugin.8bf”
         Sponge 27.5 - from the file “Filter Gallery.8bf”
         Sprayed Strokes 27.5 - from the file “Filter Gallery.8bf”
         Stained Glass 27.5 - from the file “Filter Gallery.8bf”
         Stamp 27.5 - from the file “Filter Gallery.8bf”
         Standard Deviation 27.5 - from the file “statistics.8ba”
         Substance 3D Viewer NO VERSION - from the file “Substance3DViewerForPs.8bi”
         Sumi-e 27.5 - from the file “Filter Gallery.8bf”
         Summation 27.5 - from the file “statistics.8ba”
         Targa 27.5 - from the file “Standard MultiPlugin.8bf”
         Texturizer 27.5 - from the file “Filter Gallery.8bf”
         Tiles 27.5 - from the file “Standard MultiPlugin.8bf”
         Topaz DeNoise AI 18.0 - from the file “tltopazdenoiseaips_x64.8bf”
         Topaz Gigapixel AI NO VERSION - from the file “TopazGigapixelAIAutomate.8bi”
         Topaz Gigapixel NO VERSION - from the file “TopazGigapixelAutomate.8bi”
         Topaz Photo (Studio) NO VERSION - from the file “TopazPhotoAutomate.8bi”
         Topaz Photo AI NO VERSION - from the file “TopazPhotoAI.8bf”
         Topaz Photo AI NO VERSION - from the file “TopazPhotoAIAutomate.8bi”
         Topaz Photo NO VERSION - from the file “TopazPhoto.8bf”
         Topaz Sharpen AI 18.0 - from the file “tltopazsharpenaips_x64.8bf”
         TopazGigapixelGatherImageDataFilter NO VERSION - from the file “TopazGigapixelGather.8bf”
         TopazPhotoApplyImageDataFilter NO VERSION - from the file “TopazPhotoApply.8bf”
         Torn Edges 27.5 - from the file “Filter Gallery.8bf”
         TPAIApplyImageDataFilter NO VERSION - from the file “TopazPhotoAIApply.8bf”
         TPAIGatherImageDataFilter NO VERSION - from the file “TopazPhotoAIGather.8bf”
         Twirl 27.5 - from the file “Standard MultiPlugin.8bf”
         Underpainting 27.5 - from the file “Filter Gallery.8bf”
         Vanishing Point 27.5 - from the file “VanishingPoint.8bf”
         Variance 27.5 - from the file “statistics.8ba”
         Water Paper 27.5 - from the file “Filter Gallery.8bf”
         Watercolor 27.5 - from the file “Filter Gallery.8bf”
         Wave 27.5 - from the file “Standard MultiPlugin.8bf”
         WIA Support 27.5 - from the file “WIASupport.8li”
         Wind 27.5 - from the file “Standard MultiPlugin.8bf”
         Wireless Bitmap 27.5 - from the file “WBMP.8bi”
         ZigZag 27.5 - from the file “Standard MultiPlugin.8bf”

      Optional and third party plugins:

         TopazGigapixelApplyImageDataFilter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazGigapixelApply.8bf”
         TopazPhotoGatherImageDataFilter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazPhotoGather.8bf”

      Duplicate and Disabled plugins:

         Topaz Gigapixel NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazGigapixelAutomate.8bi”
         Topaz Photo (Studio) NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazPhotoAutomate.8bi”
         Topaz Photo AI NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazPhotoAI.8bf”
         Topaz Photo AI NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazPhotoAIAutomate.8bi”
         Topaz Photo NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazPhoto.8bf”
         TopazGigapixelApplyImageDataFilter NO VERSION - from the file “TopazGigapixelApply.8bf”
         TopazGigapixelGatherImageDataFilter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazGigapixelGather.8bf”
         TopazPhotoApplyImageDataFilter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazPhotoApply.8bf”
         TopazPhotoGatherImageDataFilter NO VERSION - from the file “TopazPhotoGather.8bf”
         TPAIApplyImageDataFilter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazPhotoAIApply.8bf”
         TPAIGatherImageDataFilter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazPhotoAIGather.8bf”

      Plugins that failed to load: NONE

      Unified Extensibility Platform - Extensions:

         Home Screen (Loaded) 10.5.1.3 - from the file "Required Folder"
         CmdN: 1.30.12
         FMS: 1.14.22
         UAM: 1.27.0
         UAB: 2.18.0-17
         UAB4: 5.122.1
         SAM.js: 10.0.697
         AXT: 1.0.7
            Loaded at: 844 ms - launch time impact: 90 ms
         ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
         CCX Commenting UXP Webview (Loaded) 30.20.1.0 - from the file "Required Folder"
            Loaded at: 11438 ms - launch time impact: 0 ms
         Beta Feedback (Prepared) 1.15.5.0 - from the file "Required Folder"
         CCX Sharesheet UXP (Prepared) 30.31.8.0 - from the file "Required Folder"
         CC Libraries Panel (Prepared) 4.14.50.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\"
         CAPTURE: 2.0.41  STOCK: 4.2.7
         Photoshop Facepile (Loaded) 1.9.0.0 - from the file "Required Folder"
            Loaded at: 844 ms - launch time impact: 0 ms
         Share Panel (Loaded) 1.0.27.0 - from the file "Required Folder"
            Loaded at: 844 ms - launch time impact: 0 ms
         In app notifications (Loaded) 10.0.113.0 - from the file "Required Folder"
            Loaded at: 844 ms - launch time impact: 0 ms
         Content Credentials (Loaded) 0.56.0.0 - from the file "Required Folder"
            Loaded at: 9954 ms - launch time impact: 0 ms
         Parametric Filter (Prepared) 1.0.0.0 - from the file "Required Folder"
         Photoshop Adjustments Panel (Loaded) 2.3.21.0 - from the file "Required Folder"
            Loaded at: 11438 ms - launch time impact: 1 ms
         AI Auto Panel (Prepared) 0.9.3.0 - from the file "Required Folder"
         Photoshop UXP Export-As (Prepared) 5.12.11.0 - from the file "Required Folder"
         Photoshop In App Messaging (Loaded) 4.9.0.0 - from the file "Required Folder"
            Loaded at: 11438 ms - launch time impact: 0 ms
         Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
         Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
         Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"
         Substance 3D Viewer Plugin for Photoshop (Prepared) 1.0.0.0 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.substance-3d.viewer.ps\"
         IC popup message (Loaded) 1.0.0.0
            Loaded at: 10110 ms - launch time impact: 0 ms
         Multilayer Protection (Loaded) 1.0.0.0
            Loaded at: 10110 ms - launch time impact: 0 ms
         Discover Panel (Loaded) 2511.136.0.6 - from the file "Required Folder"
            Loaded at: 11532 ms - launch time impact: 0 ms
         Neural Filters (Loaded) 1.15.0.105 - from the file "Required Folder"
            Loaded at: 25829 ms - launch time impact: 0 ms
         Scan time: 0 ms - entries: 46 

      Extensions:

         com.adobe.stock.panel.licensing-embedded  4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\extensions\stock-panel-licensing\index.html”
         com.adobe.capture.extension  2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\extensions\capture\capture.html”
         Export As  4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
         Export As  4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
         com.adobe.cclibraries.manager  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\manager.html”

      Installed TWAIN devices: NONE
       

      DhandaNot
      Hipop
      Hipop
      Participating Frequently
      March 24, 2026

      ​@DhandaNot 

       

      Hi @DhandaNot (Shekhar), looking at your System Info, I see you have several Topaz plugins installed (DeNoise, Sharpen, Gigapixel). 🔌

      We've found that in the latest Photoshop versions, older third-party plugins can conflict with the new AI engine and cause the Remove Tool to crash.

      Please try this 10-second test: 👇

      1️⃣ Close Photoshop completely. 2️⃣ Hold down the Shift key and launch Photoshop again. 3️⃣ When the message pops up, click 'Yes' to skip loading optional plugins. ✅ 4️⃣ Now, try the Remove Tool.

      Does it work now? 🤔

      • If YES: One of your Topaz or other plugins is causing the crash. You might need to update them.

      • If NO: Since your path (C:\Users\Shekhar) looks clean, please let us know!

      Just a tip: If this doesn't work, I highly recommend consulting with Google's Gemini AI. 🤖 It’s actually what helped us analyze these complex system logs and discover the different 'flavors' of this bug across this entire thread! 📈✨

      Let us know your results! 🚀

      D
      DhandaNot
      Known Participant
      March 18, 2026

      Photoshop Ver 27.4 & Beta.

      Remove function does not work reports error on both versions.

      DhandaNot
      D
      did27942754qwom
      Participating Frequently
      March 17, 2026

      Bonjour,

      Avez vous réussi à régler le problème ? 

      J’ai la même chose et je n’arrive pas à trouver de solution.

      Merci

      A
      Aurèle31758960chqm
      Participating Frequently
      March 18, 2026

      Oui, vous êtes probablement sur Windows, essayez cette méthode:
       

      1. Close Photoshop.

      2. Go to *C:\Users* and find the folder with the "gibberish" name.

      3. IMPORTANT: Right-click the folder, choose "Rename", and Copy the exact name.

      4. Delete that corrupted folder.

      5. Open CMD as Administrator and run: mklink /d "C:\Users\PASTE_GIBBERISH_NAME_HERE" "C:\Users\YOUR_REAL_USERNAME"

      M
      MARCEL34521755ixpi
      Known Participant
      March 18, 2026

      c’est quoi “ gibberish” ?

        Sameer K
        Community Manager
        Sameer KCommunity Manager
        Community Manager
        March 16, 2026

        Hey, ​@Fejesjani. Thanks for the detailed report and for including the System Info. 

        Your Windows Username is FELHAS~1, and the issue you are reporting is similar to what is being tracked here: 

         

        Please check the highlighted comments and verify if you see a similar result. Also, for now your post is moved to questions and might be merged into the above thread if needed. 

        Thanks!
        Sameer K

        Fejesjani
        Fejesjani
        Participating Frequently
        March 22, 2026
        You cannot create a file if the file already exists.

         

        Fejesjani
        Fejesjani
        Participating Frequently
        March 16, 2026

        Üdvözlöm az Adobe Támogatás és Közösség tagjait!

        Egy állandó problémáról számolok be a Generatív Radír / Generatív Kitöltés funkciókkal. A 27.3.1-es verzióig minden tökéletesen működött, de a probléma az azt követő verziókban kezdett jelentkezni.

        Jelenleg a 27.4-es verzióban a generatív szolgáltatások azonnal meghiúsulnak a következő hibával: "Programhiba miatt nem sikerült teljesíteni a kérést." (Nem lehetett az utasítást teljesíteni egy programhiba miatt).

        Rendszeradatok és a már elvégzett hibaelhárítás:

        • GPU: NVIDIA GeForce RTX 3070 (Illesztőprogram naprakész, 32.0.15.9579 verzió).

        • Operációs rendszer: Windows 11 (10.0.26200).

        • RAM: 32 GB (bőven van szabad memória).

        • Megjegyzés: A funkció a korábbi verziókon stabil volt, a "Programhiba" csak a legutóbbi frissítések után jelent meg.

        A reprodukálás lépései:

        1. Jelöljön ki egy területet bármelyik kijelölőeszközzel.

        2. Kattintson a Generatív kitöltés gombra, vagy használja a Generatív radírt.

        3. Kattintson a „Generálás” gombra.

        4. A folyamatjelző sáv elindul, majd eltűnik, és megjelenik a csatolt képen látható „Programhiba” felugró ablak.

        Csatoltam a rendszerinformációimat és a hibaüzenet képernyőképét. Kérlek, tudasd velem, hogy ez egy ismert hiba a jelenlegi kiadási ciklusban, vagy van-e egy konkrét gyorsítótár, amit törölnöm kellene.
         

         

         

          pattyh95439389
          pattyh95439389
          Participating Frequently
          March 16, 2026

          ​@Hipop Well, I tried removing PixelGenius Photokit sharpening from my plugins directory, and the remove tool worked.  Then copied the directory back into plugins, used the plugin to make sure it was working, and the remove tool is still working.  So the remove tool is back to working with all my original plugins.  Mind you, I’m certainly not complaining about that!  If it starts acting up again, I’ll see if I can remove things sequentially.  Thanks!

          Hipop
          Hipop
          Participating Frequently
          March 16, 2026

          ​@pattyh95439389 

          That's fantastic news! 🎊

          Sometimes, simply 'refreshing' the plugin directory by removing and re-adding them forces Photoshop to rebuild its internal cache and resolve memory conflicts. It’s like a soft reset for the UXP engine.

          I'm glad to hear everything is playing nice now! If the error ever returns, you already know the drill—check the plugins first. Happy editing with the Remove Tool! 🚀🎨

          pattyh95439389
          pattyh95439389
          Participating Frequently
          March 15, 2026

          ​@Hipop No strange user names in C:\Users - just BILL, DEFAULT, and PUBLIC.

          Hipop
          Hipop
          Participating Frequently
          March 15, 2026

          Thanks for checking, ​@pattyh95439389! 🔍

          It's normal to see DEFAULT and PUBLIC (they are usually hidden folders). Since your username BILL is clean, the issue might be hidden in your Temporary file path.

          Could you please check your Adobe System Info (Help > System Info) and find the line that starts with 'Temporary file path'? 📂

          Copy and paste that line here. It will tell us exactly how Photoshop 'sees' your user directory. It might be using a shortened path like BILL~1 without you knowing it! 🧐

          pattyh95439389
          pattyh95439389
          Participating Frequently
          March 15, 2026

          Thanks for checking!  It looks ok:

           

          Temporary file path: C:\Users\bill\AppData\Local\Temp\

          A
          Aurèle31758960chqm
          Participating Frequently
          March 15, 2026

          Ok this work:
           

          1. Close Photoshop.

          2. Go to *C:\Users* and find the folder with the "gibberish" name.

          3. IMPORTANT: Right-click the folder, choose "Rename", and Copy the exact name.

          4. Delete that corrupted folder.

          5. Open CMD as Administrator and run: mklink /d "C:\Users\PASTE_GIBBERISH_NAME_HERE" "C:\Users\YOUR_REAL_USERNAME"

           

          Note that this bug exist since 15 days, please fix it.

          Hipop
          Hipop
          Participating Frequently
          March 24, 2026

          ​@Aurèle31758960chqm 
          Thank you 😀

          A
          Aurèle31758960chqm
          Participating Frequently
          March 15, 2026

          L’Outil supprimer (Remove Tool) ne fonctionne plus correctement. Il fait des tâches de couleurs ou affiche simplement un message d’erreur “Impossible d’effectuer cette opération en raison d’une erreur du programme.”

          • décocher “utiliser un processeur graphique” dans les Performances ne résout pas le problème.
          • Passer en mode “plus stable” plutôt que “plus rapide” dans l’option “Outil Supprimer en cours” des préférences “traitement de l’image” de résout pas le problème.
          • switcher entre IA générative activé ou IA générative désactivée ne résout pas le problème.
          • réinitialiser les préférences de Photoshop ou réinstaller Photoshop de résout pas le problème.

             

          Hipop
          Hipop
          Participating Frequently
          March 11, 2026

          Title: CRITICAL BUG: Local AI Models (Object Selection/Classifier) fail on Windows due to Non-ASCII (Hebrew) Username Path - App creates corrupted directory.

          Environment:

          • OS: Windows 11 Pro (Version 25H2, Build 26200.8037)

          • App: Adobe Photoshop 2026 27.4

          • Language/Locale: Hebrew (Non-ASCII Windows Username)

          The Issue: When attempting to use the Object Selection Tool or Select Subject (in "Device" mode), Photoshop hangs on the "Finding objects" dialogue and eventually throws a "Classifier model not loaded correctly" error.

          The Root Cause (Encoding/UTF-8 Bug): The local AI engine in Photoshop 2026 fails to parse Windows user profile paths that contain Hebrew/Non-ASCII characters (e.g., C:\Users\לירז). Instead of properly routing to the user's actual AppData folder, Photoshop's engine suffers from an encoding failure and generates a corrupted, Mojibake-named directory directly under the Users folder (in my case, it created a folder named C:\Users\׳׳™׳¨׳–).

          Because Photoshop is looking for the AI components (such as com.adobe.photoshop.smart-objects inside UXP\PluginsStorage\PHSP\26\Internal) inside this broken path instead of the real one, the tools completely break.

          Troubleshooting Steps Taken (Isolating the bug): To prove this is a Photoshop string encoding issue and not a localized PC issue, I performed the following tests:

          1. Clean Reinstall: Used the Adobe Creative Cloud Cleaner Tool, completely wiped all Adobe files, and reinstalled. Result: Failed.

          2. Antivirus/Firewall: Disabled all security software to ensure models weren't being blocked. Result: Failed.

          3. New English User Account: Created a brand new Windows user account with strictly English characters (LirazTest). Result: Worked flawlessly. The AI models loaded instantly, proving the hardware and software are fine.

          4. Manual File Transfer: Attempted to manually copy the generated AI folders from the English user's AppData to the Hebrew user's AppData. Result: Failed. Photoshop still attempted to read from the corrupted string path.

          The Ultimate Proof & Workaround: To definitively prove the app is writing/reading from the wrong string, I opened CMD as Administrator and created a Directory Symbolic Link to route the corrupted Mojibake folder name back to my actual Hebrew username folder:

          mklink /d "C:\Users\׳׳™׳¨׳–" "C:\Users\לירז"

          Result: The Object Selection and AI tools immediately started working perfectly in my main user account. Photoshop successfully read the files because Windows routed the broken path request to the correct folder.

          Call to Action for Adobe Engineering: This is a critical bug affecting international users. Please fix the UTF-8/Unicode string encoding for Windows user profile paths in the next Photoshop update so that local AI features do not break for users with Non-ASCII names. Please do not suggest "creating a new English Windows user" as a solution; the software must be able to handle standard Unicode paths.

          Thanks! 😀

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