Inspiring

P: PS v27.4 Remove Tool (GenAI: On) is not working and producing artifacts

Forum|Forum|4 months ago
February 20, 2026
68 replies
3595 views

The AI repair brush is not working in version 27.4. An error message appears when I set it to AI ON. When AI is set to AI AUTO, a pattern appears where the brush is supposed to repair.

Please fix this bug.

Pinned Reply By Sameer K

On Windows, when the username contains non-ASCII / Unicode characters (e.g. ü, é, ñ, or paths like JRGENK~1), AI models used by the Remove Tool and Select Subject / Object Select can't load correctly from the user profile cache path introduced in 27.4. That explains why:
• Remove Tool fails (program error and/or artifacts)
• Select Subject shows "Select Subject Classifier model not loaded correctly"
• It works on 27.2 / 27.3 and often works with a new Windows user account (ASCII username)

Engineering is working on a fix including Remove Tool, Select Subject, and Select and Mask.
**Workaround for affected users:** rename/create a Windows account with ASCII-only characters. Here is a noteworthy set of steps that you can try that has reportedly helped other users: https://community.adobe.com/bug-reports-711/p-ps-v27-4-remove-tool-genai-on-is-not-working-and-producing-artifacts-1550917/index3.html?postid=7524297#post7524297

Thanks!
Sameer K

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Antonín Mika

Known Participant

Hi! After the latest Photoshop update, many tools suddenly stopped working for me. I'm currently using version 27.4.0. on Windows 11.

Specifically, I'm experiencing these bugs:

The Object Selection Tool is not working at all. When I try to select something, I get the error: "Could not use the Object Selection Tool because the Select Subject Classifier model is not loaded correctly." The tool also fails to automatically detect people in the image.
The Remove Tool is not working. When generative AI is turned off for this tool, it just draws a graphical glitch. When AI is turned on, it throws the error: "Could not complete your request because of a program error."

Troubleshooting steps I've already tried:

Updated my graphics card drivers to the latest NVIDIA Studio Driver 591.74.
Reset Photoshop preferences (deleted the entire "Adobe Photoshop 2026 Settings" folder).
Changed the Image Processing settings in Preferences from "Faster" to "More Stable".
Deleted the entire "UXP" folder.
Completely reinstalled Photoshop.

None of this helped; the bugs are still present.

Other interesting notes:

These tools are also broken in the current Photoshop Beta version.
The previous version, Photoshop 2025 (26.11.3), works perfectly fine.

This is very frustrating, please help!

C

clementr10229786

Participant

Après vérifications, je crois que ce sont tout les outils qui utilise l’IA qui ne fonctionnent pas.
Par exemple l’outil “Supprimer” (J) fonctionne si je sélectionne “IA générative désactivée” mais ne fonctionen pas si je sélectionne “IA générative activée” et j’ai alors le message “Impossible d’effectuer cette opération en raison d’une erreur du programme”

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clementr10229786

Participant

@Ged_Traynor Hello Ged, Yes I have reinstalling Photoshop and remove PS Preferences without results.

Ged_Traynor

Community Expert

@clementr10229786 you mention that you tried numerous things but failed to mention what you tried, have you tried uninstalling and reinstalling Photoshop from the CC app and selecting to remove the PS preferences

C

clementr10229786

Participant

J’ai un soucis avec l’outil de sélection d’objet dans photoshop.
Lorsque je sélectionne l’outil de sélection d’objet j’ai la barre avec écrit “Recherche d’objets dans l’image.Une fois l’opération terminée, cliquez pour sélectionner des objets” qui apparait mais qui tourne dans le vide. Et si j’essaie de sélectionner un objet, j’ai le message suivant qui apparait : Impossible d’ouvrir “nom du fichier”. Select Subject Classifer Model not loaded correctly.

J’ai essayé de nombreuses choses que j’ai pu lire sur le net mais cela ne résout pas le problème!?
Est-ce que quelqu’un pourrait m’aider?

tmyusuf

Participant

You can reset all photoshop tool another reinstall the AI , Check your GPU , clean temp file .

Thanks

GraphicXer

Ged_Traynor

Community Expert

@jrm_photoworks try setting the remove tool to more stable in the preferences to see if it helps

jrm_photoworks

Participant

Thanks for the suggestion. I had already tried that before posting, but the issue persisted. I eventually had to downgrade to 27.3.1 to fix it. Thanks anyway.

A

AJ1969vsxAuthor

Inspiring

During my research on this problem, I came across this entry. So it's not actually a new problem; it's occurred before. Apparently, version 25.2 included a fix to get the tool working again. So please, Adobe, take another look and fix this problem.

P.S. The errors are the same as the ones we described here.

The removal tool does not work in version ....

jrm_photoworks

Participant

Photoshop 27.4.0 Bug: KI-Entfernen-Werkzeug löst sofortigen „Programmfehler“ aus. Problem besteht erst seit v27.4.0; Downgrade auf v27.3.1 behebt den Fehler (Regression).

W

Wrivium

Participating Frequently

Is there any update on this? Is there any estimated date for a fix?

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AxelMatt

Community Expert

… Is there any estimated date for a fix?

I don’t see any message that Adobe has identifying this offical as a bug. But anway…

Adobe doesn’t announce any release dates of bug fixes or update.

Updates are released regularly every two months. If important bugs occur, they may be fixed sooner.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

A

AJ1969vsxAuthor

Inspiring

It would be nice if this could be forwarded to the relevant departments. It seems some users have encountered a problem, as can be clearly seen here. Nothing was changed on the computer; only a Photoshop update took place. And the old version is working fine. So, what did Adobe change? Surely Adobe could investigate this?

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