Skip to main content
Inspiring
June 10, 2017

P: Recent Files panel will not open after CC desktop app update (4.1.1.202)

  • June 10, 2017
  • 33 replies
  • 1568 views

I have the latest version of Photoshop CC 2017.1.1 installed on the Win 7 Pro, 64 bit OS. I have the proper check boxes ticked in Preferences to enable the new Start Screen and the Recent Files Panel. The Start Screen comes up and functions as expected. When I select File>>Open, however, the normal OS file explorer opens instead of the expected Recent Files panel. Today was the first time I've seen this behavior, it did work initially when first activated a week or so ago. I deleted and recreated my PS profile but that made no difference.

 

I discussed this with an Adobe technician today and after some research he claimed it is an issue for some people with the latest PS release. I did some internet research but could not find any reports of such behavior which seemed odd given what he told me. Is anyone else seeing similar behavior?

 

Other than this anomaly, PS seems to be working as expected in all other respects.

 

Any and all thoughts appreciated.

This topic has been closed for replies.

33 replies

Inspiring
July 25, 2017
Agreed, the proposed solution for the Adobe action taken to remove the Recent Files panel makes no sense to me. There was always the option to not use it if you didn't want that panel. Now we have a confusing option selection in Preferences that does not work.
Inspiring
July 25, 2017


The recent files workspace has been blocked through a creative cloud update. Photoshop still gives the option to use this workspace but it is not functional since the last creative cloud update.

Workspace: https://helpx.adobe.com/creative-cloud/help/start-open-recent-files-workspace.html

Adobes "workaround": https://helpx.adobe.com/x-productkb/multi/recent-files-workspace-issue.html

The workaround is not a workaround at all, it suggests using ctrl+O and use windows explorer or to close all your files to use the start workspace. seriously adobe???

If this feature was removed for causing issues to some users I understand but you should offer a real workaround for people who used this feature flawlessly. I suggest we get instructions on how to edit the appdata folder so we can regain this useful feature back. That would be a real workaround.
Inspiring
June 23, 2017
I have no idea why they left the dead 'Show Recent Files' check option in the General Preferences section if they intentionally removed the functionality. It makes no sense and only adds to the confusion and frustration.
Participant
June 23, 2017
Frustrating way for Adobe to handle this. So... why is there still an option in the Preferences to "Show 'Recent Files' Workspace When Opening a File?"
Participant
June 23, 2017
No kidding, all the hours of trouble shooting for no reason. Uninstalling, installing, removing, deleting, etc.... "Simply, we removed this..." would have saved alot of heart ache.
Inspiring
June 23, 2017
Thanks for the additional information. It goes without saying that when changes like this are made Adobe should make sure to let their customers know. When the problem appeared to be a bug that was understandable, it happens. But when a feature is intentionally removed, especially one you just introduced with great fanfare, you ought to let your VALUED CUSTOMERS know it was intentional for crying-out-loud. Both the Start and Recent Files features were user configurable. Why not leave them that way for the time being while Adobe works out a more optimal implementation?
Inspiring
June 23, 2017
How does that work? I still have it, although the Start Screen doesn't launch until my custom workspace launches. Is that the trick? I have a custom workspace and it includes the Recent Files panel docked with others?

And if the "future updates" referred to didn't include the Recent Files as we now know it, both with a panel inside PS, and on the Start Screen, I'd never, ever use the Start Screen, and I'd be pretty p****d to lose the panel, which I do use all the time, practically daily—not a workspace, a panel like the CC Libraries panel. You got rid of the  Arrange Document drop down ostensibly to make room on the Options bar, while refusing to save room by putting the Align/Distribute options into a drop down to make space. You pulled Sync after many of us had learned to use it and rely upon it, confusing as it was in other apps (PS got that interface right). Please don't mess with us that way again.  We have long memories.  I'm thrilled to have "future updates" make it even better, but not to take a giant step backwards.
Legend
June 23, 2017
It turns out this the Recent Files workspace was intentionally removed: https://helpx.adobe.com/creative-cloud/help/start-open-recent-files-workspace.html

Additional information here: https://helpx.adobe.com/x-productkb/multi/recent-files-workspace-issue.html

Sorry for the confusion.

The old preference was removed in the Photoshop CC update released today: https://blogs.adobe.com/photoshop/2017/10/get-the-goods-announcing-updates-to-photoshop-cc-dimension...
Participant
June 21, 2017
Man, I've been experiencing the same issues... reinstalled, wiped my preferences, etc. to no avail. I'm glad I found this post. Hopefully something gets resolved. I really enjoyed the Recent Files option and it was frustrating for that to suddenly go missing.
Inspiring
June 21, 2017
Thanks Jeffery for passing this issue on to the engineering team for investigation. I was wondering how to be sure Adobe was aware of this issue when your posting appeared. Perfect timing!