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benj_v
Known Participant
July 23, 2023

P: Remove Tool and RAM usage

  • July 23, 2023
  • 46 replies
  • 5699 views

Hello, 

I don't know if it's a normal behavior, but when I use the new "Remove Tool", my memory usage is going crazy : In the task manager it takes 20Go of RAM, and it takes 18Go more on my scratchdisk.
Even if I do teeny strokes on an white layer.
Here is a video (2min) link to show the PS usage, the task manager, and explorer for the scratchdisk (SSD).

https://youtu.be/qToMtrUmm-0

I tried to use all the others tools, and the RAM usage is "normal". For example : 50 clicks with spot removal and photoshop uses only 5Go RAM, and 0Go scractchdisk.

Is it normal ?

Thank you !

    46 replies

    Show previous replies
    D
    Daniel Berube
    Participating Frequently
    December 8, 2023

    Memory leak still present on the last update 2023-12-08

     

    Pattie-F
    Pattie-F
    Legend
    December 7, 2023

    Thanks for the feedback.

      D
      Daniel Berube
      Participating Frequently
      December 7, 2023

      Hi  @Pattie-F 

       

      I've already done it, clean install of the driver Nvidia driver. 

      I've tested the 2 different driver sets, the game driver and the studio drivers from NVIDIA. 

      The problem remains 😞 

       

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      December 7, 2023

      Hi @Pattie-F in our case, we're on Mac OS so there is no updating GPU outside of the OS updates.

      In further testing we've found that switching to "faster" (cloud) does still increase the RAM but at a slower pace. Using on "More Stable" (local) increases faster and we run into an out of RAM error eventually.

        Pattie-F
        Pattie-F
        Legend
        December 7, 2023

        If changing the preference for Image Processing/Remove Tool to "More Stable" did not help, please try updating the graphics card driver if a newer version is available, and let us know if that helps.

        D
        Daniel Berube
        Participating Frequently
        December 6, 2023

        @Kevin Stohlmeyer 

        Huge thanks for your answers and for being proactive; I appreciate it.

         

        The behaviour that you described is exactly what happens to me, although mine goes up to 25 gigabytes, as you can see, and freezes my entire Photoshop. The memory then goes nuts, moving quickly from 25 to 17 back and forth until it stays at high numbers, and I have to kill the app.

         

        Unfortunately, I can't work that way. What took me 15 minutes now takes me up to 2 hours, if I am lucky. 😞

        Do you have any idea if there's any workaround?

        Is there any fix planned from Adobe?

         

        I am unfortunately stuck and can't work under these conditions.

        Thanks

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        December 6, 2023

        I've confirmed the same behavior internally with Intel and M2 Macs. 2023 and 2024 versions.

        The remove tool increases RAM usage over time and does not release/reduce while the app is active.

        Quitting the app releases the RAM.

        Here are Activity Monitor findings:

        Image size 5616 x 3744 px

        M2 Macbook Pro

        Photoshop 25.2

        Startup: 1.75 GB

        After using Remove Tool (three strokes): 7.65 GB

        Photoshop 24.7

        Startup: 1.78 GB

        After using Remove Tool: 7.2 GB

         

          D
          Daniel Berube
          Participating Frequently
          December 6, 2023

          @Kevin Stohlmeyer  yes, I've done that and still stop working after few minutes using the remove tool 

           

          Memory usage jump to 99% when this happen 😞

           

           

          GCWB
          GCWB
          Participating Frequently
          December 20, 2023

          Mac OS X - 14.1 (23B2073)

          Photoshop 25.3.1

          Apple M3 Max (64GB RAM)

           

          I'm a freelance retoucher & I'm using Photoshop around 10 hours a day. The remove tool is pretty much instant for me, however about 3-5 times a day after repeated usage, I'll see the loading bar on a removal.

          As soon as this happens, I know to save my work, as activity monitor over the next minute will show Photoshop suddenly using more & more memory until the app becomes unresponsive & only a force quit will fix this. If I have multiple files open I'll only get the opportunity to save one of them so it's a bit like playing Russian roulette with my job.

           

          I'm not doing anything unusual or weird & my files aren't that big. The issue is consistent however.

          I will grab screenshots of normal RAM usage & the issue as it happens & update shortly.

           

          Thanks,

          George

           

            D Fosse
            Community Expert
            D FosseCommunity Expert
            Community Expert
            December 20, 2023

            There's been a number of reports about this, both from Windows and Mac. I can't reproduce it here even when really trying (Win 10), but others have shown behavior that I don't get here. So it's inconsistent and erratic.

             

            Gather as much documentation as you can, and post it here.

            Kevin Stohlmeyer
            Community Expert
            Kevin StohlmeyerCommunity Expert
            Community Expert
            December 6, 2023

            @Daniel Berube have you gone into Photoshop Settings and changed the Remove tool to "More Stable" and restarted Photoshop?

            D
            Daniel Berube
            Participating Frequently
            December 6, 2023

            Yes, the remove tool sorry I apologize for it. 

            Tool are not the same naming in french then english, my bad 

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