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josetphoto
Participant
May 27, 2023

P: Remove Tool Not Working Update 24.6

  • May 27, 2023
  • 121 replies
  • 45373 views

I just updated Photoshop and the Remove Tool is not working and it has a black smudge whereever I paint the effect, hope if it's a bug then it gets fixed soon...thanks and if you have any solution then please help

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121 replies

melissapiccone
Community Expert
Community Expert
June 29, 2023

I have the same problem on my Macbook Pro. Tried the preference setting and it didn't make a difference. I don't know if it ever worked - I didn't jump in to try it until yesterday when I was teaching. What system info do you need? 2019 Macbook Pro, Ventura 13.4.1, 32GB Ram, 

AMD Radeon Pro 5500M 4 GB

Intel UHD Graphics 630 1536 MB

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist
Participating Frequently
June 29, 2023

@CShubert 

Just as @NellPSmage pointed out, there seems to be a clear pattern here (Ryzen 3000 CPUs). Since my thread got merged with this one I'd like to point out again that our problem is a program error when trying to use the remove tool, not the black smudge error described here. Please let us know if this issue can be fixed in a later update. Thank you!

 

Participant
June 28, 2023

I'm sorry but I don't remember if I restarted Ps after changing the setting to More Stable; I'm guessing probably not.

Incidentally the Remove Tool has been working just fine for me the past several days. I've turned my computer off each day, so, of course, Ps has restarted each day. I've also left the More Stable setting intact since first changing it per the suggestion.

Participating Frequently
June 28, 2023

Looks like there is a clearer pattern now , a large majority of us who has issues are using Ryzen 3000 CPUs .

 

3600 , 3700X  , 3900X , 3950X .. etc 

Participating Frequently
June 28, 2023

@NellPSmageWe do know that the Remove Tool was working perfectly in Photoshop Beta 24.5 even on those using Ryzen CPUs (although it doesn't work on some Macs either). What is puzzling is why the Remove Tool does not work on the stable 24.5 version onward..

Participating Frequently
June 27, 2023

yes as one of the person who has problem , I am using ryzen 3000s CPU .

 

The be more specific , both of the desktop I had have Ryzen CPU 3900x and 3950x 

 

I have tried over 10 different version of Nvidia drivers both gaming and studio and still getting the same program error . 

 

However in Photoshop 24.5 beta , remove tools work perfectly fine for me . Any other subsequent update and version failed to work , this including the latest Photoshop beta 24.7 and non beta 24.6.

CShubert
Community Manager
Community Manager
June 27, 2023

@josetphoto checking to make sure you restarted Ps after the change to your preferences?

 

CShubert
Community Manager
Community Manager
June 27, 2023

@Dawn26748925htc0  curious if you restarted Ps after selecting More Stable?

 

Participating Frequently
June 26, 2023

@MeredithStotzner 

 

We have others who are also having the same problem , would you be so kind to look into this , we have opened a topic here .

 

https://community.adobe.com/t5/photoshop-ecosystem-bugs/remove-tool-gives-me-a-program-error/idi-p/13821673/page/4#comments

 

We have done countles driver reinstallation , different os , different pc , different updates,  reset preference , setting remove tool to more stable , none of the option ever work . The only edition that is working for us is 24.5 beta , every other version is giving us an error 

 

https://community.adobe.com/t5/photoshop-ecosystem-bugs/remove-tool-gives-me-a-program-error/idi-p/13821673/page/4#comments

josetphoto
Participant
June 25, 2023

Thanks so much, Meredith..I have to do the option of changing the preferences to more stable and quitting and reopening Photoshop and it worked...Thanks again