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Frank Beacham
Participant
October 4, 2015

P: Resizing Photo goes black / corrupted in MacOS 10.11 El Capitan

  • October 4, 2015
  • 34 replies
  • 1278 views

I use Photoshop CC. When I try to upsize a photo, it goes black since installing El Capitan on my Mac. Downsizing photos works fine. Is this a bug?

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    34 replies

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    Frank BeachamAuthor
    Participant
    October 4, 2015
    Yes, I went into preferences, Performance, and unchecked "Use Graphics Processor." Then restarted Photoshop. Did not restart computer.
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    FeedbackCommunityMember
    Inspiring
    October 4, 2015
    Probably just had to restart Photoshop, not the machine.

    Thanks for the details. I'll have to test that in the office.
    F
    Frank BeachamAuthor
    Participant
    October 4, 2015
    Yes, disabling the GPU usage and restarting the Mac fixed it.

    I use an iMac 27-inch late 2012. 3.4 GHz Intel Core i7, 32GB of RAM. Graphics is a NVIDIA GeForce GTX 680MX 2048 MB.

    I use Photoshop CC version 2015.0.1

    Thanks for your help.
    Frank
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    FeedbackCommunityMember
    Inspiring
    October 4, 2015
    Sounds like another video driver issue. Try disabling GPU usage in Photoshop and restarting the app.

    We need some more information to try and reproduce the problem.
    What machine and GPU are you using?
    Which specific version of Photoshop CC are you using?
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