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P: Resolved (#202502040006) PS Generative Fill and Generative Expand not working

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AI generator is not working at all

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Windows

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Szasza79

Participant

In PS, the option Generative Fill has stopped generating my request today due to an issue. Then I've updated the PS to 26.3.0, but the issue still persist. I have 30 credits left. My GPU is compatible. I even have restarted my Mac. Why is it not working then?

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bettinag47779755

Participant

In der neuesten Photoshop Beta-Version funktioniert das Generative Füllen nicht mehr. Es erscheint die Fehlermeldung „Es ist ein Problem aufgetreten und deine Anforderung kann zu diesem Zeitpunkt nicht abgeschlossen werden. Bitte versuche es später erneut.“ Es liegt nicht an der Internetverbindung, eine Firewall ist auch nicht aktiv und Generative Credits sind vorhanden. Hat sonst noch jemand dieses Problem?

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kglad

Community Expert

it's on adobe's end.

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steffan_0398

Participant

How long before this is resolved? Is it a tomorrow thing? I have to warn clients about deadlines. Thanks

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Friendly_experience4697

Participant

My entire team are effected by this, no one can use genereative fill today, we all get this error when we try:

"We've encountered an issue and can't complete your request at this time. Please try again later."

All of us are running Photoshop CC v26.3 on macOS Sequoia 15.3, the internet connection is working fine, CC libraries and all other Adobe products working as normal, only genereative fill is not working.

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Piastre

Participant

Unfortunately, it's not working. Generative Fill is currently not functioning in either Photoshop Beta or Photoshop 2025.

I hope they fix it soon. =(

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chompunut_boonthap7600

Participant

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kglad

Community Expert

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richardesignerUK

Inspiring

Photoshop 2024. - Version 25.12.1 works. I'm in the UK.

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

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kamila_6442

Participant

Hello

I have generative fill option avaible (not gayed out) but it doesn't generate. I have credits, I loged out and in from Creative Cloud but the problem still occurs. I've uninstalled and installed again PS. Why can't I generate anymore?