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P: Resolved (#202502040006) PS Generative Fill and Generative Expand not working

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AI generator is not working at all

{Title updated by moderator}

Windows

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M

maarten_3893

Known Participant

Generative fill error

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Kartika Rawat

Community Manager

Hi maarten_3893!

Sorry about the issue. Could you share more details on what's happening? Are you getting any error messages? Can you provide a screenshot that exhibits the issue?

Let us know. Happy to investigate.

Thanks,

KR

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C

Carlos Sam272859533627

Participant

Reverting to version 25.12.1 seems to work

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R

Rafael _ Oz

Known Participant

same here in SP - Brazil. using 25.12.1 to use generate.

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L

laminor

Participant

Generative fill hasn't been working since this morning. While trying these, my credits have also run out. Please provide support on this matter

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Kevin Stohlmeyer

Community Expert

There is an issue with the servers. Please be patient while it is resolved.

go to status.adobe.com for more details.

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D

Divine_fantasy6C19

Known Participant

Generative Fill has stopped working on my MacBook Pro without any changes on my end.

Here’s what happens:

After a long, slow analysis, a general error message briefly appears, then disappears.
See attached screenshots.

Steps I’ve tried:

Rebooting (macOS 15.1.1 Sequoia)
Uninstalling/reinstalling Photoshop and PS Beta (Generative AI no longer works in either)
Switched cache disks as another thread suggested
Tried on my GF's laptop, same error.
Resetting preferences

When running generator, I've noticed new tips appear in the dialogue window. This means, Adobe has been revising this feature.

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D

Divine_fantasy6C19

Known Participant

got a different error message so I'm adding to the post.

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M

Mohamed Mowafy 89

Participant

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S

Safeer_Ahmed

Participating Frequently

Why does my Generative fill keep giving me this error again and again, yesterday it worked perfectly and my internet is working fine as well. Is the service down or something?

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

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N

n�ria_4106

Participant

When trying to use generative fill, I get an error message, my request cannot be processed at the moment and I will try again later.

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D

davidluketaylor

Participant

I'm haivn the same problem.It says we've encoutnered and error and cannot complete your request at this time. It's on a new imac - and worked fine on my previous one.

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anthonyk38556692

Participant

Same here not working sam message was working fine yesterday

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B

brendann22784495

Participant

Same error issue. Doesn't generate even the simplest prompt. Thought it maty be connection issue but restarted and still not working. Tested on Firefly and AI generation there seems fine, only a problem in Photoshop.

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B

Bhagyesh_Parmar1926

Participant

I am unable to use generative ai since morning. It keep propmt error saying "we're facing an issue now"

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A

Amn-28260

Participant

Same thing since this morning, same answers as you on 2 mac computers.

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I

imaginaryworks

Participant

I think there is a problem with the servers.
Adobe is aware of this situation.
I was using Photoshop 26. I think the problem is in this version.
When I reduced it to 25, the problem disappeared. But they need to fix this problem in 26

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